I stopped by to look at a Ram 1500 V6 due to my truck being a 5.0 Ford. The salesman walked up, handed me his card and said he wasn't going to try and sell me a truck. We struck up a conversation which led to a discussion on why I wanted to trade in my truck. We took the truck, I eventually bought that night, for a test drive. I couldn't be happier with the whole experience.

Auto Nation was very helpful and courteous in everything they did. I was very pleased that they did.

fast oil and tire rotation change

Purchased my son’s first vehicle from here, was told it had a recall that would be fixed before we picked it up. It was not, had to take it later, busted windshield washer fluid reservoir, was found while fixing recall. We had to wait a day so they could do their “inspection,” but really wasn’t done before we purchased it and we had to pay to have it detailed because they didn’t even attempt to clean it other than a wash. We have found numerous issues that an inspection would have shown. I will never purchase another vehicle here. I am thoroughly disappointed that he has had to pay out of pocket for things the dealership was supposed to do, had promised was done. Don’t get me wrong, he loves his car but it was definitely a learning experience for him. I suggest if you buy from them used, have a third party do an inspection.

EVERYTHING WAS SMOOTH

I did have a problem with my purchase but corporate and the manager did make it up to me. The sales man communication, lack of communication, definitely needs work. Overall, a decent experience. 3.5/5 stars.

Brittany Tanner was easy to deal with and that is what I look for because I have my truck serviced at least once a month.

I stopped by to look at the 2019 Ford f150 that was on the lot, Keith got the numbers where they needed to be, and I took the truck home with me

I went to the dealership to have my broken side mirror replaced. They had a difficult time finding the replacement part, but they were vigilant about it and got a new one in as fast as they could. They even came in under their quoted price.

Very polite, professional and made you feel comfortable

Great customer services!

They fixed the situation however it never should have occurred.

This dealership is awesome, friendly and give great service.

I would avoid this dealership for service at all costs. While traveling through mobile, my 2020 ram fuel pump went out. I had it towed to this dealership where they had it for a little more than two weeks. They said they fixed it and test drove it. When I went to pick it up, my dash cam was disconnected and my truck had 60 miles put on it. I plugged it back in and looked at the recordings. All videos were of the two weeks my truck was there in the bay as to be expected, until the service advisor, Troy, decided to test drive my truck. He admittedly disconnected my dashcam as he was pulling out of the lot for a 60 mile joyride in my $75k dually. He said he disconnected it for his safety which is absurd. He also could not explain the 60 miles put on my truck. On top of all this, my truck was not fixed correctly. I've tried to pull my 5th wheel two different times, both times fuel would spew out of the replaced fuel lines once we got up to speed/pressure on the highway, good times. As of writing this a month and a half later, my truck is now at a different dealership being repaired. I would absolutely avoid this service department. Take pics of your odometer when you drop off your vehicle.

Great service

Everyone was amazing. I went there to get an oil change. They were on a lunch break and had a little wait time but overall my experience was really nice.

Brittany T. Is Awesome. I always receive great customer service.

Great customer service. No hassle maintenance. Highly recommend.

I purchased a new 2022 Ram 1500 and traded in my 2019 Ram 1500 to AutoNation Chrysler Dodge Jeep RAM Mobile on March 26, 2022. It is now May 5th 2022 and my trade hasnt been paid off by Autonation. I have called my sales person, emailed the Manager and called the customer complaints department for Autonation. I keep getting the run around. They are saying we are going to pay the lien on your trade and still havent. They have my trade for sale on their lot and online. I basically am paying two car notes because of this. This is my last time trying to settle this before taking legal action.

Excellent customer fix my problem quick as possible

Service was great! Service work was completed to satisfaction. I would definitely recommend. -Yvonne Hunt

I had a problem with the call Center not scheduling my appointment,but it was okay because they still took care of Me. I had the pleasure of working with (Austin) who was so polite and professional. The entire staff was friendly and willing to help ( including Management) They took care of the problem and got Me back on the road.

The Autonation crew was courteous, helpful, understanding, and professional. I enjoyed my experience and look forward to doing future business together.

I highly recommend Mrs Kimberly Louis to everyone looking for Forex and Bitcoin trader. Words can't describe how wonderful she's did on my trading account, I am delighted I trusted her and gave her a chance to help grow my $1,000 in to $12,700 in just a week. I advice the entire public to invest with Mrs Kimberly Louis contact: + 1 (860) 556‑3122 Email: kimberlylouis110@gmail.com

everything is just perfect and they are a hard working people l go for years and no problem

All good with our purchase of a new Jeep Gladiator EXCEPT: purchase date was 4/1, today is 4/25, and we are still waiting on the title app to arrive at the Harrison County Tax Collectors office. Mississippi only allows 9 days from purchase to get your tag, so we will be paying a penalty if/when the paperwork does arrive. Repeated calls to the dealership have not done anything to speed up the process.

The service department here is terrible. Made an appointment and drove an hour to get there and be told that I would have to reschedule because they were going to be closing soon. Last time I checked that is not how appointments worked. Told them that was an unacceptable answer so they pulled a tech to take a look at it. Then was told they need to keep it we asked for a rental (which is in our service contract) and was told we are out of luck the rental place they work with is closed. Again, I don't think that is how service contracts work. Mike became very hostile and we decided to take our business elseware.

Robert McConnell and Brad Bonewit were true sales professionals. I will definitely do business with them in the future.

This was, by far, the BEST car buying experience that I have ever had!!! My salesperson, Keith Marrero, was super nice, super knowledgeable, super friendly and super efficient. I would HIGHLY recommend him and this dealership to anyone looking for a new car! I couldn't be happier!!! 😁

Really good experience enjoy the severes.

Great experience up until I signed all the papers and left the lot. They failed to timely send off my tag paperwork, causing my temp tag to expire before they even mailed it to the DMV. Also my emails on certain other items have been completely ignored. The least they could do is respond and say no.

Fast and prompt service

I really like this place.. it's where I bought my 3500 and also where I bring it to get service.. I rather drive way to Mobile than get it service in my hometown's Ram Chrysler 100 miles away... mind u I've tried them both...

I have nothing but great things to say about the whole staff here and the process they have for accommodating customers. I have been in the auto industry for about 13 years and I can tell you everything went perfect. Joseph Tolbert was my salesman and was as attentive and accommodating as you can get. There were no "games" played at any point, everything was transparent, fair and efficient. I spent less than an hour in total buying my car. You don't have to second guess or stress about coming here for your next car. Amazing job guys! Thanks again!

My repair representative was very informative and kept me updated on my vehicles progress. It was refreshing for him to call when he said he would and following up within a timely manner.

Excellent job

Got me a new Jeep Renegade! I love it already!! Joseph sold it to me! He was very helpful and made it a hassle free transaction!! Will definitely shop with them again!! Thanks y'all!!

Best experience while buying our used car. Highly recommend Joesph and Chris!

a very pleasant experience Our Sales person, Joseph Tolbert was great, answered our questions, gave us his full attention and super nice to work with. Will ask for him when we are ready to trade again.

The salesman Keith Marrero was great. Went over and beyond.

We took our van to this dealership to repair a misfire. We didnt decline any repairs & van still had the same issue within 15 miles of the dealership. Upon returning the van, the service writer informed me we STILL had a MISFIRE code. He told me the technician was going to “Make sure it wasn’t something you caused.” The next conversation with him was about the emissions system having “miscommunication issues between O2 sensors”. We were told to take it to a muffler shop, because the dealership couldn’t get the parts. Yep, a Chrysler Dealership couldn’t get a Chrysler part. This time we declined repairs, since all the damaged parts couldn’t be replaced. Upon arrival, the service writer had to be tracked down. He was surprised that we declined repairs and said, “You’ll have to give us some time to put it back together.” (I didn’t ask why our van was disassembled when the replacement parts are unavailable.) I asked, what exactly was causing the misfire and he told me, “You don’t have a misfire. You have an emissions system problem. Would you like to wait for us to get it back together?” I agreed to wait. During my wait I spoke with the General Manager and explained the situation. He went looking for the service writer and ended up talking to the Service Manager. I was brought behind a closed door as neither Manager could locate the service writer as he wasn’t replying to text messages. Neither Manager could explain why a Chrysler Dealership couldn’t source parts for a Chrysler van. I then quietly sat in the waiting area until the service writer brought the key at which point I left the dealership. We took the van to a reputable muffler shop as instructed. The muffler technician informed us that we do have a MISFIRE and emission system codes. The issue was a single part (not O2 sensors) & possibility a second part. (Chrysler Dealership wanted to replace another 6 parts, two of which couldn’t be sourced. This is after the Dealership replaced 4 parts at our cost.) In conclusion: Paying this Dealership over $1,000 to be informed a local muffler shop can fix the problem for under $1,000 was a poor financial decision.

So happy my son got a jeep truck.

I went in with a Dodge Ram I had bought at a very discounted price because it had been vandalized on a car dealers lot. I brought it to the dealership to see if they had a body shop to get all of the beat up places out of the body, fix some stuff that wasn't working or had been removed. Unfortunately I found out that they no loner had a body shop but they did tell me about some in the area. I completely forgot that the key I had for my 2009 Dodge Ram had decided to go wonky, some times it worked other times it would not and at times it would go in panic mode which would freak me out and totally embarras me as I would fumble to get the physical key to unlock the door. Of course it happened at the service bay which was perfect because I came there also because of the key. I shut the alarm off and and went back into the service department. I asked about the key and they properly explained to me that the key I had was one of the cheap aftermarket keys that had a tendency to deprogram its self and eventually would stop cranking the Big Orange Monster. Well in a couple of hours, because they were incredibly busy, and $300.00 later they programed the key and had it ready for me to be on my way. Well worth the money I spent. They also set me up to come back to leave my truck to replace the evaporater core and the heater core which is a couple of days job. They will also do the 210,000 mile service, replace the thermostat, all the fluids, hoses, belts, spark plugs and so forth. Now to me that is initiative to get me to come back and you know what it worked. I have worked at dealerships in the past and dealt with dealerships and I naturally do not like them, but this one... they're nice, they get ya in when they can, and they let you know what you need to do next to put my truck back in shape. So when my other car gets out of the shop, the Big Orange Monster will be going in to get put back in shape. Then to the body shop and really make it look new again. I couldn't ask for more. So yes I will be back for other services and maintenance.

Made an appointment but had to wait 30 minutes to drop off keys. Was told by 2 people we would be seen next. We were not. I asked for the required maintenance at 15k miles. Service Advisor talked way over my head so I repeated that I wanted the required 15k mile maintenance per their website and per the instructions when I scheduled the appointment. As far as I know, the service was done. It was done in just a few hours so that was a plus. The total on the website was listed as $539 however I was billed $623. They were nice enough to add a 10% discount but I couldn't determine why it was so much higher. Due to them forgetting to rotate the tires I had to wait an additional 15-20 minutes. Not a big deal. I think the added cost was to change a water separator fuel filter. This was not part of my request but I didn't know how to dispute it and it is pretty difficult to reconcile the prices they charged me with the website costs while the service advisor is talking way over my head. Something I mentioned to him a few times. I was then given 2 additional bits of questionable information on when my next oil change should be. Their website said every 15k but the advisor said it should be more like 10k. Which is correct? There are other Ram service teams that say every 5k. Very confusing.

Mr. Green and staff was great all through the sale, however, there were some issues that I emailed about, plus I my temp tag is expired and need to get some answers about the status of my tags. No response at all from any emails and stuck with a vehicle that I cannot drive due to no tag.

After having been disappointed over and over with other dealerships’ adds on auto trader, we found AutoNation. The price they listed on auto trader was the actual asking price unlike other dealers who, when we called, increased the price by $10,000! It’s nice to find an honest business out there!!!

Updating my review because they did reach out to rectify the issues and they actually corrected the problems stated. Again, let me say that it wasn't Mike's fault and he was extremely helpful with addressing my concerns and conveyed them to the technicians who promptly corrected the issues.

Smooth buying experience and Keith offered great customer service.

I was very pleased with the warranty service on my Ram truck. I did not purchase the truck from Autonation but took it to them because they were the nearest dealer. They were very fast and professional and documented everything very well. I highly recommend them and will definitely do business with them again.

Great customer service quick and easy in and out I bought my jeep from them and I wouldn’t take it anywhere else

Great customer service. Quick and easy in and out. I purchase my jeep gladiator from them and I wouldn’t take it anywhere else for service

Best in the world

I am sooo happy with my vehicle, Labron did a wonderful job he made sure that he got me what I wanted. Great customer service I am very happy .

Everyone at this dealership is also helpful & pleasant. They greet you when you enter & have smiles on their faces.

I moved to Mobile a few months ago and needed to connect with the local Dodge dealer for service on my Ram 1500. The facility is very nice, and the team was great. Michael was extremely helpful arranging my service. His communication through the process was fantastic. He kept me informed and actually sent a video of an additional repair that was needed. I would definitely recommend this team to anyone looking for a quality Dodge dealer with a great service team!

A1 quality. I really love the service. Thanks guys.

they were one of just a few who would actually negotiate price and trade in. polite and professional . service is a tad slow, but I can see how shipping is just slow for all.

I recently bought a 2021 Gladiator off their lot that had all the features I was looking for. Had most of the paperwork done ahead of time, so the in-store effort was quick and efficient. Joseph was a pleasant and competent salesman that answered all the questions I had and walked me through the vehicle's features. This is my third Autonation purchase and I am consistently pleased with the result. You can't really haggle, but the price is the price. No dealer added items and "value" markups that put you way over MSRP at other dealers.

It was a speedy and friendly experience

Wonderful Service.....

Took my car there not knowing what was wrong with my car. Austin was the one in charge of my car. They had my car there for 4 days and every day Austin would call me with updates. They were very thorough with my car.

service manager is a stand up guy!

Great experience with getting my car serviced

It was great! I give her (Brittany Tanner) a 10 all across the board.. She was very informative and communicated with me and my husband the entire time my truck was in you'll care! She has given me the best customer service experience since being a customer with you all!

Good place to get your car service fair prices good deals and good customer service from excellent staff

Great service team! Mechanics are very knowledgeable and professional. All around great customer service!

The technician was helpful and efficent, getting my information and signing in my car. He told me would call me as soon as he got any diagnostic information, which he did. He also gave me a preliminary cost. Overall, a good job.

Very professional and knowledgeable staff

I have been trying to get my refund on an extended warranty for 10 months I have been to the dealership 5 times and have not heard anything back. The last time they said they would call me and I have not heard from them Thank you for the follow up I was contacted and I think the issue has been resolved Thank you

Everything was great they did exactly what they said they could and everyone was very nice and welcoming

They were excellent on everything

The staff were very professional and prompt.

Superior Service from beginning to End!

The staff appear to be reliable.

Professional staff

Staff are very nice and open to help you in any way! Vehicles are detailed to look brand new! Also they try there best to make the customer happy and enjoy the vehicle buying process.

Problems with touchscreen radio— dealership service person said reprogramming the radio fixed the problem, and I was charged $109 dollars, but touchscreen was not fixed. I have patronized your services for the past 5 years and this is not how a loyal customer should be treated.

Awesome service! Michael Robinson is the best. Honest, reliable, and trustworthy. I have all my service work done at Autonation and won't have it done anywhere else.

This was my first time ever using AutoNation and the people there are absolutely amazing! They were very friendly and helpful! Joel and Alexis were very friendly and made sure I knew everything I needed to know and also made sure they answered any questions i had! Alexis has even checked in with me to see how things were going since i bought the vehicle! So it doesn't stop once you leave!! I will definitely go there again!

Awesome service! Fast and professional I came in knowing what I wanted and they made the process so smooth. Joseph was also a huge help when I bought my vehicle. The whole staff was great too, I would definitely recommend this dealership.

I would NEVER recommend Auto Nation Dodge. I purchased a 2020 Dodge Charger in June of 2021. I was told that it had been thoroughly examined by their technicians. I trusted them. Unfortunately, that was a lie. How do I know? It was time for an oil change and on January 10, 2022, but the cord to the hood wasn’t there If the cord wasn’t there, then no one did an all points check on the car because they couldn’t open the hood. The cord was found under the carpet-unattached When I purchased the car, I discovered the radio speakers did not work correctly. I took it back to the service dept, and they didn’t fix it. The trunk button was missing. The tire rim was bent And I could continue because of all the problems that Auto Nation Dodge would have caught had they actually done the examination they said they did. It was a terrible experience all the way around. I felt lied to and cheated from the beginning. Thankfully, I was able to trade the charger off after picking it up on January 19th. This is not the way to conduct business.

After calling and going to another of the Dodge Dealers locally.. only to be turned away after speaking directly to the service manager on the phone, and being told to come on out... to be turned away. I called Auto Nation to service our Durango. From initial contact with an employee in the service bay to the Fantastic Service Writer Mr Michael.. the experience with Auto Nation has surely gained our Trust and Business in the future! Thanks to all the Crew at Auto Nation Chrysler Dodge & Jeep Mobile, Al

I had an A+ experience at this dealership! I would highly recommend this sales department to anyone! After going to two other dealerships that didnt have their act together, the people at Auto Nation were top notch in professionalism. They got the numbers where I needed to be and made the deal happen. It is rare to form a relationship with the finance people. Most dealers dont even let you talk to them. The finance team here was great and kept negotiating to get me the interest rate that I wanted. I would drive HOURS to see them if I were you....its totally worth it to have a good experience. I will buy from them again and again. Thank you!

Very helpful in helping me find the truck I wanted

Took advantage of my mother, if I could give no stars rating I would. Did not fix anything, after paying 2500 to get it back still wasn't fixed. I had to change alternator and terminals and now has had no issues praise the Lord 🙏. This place should be ashamed of there self for there services and it took over 3 months to get it fixed. Rediculous I would never recommend this place for any service

Dealership went above and beyond to make me happy and get my vehicle back to me as soon as possible. I’d give them more than 5 stars if I could!

It was a nightmare!

2900$ SERVICE BILL for about 1400$ worth of work. Even tried to charge us for two tires but when we went to look at vehicle I could clearly see the tread was wearing on all 4. The Advisor froze up and couldn't explain why he was trying to charge for tires but the same ones we dropped the vehicle off with were still on. Car head and tail lights on entire left side of vehicle will not work, Trunk will not open, key fob will not lock doors NONE of these issues were a problem before vehicle was dropped off here. (only brought in for coolant leak ) Been polite the and understanding the entire time but this is unacceptable on all levels!!!! Dealt with several dealerships this service dept. here is by far THE WORST!!!!

Highly disappointed with the service department! Overcharge and Under preform , car has issues it didn’t even have when we dropped it off! Management won’t talk to me , even though we just paid a 3K service bill and the car has more issues , do it right or just don’t do anything at all !!!! Ridiculous!

same day service

Service Adviser did not honor the 15% off coupon. I presented the coupon, to him at the time I received a quote $1,207,69. I reminded Austin of the 15% discount when I was picking up a vehicle, he told me that he had made the adjustment already, which was not true. The amount that I paid was the same as the original quote, ($1,207.69). In my opinion he was deceitful. Although I’ve been with Auto Nation since 2013 when I purchased the Jeep at one of stores in Texas, I will not be returning. Austin was nice and professional however, he was not truthful.

Great

BAD, BAD customer services

Really nice and knowledgeable people.The environment and surroundings really clean and honest down home folkks.

He was very friendly and did a good job of keeping me informed of the progress.

We had not bought a car for over 7 years and was worried about the process. Alexis and the staff at Auto Nation Mobile, AL made the process so easy and enjoyable . Very friendly and helpful from sales to finance. We just got a good group to work with. We love our new 2021 Jeep Grand Cherokee . I didn’t really know what I wanted other than the color and they never tried to pressure us and allowed us time to discuss everything. In the end while getting ready to sign they realized we could get a lower rate with another company and that helped us feel so much better about it all. Thanks so much for everything Alexis and Auto Nation . We were so thankful that we came there . You all were amazing !! We went to just look and We left with our new car and your service was why!!

This was a waste of time. I took my car for a recall and they had it all day but didn't do the maintenance. I tried to contact the service department by phone for over an hour with no answer. My car was there from 730 to 430, no one called and I was not able to reach by phone. When I got to the dealership the only thing that was done was an oil change and he told me I needed a new battery but I should have been informed of that before I had to came from 30 minutes away for answers about my car. He told me I needed 720 cranking amps, the battery for my car only have a little over 500, so now I'm not sure if he was just trying to sell me something.

Service department were terrible they had my car from 730 to 430 and didn't do my recall or contact me. I was told that it couldn't be done because I had to have 720 cranking amps but my car only has a little more than 500 with a new battery so I think they were trying to sell something. Or they didn't do what they were supposed to do and wanted an excuse, either way I don't suggest that anyone use their service department

I travelled all the way from South Carolina to purchase a Jeep Grand Cherokee from them. My sales woman, Alexis, was awesome she made the whole process super simple and straightforward. Great customer service and they even picked me up at the airport when I flew down to pick up my Jeep. Awesome experience and recommend them 100%

I travelled all the way from Columbia South Carolina to buy a Jeep here. Alexis T, my sales woman, was awesome, very quick to get back to me with answers to my questions, worked around my hectic schedule, and even picked me up at the airport when I flew in. They made the whole process very easy and were straightforward and didn't play any of the typical dealership games. I absolutely could not have asked for a better experience and fully recommend them to anyone either in the area or thinking about traveling in to purchase a vehicle.

AutoNation Jeep Mobile took great care of my 2019 Jeep Grand Cherokee Altitude when I experienced issues with a broken radiator. Due to the issue, we had my Jeep towed to the dealership and received frequent updates from Mitch on everything. He even let me know when the tow truck arrived and transferred the vehicle to them to start the diagnostics, as I was not with the tow truck.The issue was repaired under warranty and good as new again.Thank you AutoNation!

Awesome service team. Well taken care of

Had my car since April. Kept being lied to about parts not being available only to be told in August to come get my car because the technician that handles that repair doesn’t want to do it

Bad gm

Dropped off our truck for a recall, to be repaired tomorrow!!!

Customer service was poor for the most part. After several encountered with the dealership, the customer service improved but there is still room for improvement. The warranty that is offered through autonation is subpar and I can't say that it is worth the money spent on it especially dealing with the towing company which took then almost 2 days to even get my truck to the dealership. Overall, I had a very poor experience but there was a few bright spots during the almost 2 months it took my truck to get fixed after only 3 months of having it 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

Great customer service

The WORST dealership i’ve ever dealt with. Had to bring my car into the dealership a total of 5 times in the span of a month of having it. The last time i brought it to them and they had it for three weeks, just to get the car back with no struts replaced or the leaking repaired. If you value your time or money DO NOT go there.

The service reps are always courteous and willing help. The parts department is having issues getting orders, due to Covid, so please bare with them. My 2020 Wrangler was in for warranty service because both batteries were depleted. The service department went the extra mile and figured out why the batteries had drained so quickly, bad relay and fuse. Parts were ordered immediately but the Jeep was there a week due to delivery issues. The service men and women are really working hard to get vehicles in and out but some things are beyond their control.

Received Excellent Service today!

Go see mykal Greene he won't disappoint you

Had my truck repaired there. Good service. Service advisor kept me informed of progress. Repairs done timely and satisfactorily. I would recommend them.

Christian and the finance people were amazing

Service department. 3 weeks to replace windshield, battery and balance tires. You have to remember who your initial service tech is. Service center is incapable of finding your vehicle/updating repairs, if that person did not help you when you dropped the vehicle off. Called multiple times with unknown repairs accomplished. Went to pick up vehicle and spent 40 minutes waiting for "my service guy" to strike random keys on a keyboard before I could leave with the vehicle that had already been payed for. All while other service personnel were not busy.

Alexis was very quick to respond and super friendly. She was thorough in understanding my needs and getting the specific info I was looking for on a certain truck. We drove to Mobile from Pensacola the same day and we’re on the road home with our new truck within a couple hours. Great service and No-Haggle Prices at AutoNation CDJR Mobile!

Top notch service at an affordable price. That's all I can say.

Fixed my car . I mean dealership prices 😬😬😬😬 but being New in town couldn't find mechanic . After buying a $300.89 alternator, paying a mechanic $125 for my car to cut off again 1day later . This was my LAST RESORT. I couldn't be carless for another week especially with school coming up , being New to the city an state. I took my chances with the dealership. Met Troy his service was AMAZING. Not sure if he trained to hear or to notice sympathy vs empathy . This guy definitely shown empathy he was ready to get our car fixed . Even when it's tool a couple days to find out what was the issue . We calling every early morning. HE returned calls , TEXTSSSSSSSS when he missed his call, & even got us a even lower quote then what he quoted us to do job. $885 vs $900 but that's would of been $985. God was definitely on my side. I had exactly $899 to my mom . Nothing else but that . I got my car . Troy gaves back the alternator we just purcahsed so that we can go return it . Let's just say I walked out of AutoNation Chrysler yesterday w $11.00 to my name and today walked out w cash refund for the alternator ( lost the card I purchased it) $300.89 . My car fixed. My tank full . I just thank God. I know it's a lot but it's alots more to why I visited the AutoNation Chrysler in Mobile,Al 😊

I've been using this dealership for Maintenance on my Durango and they have always been professional, honest, and call before doing any work that costs money. Never had an issue and highly recommend, Especially Troy as Service Manager he's been the easiest work with (Note: I haven't used any other SM)

always get great timely service! they make it so easy to work with this location.

It took forever to get an oil change.went in about 11:30 call about 4:30 the said oh hold on waited about 5min and I’m sorry they are just putting it in give them about an hour and I probably won’t be here I’m like what I picked my truck up about 6pm you guess it he wasn’t there.

While my rep was great very kind I was not pleased with the service....says they checked tires and fluids....tires had 3 nails in them had to replace 2 the same day....yet they were checked and said ok....paid 15 dollars more using this lot (paid 60 dollars at autonation ford) and feel like I got alot less....

Called service department 3x on hold for 20 minutes first time when call dropped. On hold 15 min 34 seconds when a non service advisor told me to bring car in tomorrow Friday 22nd @ 4pm to speak to an service advisor. Called a 3rd time on loop 13 minutes when informed by audio that i was still first in Que but wait time under 2 minutes went to over 2 minutes. 5 minutes later i hung up called sales dept who transfered me to a service advisor. Informed him i ran over a truck tire on I-10 and needed to replace my passenger side front undercarriage splah guard. I offered to drop off Thursday but needed back Saturday he informed me that a diagnostic running over 100 would have to be done. Asked him just replace he said cant do anything without a diagnostic. To think i have bought 6 cars from this location from when it was mark dodge till now. SERVICE DEPARTMENT MUST BE MAKING PLENTY OF MONEY TO PUT A CUSTOMER THROUGH ALL THESE HOOPS TO SPEEK TO AN ADVISOR. Dont worry my 816 Beacon nor my dollars will never grace your property AGAIN

I had the absolute best car shopping experience ever here. Austyn was an amazing helpful and caring salesman. In fact when my son is ready to trade up he knows who he wants to come see. Ken in finance made me feel like I was dealing with a friend I had not seen in a long time. I would recommend Austyn and Ken to anyone looking to purchase a new or like me a slightly used car in the future. Loved my experience!

Troy my repair specialist was very instrumental in the care of my vehicle.

Fantastic the dude was nice and he complimented my handshake lol awesome service 5 out of 5

Mike was very cordial and professional. They had my car ready sooner than expected.

Awesome customer care and quality service!

We recently took our Jeep Compass to AutoNation for a computer software update. The service was amazing. They did the work in a very timely manner and everyone was very courteous. We will be using them again and again!

Great staff and customer service! Highly recommend!

Breakdown while traveling. These folks got me up and going quickly. Thank you Mitch and PJ (for use of the service bay)!

My 2013 Jeep Grand Cherokee recently needed induction service. Mike Cejka handled the documentation courteously and efficiently. The car was ready on time and runs like a new vehicle. I highly recommend this dealership.

Great job!

Alexis and Ken were amazing. They got us in a vehicle the same day we went in. We couldn’t be happier with the service received! Thank you Auto Nation!!

I bought a new 2019 Ram 1500 from Autonation. It's a great truck. I have brought it in twice to repair a simple windshield washer fluid problem. The first time they broke my windshield and didn't fix the problem. I was told they didn't have the parts but would order them and have them ready the following week. When I came back in they claimed they would have to take the bumper off and needed an extra day. I left the vehicle and returned the next day to find out they didn't have the part they originally said they needed and it still wasn't ready. The service manager avoided speaking with me when I came to pick it up. Months later and it is still not fixed. I have spent 3 days on this simple repair.

Great service and atmosphere. This establishment is always clean, quiet, and the staff is attentive. I called Friday to bring my Dodge Charger in for an oil change and was able to get a next day 8:30am Saturday appointment . From the pleasant young lady who answered the call, my time in the lobby, to Ken telling me my vehicle was ready was organized top notch customer service. Customer service matters and starts with the individual answering the establishment's phone and ends with the individual explaining the service received. Kudos to Auto Nation CDJR Mobile.

My 2018 Journey I have a defective shield on my seat on the passenger side with a seat that I use they were going to order me another part Tuesday next week and I went to call Mr. Sims to talk him about! And explain it to him about the issue to me he was rude with me and tried to point the finger on my roommate and neither one of us don’t like that that’s not the way to do business y’all are lucky y’all have a good service service like Troy both of mikes plus ken all good 👍 people!😊also mr pâté Very professional guy but that’s not gonna stop me come in there

Very professional, honest and very helpful!

Dennis Tunstall &Ken Goff we’re amazing! They made the buying process quick and easy. Very professional men and they took care of us. Great services, we will buy another Dodge….soon!

Mr. Robinson is awesome.

Terrible I took my car for an engine recall ignition switch and air bags now they are saying my motor is gone. I just don't understand and they are saying it's not there fault when I had no issues with the car at all.

Makell was awesome! I got exactly what I wanted and was in and out of there in no time!

I scheduled the appointment several days in advance and told them I didn't have a lot of time. My appointment was scheduled for noon. I received multiple reminders about the appointment so to ensure that I arrived on time. I got there 15 minutes early. After waiting until 1230 and my truck was still sitting in the same spot as when I arrived, I told the service guy I would have to leave because it was already 30 minutes past my appointment and they still had not taken my truck into the shop for the oil change. He said he believed they were about to take it back to do the job. He walked back to the shop for what I assumed was to see if it was about to be taken in but he just came back and gave me my keys and said he was sorry. He asked if I wanted to reschedule! My reply was simply, no! Not impressed with AutoNation Dodge in Mobile...not at all!

After waiting for one and a half hours our truck had not moved. After we started asking why we still waited at least another hour. To say we were upset ? is putting it mildly. The manager did not charge us for the visit.

Mr. Robinson is awsome.

Friendly service

I bought a 2016 subaru outback here from Austyn and it was in great condition. I love it so far and Austyn was so helpful with the financing aspect before I even went to the dealership so that way I wasn't waiting around all day for a bank. Definitely won't be my last time at an AutoNation dealership with the great service, guaranteed good cars, and the limited warranty on their used cars for 90 days or 4,000 miles. They obviously have quite a bit of faith in their work and vehicles. Thank you!

Great customer service. During and after the purchase.

Was quoted a price of 69.99 for alignment and was charged 109.99. Bought a oil change package and had 1 left and was told that expired in April. So the bill today was 166.oo experience today was not so good

Service Department Review: Troy is the best service advisor I've ever worked with. He treated me fairly, communicated well, took time to discuss my concerns, and has ultimately won my family's business (We have 3 Dodge/Ram vehicles). This dealership has been hit or miss in the past from sales to service, so much so that I took my vehicles across the bay to another dealership. Not anymore - We'll stick with Troy.

Great service, Excellent work look forward to going back the only service needs. Thank you Brian Boudin

Excellent service; great assistance from Michael Robinson. My Ram is fine because of the good service techs at Autonation

Great experience and great service. I would highly recommend them.

Very courteous and professional technicians. Took the time to answer my questions, explained everything before proceeding with repairs.

I purchased a brand new vehicle from them April 29th. The service until the sell was made was nothing short of phenomenal. However, it ended there. It’s now been 5 weeks and they still haven’t sent my paperwork to my county for me to be able to purchase my tag. My wife and I have called multiple times and we get the same response. We will check and call you back. Guess what....no one ever calls back. I’m completely frustrated and have received warnings for no tag, so I now have a vehicle I can’t drive because I’m way beyond my 10 business days to have a tag. I recommend you shop somewhere else. I should have paid more and purchased local.

I purchased a brand new vehicle from them April 29th. The service until the sell was made was nothing short of phenomenal. However, it ended there. It’s now been 5 weeks and they still haven’t sent my paperwork to my county for me to be able to purchase my tag. My wife and I have called multiple times and we get the same response. We will check and call you back. Guess what....no one ever calls back. I’m completely frustrated and have received warnings for no tag, so I now have a vehicle I can’t drive because I’m way beyond my 10 business days to have a tag.

Good service, Troy kept me informed. .............................

Friendly and kind service, the van I got was actually what I wanted but not what I was buying at the time. They worked a wonderful deal that I could resist. Will definitely purchase another vehicle from them

Great customer service.

Great experience today My husband and myself just bought a truck . The people that work here are super friendly and will work with you !! Dennis tumstall is the best car salesman we have ever dealt with !!

Austyn was awesome very friendly and great customer service. Highly recommend Auto nation dodge dealership

If you go to dodge auto nation ask for Austyn, great customer service and very friendly. Highly recommended!

Always seem to be overwhelmed with customers. I walked in and was greeted and told someone would be with me in a moment. After about 15 or 20 minutes an manager came out and told someone to take care of me. I did have an appointment and was a couple of minutes early.

My car repair was completed as promised and the service rep was thorough when telling me about recommended services.

I had the BEST experience with AutoNation Chrysler Dodge Jeep RAM Mobile. They provided me with amazing service. I started emailing them before I went to their location and They responded in a very timely manner. Austyn helped me and he was fantastic. I highly recommend him!

I went to Autonation to purchase a vehicle for my soon to be 16 yo daughter -- test drove a Jeep Cherokee and decided to purchase. Mikail was very helpful and facilitated the process quickly. If Autonation can only improve their service dept it would be 5 stars. They say they will call when the parts come in but now its twice they have not. Luckily Mikail was able to secure the tire for me for the Cherokee. Still waiting on the replacement side view mirrors for my 19 Dodge Ram. That was 2 months ago...maybe 3. So, in summary -- Mikail 5 stars Service Dept negative 3 stars

Very knowledgeable service managers

Horrible service, brung car in for a repair, car sat for two days... then service advicer lied about diagnosing my car, they tried charging me once I asked for my key back... once I proved to them by odometer reading that my car has not been moved then he tried covering up his lies... please avoid them at all cost

customer service is outstanding 👏

Very professional and friendly. They care about making the customer happy!

I recently bought a used car from Auto Nation and it ended up having some mechanical issues. Mikail got everything taken care of quickly and with the least amount of inconvenience for myself. The general manager Mark was very nice and constantly checked in to make sure I was taken care of. Loving my car!

Very professional, laid back atmosphere and no pressure from anyone! Salesman Austyn Long will continue to get my business, as well as Ken Goff the finance manager.

Had vehicle serviced. Pleased with service performed

They took their time to do the tire rotation and inspection of my Jeep to let me know of any safety issues that may be present. They changed the oil and flushed my cooling system. The Jeep had no cooling issues but I don’t want any either with over a hundred thousand miles on it. So they kept me informed of the progress as it was all happening as I waited for the job to be completed.

We really enjoyed our experience working with Austyn. We only buy a car every 10-20 years, and times have changed at the dealership! We bought the brand new Wrangler 4xe, Austyn helped get us on the road as fast as possible. See you when our next car needs replaced!

Had my truck in service for week. Called me and told me everything was done. I get there to pick up my truck and nothing had been done. Had it for another week and still haven’t done anything. I wouldn’t bring a bicycle for these guys to work on. Won’t be back. Take you car somewhere else. Service advisors are friendly but mechanics aren’t hitting on much.

They have a very knowledgeable staff.

I took my car in on a Saturday morning and was greeted buy a really nice service rep and was very helpful in telling me i would get my Jeep back the same day .I had tried another dealer with the same problem and was told that they could not find my problem. So off my wife and i went to lunch and a few errands and was called and told that my car was ready and fixed as well as covered by my warranty. I now know where my car goes for repairs.

I had a good experience with the staff, good listening, great service and reasonable prices. Thanks again for getting my car safely on the road again.

i really hate doing this but First off, Mikhail was awesome and i have nothing but postive things to say...HOWEVER, the "mechanics" were a nightmare. Ok, so i buy an older, cheaper car from them. It needed some TLC that just didnt get done. First off, it takes them over a week to get me my car (cutting into warranty) just to fix some minor cosmetic damage. i finally get my car just to discover that: the inside lights dont work, the ac doesnt work, it shakes so bad it changes my radio input going 75-80, and literally a heat shield held together by hangars underneath. So they straight up didnt inspect this car at all. So i have to bring it in a thrid time, but it takes a week to set up the next appointment (cutting into warranty again), this is where it just gets crazy. Even with an appointment, it takes these incompetent men 8 HOURS to fix my ac, and NOT FIX the tire allignment/balance issue of shaking on the interstate. they just put a new tire on it and hoped for the best. I would say if you are buying a new, expensive car from them they probably are pretty good, but DONT GO THROUGH THEIR SHOP, they dont know what they are doing.

Mike did a great job. I would recommend him to help you out of all of the others. He is kind and patient.

Mike in the service department was AMAZING. He was very friendly and knowledgeable. He didn't mind explaining what was going on and what I'd need done. My husband and i will be back for sure to have my vehicle serviced again.

This rating is for buying used from this dealership. I can't speak for buying new.. never have from here... Anyways, Me and my fiancé bought a vehicle here a while back. After purchasing it and leaving the next day we noticed the tow was off on the car and it wasn't riding right, didn't notice it during the 5 minute test drive. Tried to bring it back the same week and have them fix it or repair the problem and was told they couldn't because we bought it already and it was a used vehicle sold as is. They tried to get us to get another vehicle months later and wouldn't even give us the value of the car for trade in with me knowing that they are going to flip it for double the money when they sell it again. We recently went to carmax and got 2 very new but slightly used vehicles in great condition. They repair or replace things you have issues with before or up to 1500 miles after buying the vehicle. Small stuff that this place wouldn't do, touch up work on minor cosmetic issues, alignment, new tires, ect. And carmax gave us both about 1500$ more then the kelly blue book vales of both of our cars. This pace didn't want to give us half of that for a trade in. I'm talking another 5 thousand in value on just her car alone she got. She was able to pay it off and have another 4000 to put down on the new car. This place is horrible, maybe it's just an autonation thing since I've had another location leave a bad taste in my mouth in the past, rhymes with Rhonda. I'd advise you to go somewhere else. There are less shaddy sales people in other lots who aren't out to just milk your pockets on a sale. I recommend trying carmax. Great company. Love them, they've been amazing and they are actually out to make you happy first before you sign your name. Also they do 24 hour test drives so you can actually test your vehicle alone how you want to. Not drive it 5 minutes down the road while the salesman doesn't shut up about all the features and come straight back. And if you don't want it you have 30 days to return it or 1500 miles. If I'd had known that years ago I would've never bought from this place and went to carmax instead. Would have saved me money and a headache. Goodluck guys.

Made a appt a week out. After 2 days, my vehicle was not touched. When picking up the tech tries to schedule us 1.5 months out. I said no and was instructed to consider another dealership. Unacceptable

I have the same issues and problems I replied to previously nothing has changed

They took the time to put me in a great truck perfectly within my budget!

This was my first experience buying from a dealership and it was better than anything I could have imagined. I was in a rush to buy a car due to my current one dying forever on me. I had researched and had two cars picked out from the same place. Once my finances were in order, I called to ask if the car I wanted was still there. I spoke to Robert. He checked and said yes. I told him I was on my way to get it. I showed up and was instantly greeted by two people. I asked for Robert and was shown where tow wait. He had already went to get it, he did not try to push anything on me (A concern I had due from looking at other dealerships in the past but never buying) he was so kind and friendly, as were everybody else that I came across there. I was offered water while I waited. It was a super easy process since I knew what I wanted and had finances in place. I bought a used vehicle, knew that there could be some issues and there ended up being one. I called and was asked to bring it in and they fixed it with no out of pocket for me since I had the warranty. Mr. Mike took very good care of my car. Every single person I have dealt with or spoken to at this location have been absolutely amazing and I want to say thank you big time!

This was my first experience buying from a dealership and it was better than anything I could have imagined. I was in a rush to buy a car due to my current one dying forever on me. I had researched and had two cars picked out from the same place. Once my finances were in order, I called to ask if the car I wanted was still there. I spoke to Robert. He checked and said yes. I told him I was on my way to get it. I showed up and was instantly greeted by two people. I asked for Robert and was shown where tow wait. He had already went to get it, he did not try to push anything on me (A concern I had due from looking at other dealerships in the past but never buying) he was so kind and friendly, as were everybody else that I came across there. I was offered water while I waited. It was a super easy process since I knew what I wanted and had finances in place. I bought a used vehicle, knew that there could be some issues and there ended up being one. I called and was asked to bring it in and they fixed it with no out of pocket for me since I had the warranty. Every single person I have dealt with or spoken to at this location have been absolutely amazing and I want to say thank you big time!

Austyn was a rockstar! We reached out about a new model several weeks prior to it's arrival on the lot. He called us the day it arrived to set up a test drive. He was easy to work with and helped us get a great deal on our new vehicle.

Get my 2017 ram serviced here regularly. Always prompt and professional service. Wouldn’t go anywhere else!!

Austyn was a rockstar! We reached out about a new model several weeks prior to it's arrival on the lot. He called us the day they arrived to set up a test drive. He was easy to work with and helped us get a great deal on our new vehicle.

This place actually deserves zero stars but since I have to give it at least one that’s all it gets. Where do I even begin with this place. I dropped of my Jeep Cherokee because of a check engine light and my vehicle shaking. I originally purchased the vehicle at this location at the end of 2016 brand new. When I went in for my appointment Troy in the service department asked if I was leaving it and I said no I couldn’t and he stated they had no stay appointments available because they were a few days behind. I wish I was told this when I made the original appointment because I could have made better accommodations. No problem though we scheduled for the following week. After I left the vehicle started getting worse and I called back and they graciously stated I could just bring in the next day and drop it off until they could look at it. That was a Saturday. I stated if they could to let me know something because I was borrowing a friends car and I only had it for a week and if I was going to need something further I needed enough time to make some arrangements for that. A couple days go by and I receive a call that the engine needs to be taken apart to evaluate what was going on. Ok fine but please me know if you need longer then this week so I can make vehicle arrangements. Also inquired about a trade-in deal. Robert from the sales department was quick in contacting me same day to discuss what I wanted and would take a look and let me know. An entire week went by without so much as a word from either department. I would call leave messages or would be told they would check in the vehicle status and get back with me and then I would hear nothing. Finally at the end of the week I call back and ask to speak to a a manager. What do I get Robert from the sales department who informs me that my vehicle hasn’t even been looked at and wouldn’t be able to until the following week. All of this would have been fine and I would have been completely understanding if this would have been COMMUNICATED to me instead of just a brush off. I also didn’t understand why someone in the sales department was informing me of this instead of the service rep Troy I had been dealing with. The following week went by and nothing. I called back and asked to speak to ANOTHER manager and am convinced the only reason I got the assistant one was because he just so happened to answer the phone. I was told my vehicle still had not even been looked at. This was after two weeks of having it. I explained to the service manager how frustrating it was that no one in his department seemed to understand the meaning of communication and I wanted a different service rep who would actually keep me informed of what is going on since I’m having to rent a car and needed to keep them posted with how much longer I needed to extend it for. He assured me he would be my new go to man. Never heard from him again. Got stuck with Troy yet again after asking for someone different and he finally informs me of what’s going on with my vehicle I tell him fine fix it because I am beyond frustrated and tired of dealing with this place. After a month of having the vehicle I am informed that after everything was fixed they found something else wrong. Go figure! And Troy admitted himself if they would have looked better they would have found this initially. This place had my vehicle for over a month before it was fixed. And in that month I NEVER heard again from the sales department about a trade in. I will never use nor recommend this place to anyone I know or even my own worst enemy. If you don’t want someone’s business fine but let them know instead of not communicating properly. Even if you were running behind I would have been totally and completely understandable if yet again it would have been communicated to me. It ended up costing me $1000 in rental car fees as well because of the lack of communication.

I made two different appointments to have my vehicle serviced here do to recall notifications and both times they let my car sit on their lot for eight hours before they called me to tell me they could not get to my car due to being over busy, I have two Chrysler 300 and a Dodge Ram 1500, from this point on I will never try to have service or purchase a vehicle at AutoNation Chrysler Jeep Ram Mobile !!!!!!!!!

This place actually deserves zero stars but since I have to give it at least one that’s all it gets. Where do I even begin with this place. I dropped of my Jeep Cherokee because of a check engine light and my vehicle shaking. I originally purchased the vehicle at this location at the end of 2016 brand new. When I went in for my appointment Troy in the service department asked if I was leaving it and I said no I couldn’t and he stated they had no stay appointments available because they were a few days behind. I wish I was told this when I made the original appointment because I could have made better accommodations. No problem though we scheduled for the following week. After I left the vehicle started getting worse and I called back and they graciously stated I could just bring in the next day and drop it off until they could look at it. That was a Saturday. I stated if they could to let me know something because I was borrowing a friends car and I only had it for a week and if I was going to need something further I needed enough time to make some arrangements for that. A couple days go by and I receive a call that the engine needs to be taken apart to evaluate what was going on. Ok fine but please me know if you need longer then this week so I can make vehicle arrangements. Also inquired about a trade-in deal. Robert from the sales department was quick in contacting me same day to discuss what I wanted and would take a look and let me know. An entire week went by without so much as a word from either department. I would call leave messages or would be told they would check in the vehicle status and get back with me and then I would hear nothing. Finally at the end of the week I call back and ask to speak to a a manager. What do I get Robert from the sales department who informs me that my vehicle hasn’t even been looked at and wouldn’t be able to until the following week. All of this would have been fine and I would have been completely understanding if this would have been COMMUNICATED to me instead of just a brush off. I also didn’t understand why someone in the sales department was informing me of this instead of the service rep Troy I had been dealing with. The following week went by and nothing. I called back and asked to speak to ANOTHER manager and am convinced the only reason I got the assistant one was because he just so happened to answer the phone. I was told my vehicle still had not even been looked at. This was after two weeks of having it. I explained to the service manager how frustrating it was that no one in his department seemed to understand the meaning of communication and I wanted a different service rep who would actually keep me informed of what is going on since I’m having to rent a car and needed to keep them posted with how much longer I needed to extend it for. He assured me he would be my new go to man. Never heard from him again. Got stuck with Troy yet again after asking for someone different and he finally informs me of what’s going on with my vehicle I tell him fine fix it because I am beyond frustrated and tired of dealing with this place. After a month of having the vehicle I am informed that after everything was fixed they found something else wrong. Go figure! And Troy admitted himself if they would have looked better they would have found this initially. This place had my vehicle for over a month before it was fixed. And in that month I NEVER heard again from the sales department about a trade in. I will never use nor recommend this place to anyone I know or even my own worst enemy. If you don’t want someone’s business fine but let them know instead of not communicating properly. Even if you were running behind I would have been totally and completely understandable if yet again it would have been communicated to me. It ended up costing me $1000 in rental car fees as well because of the lack of communication.

From the moment we walked in we were treated as family. Austin long was so easy going and accommodating. He had an amazing ability to ask the right questions any give us the right answers (even if we didn’t want to hear it). The financing process was long, but thorough. We ended up with exactly the vehicle we wanted for a lot less than any other dealership offered us. We are so happy we walked in when we did and met all the amazing staff at Autonation!

Great service at a great price.

Excellence personified!!! The customer service I received was above and beyond anything I could have expected. I can't remember the gentleman's name who helped me, but oh how I wish I could. I went in to have my coolant reservoir replaced in my Jeep Wrangler, and it only took him 8 minutes!!! 8 minutes. Hey guy in the service dept of Autonation Dodge ,Jeep... YOU ROCK!!!

Took entirely TOO long to get an oil change one hour and 40 minutes

Overall service was great. Staff was very helpful and wait was average.

Mike Robinson was very helpful and professional with handling my Jeep repairs. I would give him a 5star for sure!!

Great car buying experience

Very good service and courteous service folk. Out of town and stopped in with diesel truck for oil and filter change. Mitch got me in immediately. No long wait time. Look forward to using this dealership again.

We sold our 2017 Honda Accord to Auto Nation Dodge, Jeep & Ram in Mobile AL. Alexis handled the complete transaction in a professional, timely and competent manner. She was awesome. Don’t hesitate to contact Alexis. You won’t be disappointed! Mark & Leslie Pensacola Beach FL.

Ken Baker made this a really enjoyable experience for me. I'd go back simply to work with him again. Thanks, Ken!

Went in for factory recalls, and left with a fires radio..... Troy doesn't communicate with customers very well..... Still having issues.....

They tried to sell me a jeep with more packages than I wanted. When I decided to get the one without packages instead of paying the extra money for things I didn't want they found one with only the package I wanted. They did go get it from GA for me. And put 300 miles on the odometer before I got it. The finance guy tried to get me to sign paperwork that was not completely filled out. Because he didn't know what it was supposed to say and he would fill it out later.

They tried to sell me a jeep with more packages than I wanted. When I decided to get the one without packages instead of paying the extra money for things I didn't want they found one with only the package I wanted. They did go get it from GA for me. And put 300 miles on the odometer before I got it. The finance guy tried to get me to sign paperwork that was not completely filled out. Because he didn't know what it was supposed to say and he would fill it out later.

They have trouble wearing masks correctly. Also, the Service department treats customers like an after thought.

Everyone was friendly. They tried to sell me more than I wanted. Persistently. Like they are supposed to. They tried to have me sign paperwork that wasn't filled out completely. They tried to give me my brand new car without and gas.

I've been trying since August to get a radio in my dodge replaced. I've been in several times and even went by 3 weeks ago to see a store manager was told he was in a meeting. Waited 1 hour only to be told he was in meetings on phone conferences. The sales manager took my name and number assured me he would call me he's never called me back. My next contact will be to the corporate office.

very good service and crew ! the service was done quiet!

They don’t handle business properly.

Austyn Long is both an amazing sales person and person. He genuinely cares about his clients. This is the 2nd car I've purchased from Auto Nation Dodge and I can say that they make the process easy AND enjoyable. Hoping I don't have to buy another one any time soon, but if I do....I know where I'm going. Thanks, guys. The truck is AWESOME!!

They have excellent service. They took care of me when I was in a bind and 700 miles from home.

Bought a used suv and had a issue after driving home. Automation fixed right away.

My experience with this dealership has been extremely disappointing. I would not recommend this dealer for sales nor service. I have purchased multiple new automobiles over the years but this experience has been poor since I signed the paperwork. Customer service/appreciation is not something Auto Nation Jeep seems to care about. Aftermarket support and warranty are important factors and you will receive neither at this dealer. I am beyond disappointed in Autonation.

The whole staff was extremely friendly and helpful

I don't know where to start, came in from out of town for service and vehicle inspection. Service manager James Pate and service representative Michael Robinson blatantly lied to me stating that my rotors where bad and that I needed brake pads. I said show me. I am a mechanic and know vehicle brake systems. These service representatives walked me to my vehicle and had not even remove the tires to inspect said brakes. I told them remove my vehicle from their shop or I would call the police. in addition James stated that he witness the mechanic changing my oil and that was completed, however I saw the mechanic and he was filling my oil. I told James that he had blatantly lied to me reference said oil change also. Safety issues in addition where observed i.e. during my tire rotation they did not use a torque wrench and only where using a phematic impact without adjusting said air pressure. This failure could result in a serious or possibly deadly accident. Please do not patronize this establishment or do at your own risk.

Excellent service. Pleased from beginning to the end.

I don't know where to start, came in from out of town for service and vehicle inspection. Service manager James Pate and service representative Michael Robinson blatantly lied to me stating that my rotors where bad and that I needed brake pads. I said show me. I am a mechanic and know vehicle brake systems. These service representatives walked me to my vehicle and had not even remove the tires to inspect said brakes. I told them remove my vehicle from there shop or I would call the police. in addition James stated that he witness the mechanic changing my old and that was completed, however I saw the mechanic and he was filling my oil. I told James that he had blatantly lied to me reference said oil change also. please do not patronize this establishment or do at your own risk.

great price great people great truck great deal love my truck

I purchased a Kia Optima from Micah in May and had a great experience. Today I got an oil change and Mike R was my service advisor. He was very helpful and pleasant to work with. I have never had an interaction at AutoNation turn out bad.

After run-a-rounds with other shops and one shop not fixing the problem, I ended up going to the dealer and while it cost me a little more than an independent shop, my truck was finally fixed properly and the leak still has not come back. Dropped it off on a Saturday and it was either the following Monday or Tuesday and I was at the dealer, picking up my completed truck. 👍👍

Recently retired, I had been looking at many dealerships for a sports car and was leaning toward a Challenger RT Plus. I found one at this dealership on line and set up a time to look and drive the car. I wanted to schedule a visit on Friday, Feb. 7, 2020 as I recall. The salesperson advised that they were out that day but asked me if I would mind waiting until the following Monday. The person was nice enough but knowing I was actively looking for a car, it seemed odd that I wasn't set up with another salesperson. I made an appointment for Monday 2/10/20 at 9 am and arrived at 8:50 am. To make this part a short story, I was tied up for over an hour at Autonation before being advised that the car I came to look at had been transported to another dealership in TN. I bought a nice Challenger RT Plus from another dealership in Pensacola five days later on Feb. 15. Wanting to support a local dealership, I did decide to use Autonation in Mobile for the service needs on my recently purchased car. I needed another key fob for it and again set up an appointment with Autonation for the following Saturday. I was advised they had a remote fob in stock but it would have to be programmed by their tech. After about 1/2 hour at the dealership, I was advised that one was available but it did not have a remote start button on it! WOW. Since this fob was to be used as a spare key I agreed to accept it for a $30 reduction in price. BTW, they are not cheap! I was given $20 off my next oil change when I complained to the service manager the following Monday. This month Dodge sent me a recall on the car which would be repaired for no charge at an authorized dealer so I again took my Challenger to Autonation after making an appointment. I also decided to go ahead and change the oil, filter and air filter although it was not due for about 1000 miles. I was there before 8 am and left the car. After not hearing from anyone that day, I began to call to check on when the car would be ready. The first call was made at about 4:30 pm. On the third call I finally got someone in service to answer (all others were answered by voice mails) but this was about 5:30 pm. I was advised someone would return my call right away. The next call I received was from service at around 9 am the next morning to advise my car would be ready in about an hour. Maybe it's just me but if a dealership is going to take my car for two days, I think the owner should be advised beforehand. It's called courtesy. When I picked my car up that afternoon, I was going to clean it up. I had clay barred and ceramic waxed the car two weeks previously and it had shop dust on it. That's not a problem. When I began washing the car however, I noticed oil had been spilled on the front of the car, just ahead of the hood opening. Things do happen and soap and water cleaned it up. Again no problem. Then I opened the hood and found quite a bit of spilled oil on the engine valve cover by oil cap, on the air cleaner box and also on the front core support. A little elbow grease cleaned it right up but I also take pride in the way my engine bay looks and it was just unprofessional. I took photos on my phone to present it to managers at this dealership but after second thoughts, I decided to simply not return. I see that many people have had a good experience at Autonation but I will not be going back.

Joseph Tolbert and the Auto Nation team treated my girlfriend Erin and I with the up-most care. The financial team lead by Mr. Charlie will go to battle for you and we can’t thank them enough for all of their help purchasing our vehicle.

You didn’t do the work I brought it in to have done But you did almost $600.00 worth of other stuff. Plus the dash display isn’t working at all it’s black. Won’t light up and the passenger window still isn’t working. Really bad!!

Employees are A1. Super communicative and hard working!

I was pleased with the service of getting a new battery and Jason was very helpful.

Quick, easy, and satisfactory. I love this place and it's employees including the management team. Salesman Austyn is great, his manager is supportive, and the shuttle driver (Coach) is a sweetheart. Enjoyed my visit here.

Great service provided by my representative, I was pleased with the work done on my Ram 1500 and thanks again to my rep for taking care of me.

They fixed something unrelated. I got my car back after paying over $500, and it was still broken. I took my car back because I was still hearing noises that were worse than before. All along it was a rock stuck causing the noise. So I paid $500 and the problem was a rock. They fixed something that was unrelated and charged me.

Awesome customer service! The managers are attentive and supportive. Austyn Long is the best salesperson I've ever had. He took care of me over the phone before I visited the lot. My experience was quick, easy, and fun. They waited on me hand and foot through the process. I absolutely loved my experience here

Jason Williams was helpful in getting the work done in a timely manner. He was professional and courteous.

Took my 2017 Ram in for regular service. Prior to coming in I had no issues. After leaving my truck is now consistently having blue smoke come from under the truck or out the exhaust. I also had an alignment 3 weeks prior at my local shop since I live more than 2 hours away. Once I got the truck back it started pulling hard to the right. I contacted the service advisor and he said there is no way they missed up my alignment nor would cause the blue smoke. They will not own up to any mistakes and take ownership of the issues they caused. I've emailed them to no avail.

Twice now I have taken my car to AutoNation, Mobile AL and received rotten service both times. Took 3 days instead of the 1 they quoted. Were unable to get the appropriate part in time for the service. Were very negligent in getting in touch with me with updates. I will never take my car back there for service.

Kenneth Baker and the other staff members were very courteous and provided excellent service. I would highly recommend my friends and others to Auto Nation .

I left my daughter’s Jeep to be fixed. I left it on Tuesday and picked it up on Monday. I am employed in Baton Rouge but my daughter attends college in Mobile. I asked that they drive it before I drive all the way to Alabama. They apparently did not do so and when I arrived it was NOT fixed.

I previously wrote a recommendation about this place in Oct. 2019 when they replaced both batteries in my 2018 Jeep Compass. I now have to withdraw that recommendation. Less than a year and approx. 11,000 miles after the new batteries were installed, they are failing again. My Jeep is 500 miles over the 36,000 mile warranty, but AutoNation refuses to cover them under an individual parts warranty. Batteries should last more than a year. My Jeep isn’t even 3 years old and here I go having to foot the bill for a 3rd set of batteries. This place doesn’t stand behind the products they sell or use. Steer clear and buyer beware.

I am so in love with my 2020 Jeep Grand Cherokee Laredo!! But I love your salesman Joseph more!

No I do not when I went to pick my vehicle up someone had been through my glove compartment that I keep locked and there was no forced entry so they used my key. Then Mike C told me that they were going to change my oil and air filter by 3:00pm and when I arrived no one seemed to be able to find my paperwork and they did not change the oil or air filter after all. Part of the recall on my car was fixed and then I was told by Mike that the Vapor canister (that was a recall on my car) they only get 2 or 3 in weekly and he had No idea when I would be able to get this installed on my car. Also, when I dropped my car off I never met Mike and he called me on the phone and when I went to pick my car up I still never met or talked with him in person and he was suppose to be my Advisor. I am highly disappointed and the mannerisms and Professionalism was very loosey. Yolanda R. Burns

The service advisor was great. Called me several times. Mike C. My only gripe is the price kept going up, but all in all we are very satisfied.

Was able to call and get a same day appointment for a oil change. I really appreciate the effort in keeping this customer happy. Thank you Diane J

I will start off with the positive of my visit. Joseph Tolbert is a GODSEND to AutoNation. He is a very humble, friendly, wonderful man of God. But...I can't say the same for Charlie Gallagher, the CFS director. He was very bubbly and outgoing at first, very professional. But once we got into his office, he went from Dr. Jekyll to Mr. Hyde. He became so irate, hostile, and VERY unprofessional when I politely declined an OPTIONAL, not mandatory choice in regards to my newly purchased vehicle. He began to slam things on his desk, he threw his business card at me when I kindly asked for it. He snatched things and threw my paperwork at me. He was so enraged that he scared me, I actually feared for my safety. Is this is how he treats his customers, especially females? I was afraid to be back there in his office alone with him. His whole demeanor went left. Then he was also very demanding to know why I declined the offer. I guess he can't take "no thank you" for an answer. So people have to be coerced into providing an explanation? Charlie Gallagher is going to ruin AutoNation's reputation and business with this type of attitude. I literally almost walked out of there, but I didn't because I really admire the Cadillac Escalade and that's why I came to purchase it. I also appreciated Mr. Tolbert's kind disposition and his meek personality in helping me with my purchase. As long as Charlie is here, I WILL NEVER STEP FOOT IN AUTONATION AGAIN. When we were done, he didn't say "Thank you, have a good day," none of that, he just disappeared. Everyone else I came in contact with was very friendly and polite.

Cindy Woods is amazing. She helped me in so many ways that I couldn’t even describe. She was professional and sweet and nice and understanding and she worked with me and my mom and stepdad. She gave me options and the car I actually came to see is not the one I left in. She put me in a better and newer used car with low mileage. She really did the whole 9 for me. You had to be there to fully understand how much I appreciated her work and her compassion and communication and her commitment to put me in a new car. I am very thankful for her and I recommend everyone go see her and let her put you in a great car. Cindy Woods for salesperson of the 2020 year!!!!!!

The worst buying experience ever.. Do not recommend this dealer to anyone. I was lied to at every chance.. Then we got the jeep home and it had missing parts for our soft top... Was supposed to be a certified used vehicle.. Yeah right.. Buyers BEWARE

Highly recommend! He was so patient with me and made sure my first purchase was the perfect jeep for me. I left with my dream car yesterday!! Make sure to ask for Austin long!

give the same courtesy after the sale that you had before the sale. Didn"t get that. Love my vehicle, regret going there. Been there, done that, won;t repeat that mistake

Michael did a great job taking care of my journey I would recommend him to anyone and dealership as were with me with any issues I have had God bless all

Everyone was kind and helpful. Everyone who passed me while I was waiting asked if I needed anything. They really work as a team.

I bought my 2016 Dodge Journey from AutoNation in 2017 and I have been pleased every step of the way. I took my Journey in Wednesday for a whole list of things that I needed done and my service adviser Mike was the BEST!!! From the moment I walked in the door, Mike was there to help me every step of the way. So Thank you Mike and the rest of the AutoNation team for taking care of my vehicle needs so that I feel safe on the road.

Great customer service. I would definitely recommend getting your Jeep serviced here

Excellent customer service!

In for recalls 4 times. Paid twice for seat restraint issues, each time told fixed, it?s not. Now told $600 to correct. Safety issue, not caused by owner! Each time new issue causing same problem.

Mike Robinson did an excellent job in taking care of me and my Jeep!

Don’t let your customers sit waiting for an oil change for 2 hours!!!! Especially when they were given a time.

Austin was amazing...he LISTENS instead of the dreaded sales pitch! LOL he was a joy to work with! Ralph was very thorough with all the finance portion! They make a great team!!

Everything was good. Short wait and fast service. Enjoyed being there.

Great Costomer Service. Informative and polite. Short wait time.

Great service very friendly staff

I bought my 2019 Challenger from Bertha Cooley. I had to have warranty work performed and she was very helpful in making sure I had a loaner car. Michael Robinson in the service department kept me updated and provided excellent service.

friendly people every visit

I recommend seeing Bertha Cooley in sales and Michael Robinson in the service department.

Had Michael as my Service Rep before, always top notch, respectful to the client and keeps you advised of time for finish service!

I have been buying new vehicles every couple of years for 36 years. This was the first pre-owned over that time frame, and it was a pleasure. Very fast, efficient, and totally down to earth and professional. I drove two hours to this dealership from my home, and will drive back when it is time to buy another! Well done AutoNation! Michael Barker

Had a turbo replaced. Dealer charged my batteries because they let them run down. This blew my XM services. They said call xm, why? XM aren't the ones who blew the radio.

Mike Robinson is a good Auto Service rep.

Took my 2012 ram into AutoNation approximately 3 days ago due to an airbag light issue, the front left impact sensor was replaced approximately 2 months ago. The light came back on and called the service department and got me in the very next morning to address the issue. I waited approximately 2 hours, which was told it may take 2 hours and they were very cordial and polite ,and resolved the situation. The service advisor is Ron Reed and he was very attentive to my concerns. And am very happy with the service thus far on this issue.

They great I bought the car at Autonation they help me keep up with my service of my car and they are very quick and extremely professional I will continue to go there to maintain my 2018 Chrysler 300

Out of every car dealership we went to while trying to make up our minds on what we wanted and what would suit our family and lifestyle the best these guys were the most patient and understanding with us! They never tried to push us into a purchase and were always willing to help us by letting us test drive multiple vehicles multiples times if we needed. They also tried to help us find exactly what we were looking for within our budget while trying to find everything that was on our checklist. And they absolutely did! We were able to find the perfect vehicle for us within our budget and it had everything that we wanted in a vehicle plus some! Mikail and Robert were our go to guys for probably a year while we looked and weighed our options as well as budget! I can not say enough good things about these two and will highly recommend them every time someone starts to talk about looking for a new vehicle!

Recently took our Ram 1500 Promaster van in for regular service. In and Out like a charm. Fast, efficient, right on time!! We bought our Van here and were treated the best of any dealer in a long time! Thanks to not only Service Dept but also Sales and Finance for a GREAT JOB!!!

Ken was very professionally and friendly. Made sure he followed up with visit

Very nice and professional people. They weren’t pushy and didn’t have a problem with me looking at MANY cars. Listened to what I wanted and didn’t want.

I took my car in to have repairs and recall service and car was damaged. A manager named Robinson said they are not responsible. After I've bought 3 cars from them .

Everyone involved, even the sales associates who were not working with me, were extremely friendly and not pressuring!

Rear brake problem with anti-lock system and leaking axle seal was taken care of and no further issues since. Service advisor kept me very well informed of the issues and solutions.

My sales person was very nice and helpful. She answered all my questions. If she did not know the Answer she would find it. The finance manager does not listen and is extremely pushy. I told him I did not want the extended warranty 3 times. Still would not take no. I had all of finance though my credit union. The finance manager almost cost them the sale.

Working with the service dept. is always a pleasure. I brought my vehicle in to get some work done and what I was asking them to do could not be done in their shop because of the sensitivity changing out my aftermarket wheels. The agent called me immediately and referred me to someone who could do the job. I trust their referral. When I brought it to the people they referred me to I was very pleased with their service. I asked that my truck be parked in a safe area away from other car doors and the agent got up right then and moved my car. The service dept. at Auto nation has always been fair and very thorough. I would refer anyone to them.

Took longer than expected but overall my customer service representative was awesome. There should be a shuttle to extend the time of service because people sometimes have things do that's outside of 4 0clock.

Service department does not honor their appointments. Made an appointment for noon. They send everyone to lunch at the same time so it will be an hour before they look at my car. Seriously why was my appointment for noon then. Why wasn’t it 1pm ?

Joseph Tolbert my car salesman made the car buying experience an amazing process he was upfront, honest, and extremely helpful. I felt take care of.

Very efficient and customer friendly. My navigation system went haywire so the radio was replaced. Working fine now. Left inside of car clean as a pin.

My husband’s and I bought a truck from Jessica Wagner on 11-16-19. She was very sweet and stayed with us from start to finish!!! We would recommend her to anyone looking to buy a vehicle.

I've bought many cars in my lifetime, but this was the best experience of all. Karen and Austyn were outstanding to deal with along side the finance manager. I would not hesitate to buy from them again.

Had an appointment for service, everything was completed in a timely manner while I waited on my vehicle.

Troy in the service department is awesome...best I?ve ever had!

Great experience for my first car purchase was very nice and help me understand every little detail.

Highly recommend! Bertha Cooley helped tremendously! I was able to make my first adult purchase with my first car! I have had my car for about 2 months now and I love it! If you are looking for a car I would definitely check this place out!

Troy was so helpful. He remembered my call for service which was made 5 days prior. He let me know as soon as the car was anticipated to be complete, and it was when I got there.

Second oil change. Everything went well. This will be my last one because my Wrangler will be two years old and I will do my own after that. I live 180 miles away. Very nice dealership. Very nice waiting room. I enjoy looking at the new vehicles while I'm waiting.

thomas the sales associate helped us with our purchase we bought a 2019 dodge Durango and he went out of his way to accommodate us. friendly staff and the place was clean

Mike Cejka at Autonation Dodge did an excellent job with making sure as a customer i was satisfied..

My service righter Troy Yost was very help full he kept me informed thru out the process.

First thing is first, my gf and I didn’t know how to buy vehicles or negotiate price at that time so there’s that. Bought two vehicles from there. First one being an 08 RAV4 and they had us paying 28% interest rate plus when we would bring the car for any repairs, service dept was disrespectful and acted like they were being bothered with us there. Second one was a 14 Wrangler and they tried to have me pay 14% interest rate l. The 4th day I drove it off the lot, it overheated and the finance dept acted like they couldn’t get me a loaner. I took it back and will not be going back.

Just purchased a Dodge Caravan from Bertha Cooley and absolutely LOVED working with her. She was so patient and understanding of our needs. I can’t give her high enough praise💜 ⭐️⭐️⭐️⭐️⭐️ across the board.

This company is awesome!! They are professional and friendly. It?s a full service organization. Always greeted with a smile and there isn?t any particular service they cannot handle. The very best service representative there is Ron Reed. Not only did he help me by getting my car in the hands of the best service technician, he made me aware of a financial program I qualified for to help me with the cost of my services. This is the best place ever!! When they say customer service, they mean it!!

I have been going to AutoNation getting oil changes and requesting to have the inspection that is required to maintain my Power Train warranty. I feel the idiots at this location didn't do as requested because I bought my car from Chris Myers. now they have discontinued my warranty due to the fact AutoNation Dodge did not do what I requested and I feel like that's because I am a woman if I would have known the company didn't do the correct inspection that I requested I would have went to other dealerships with better price for service. and Ron was no helpful just seemed like he didn't care at all when I went about the situation. SMH

Very friendly salesman and finance dep. loved how the finance department came to our table to discuss payment arrangements. Salesman was very friendly and courteous

I had a great experience and I’d highly recommend them to anyone looking to purchase a new used vehicle. Planning on getting with Karen Walker in late spring for a truck for the husband.

Tommy was so helpful! He was very knowledgeable able each vehicle that we test drove. He and Rick went above and beyond to help us get into our vehicle.

If you are looking for a new car, stop by AutoNation and see Bertha Cooley and the AutoNation Team. They are honest and have great customer service skills. Bertha was very helpful, knowledgeable and really care. For her, it was about customer satisfaction not just closing the deal. If you are in MS, NWFL, make the drive to see Bertha and the AutoNation team. It will be worth it. Trust me, I purchased a jeep from Lucedale, MS a year ago and I am still dealing horrible results. Thank you Bertha

If you are looking for a new car, stop by AutoNation and see Bertha Cooley and the AutoNation Team. They are honest and have great customer service skills. Bertha was very helpful, knowledgeable and really care. For her, it was about customer satisfaction not just closing the deal. If you are in MS, NWFL, make the drive to see Bertha and the AutoNation team. It will be worth it.

Very pleased with the experience. Good deal, good people, promises kept. Couldn?t ask for more.

Service department. Service appointment was made with no certified mechanic available. My vehicle was not looked at until the next day. First part ordered was not available for 5 days and when it did come-in, it was lost and another part was ordered which I probably paid for. Parts continue to be changed and lost until my vehicle was repaired 3 months later and very large bill. The worker bees were nice and were doing the best they could. It is my opinion that their is a management problem at this Autonation. I called and notes were left for management to call me but never heard from him but once.

Staff was very nice and accomodating.

Set up an appointment,I showed up and it was handled while I waited. AA++

Excellent service! Everyone in the process was courteous and professional!

Bought my son a Jeep there and it was a lemon. We have had to put so much money into this Jeep that they advertised as “a great vehicle”. We should of known when the key kept messing up the day we got it! I will never buy a vehicle from them again and will make sure to tell friends the same! How they get away with selling people lemons!

Michael and the guys at automation did a great job and kept me up to date the whole time

Terrible excuse of customer service can’t get anyone in a higher position to call me back to handle the issues I’m having with my “certified pre-owned”

autonation is a great dealership to buy new mopar vehicles. great customer service and friendly salesmen. I love my new dodge charger sxt

Was kept informed of all repairs. Troy was very knowledgeable of all services.

getting my warlock was a fast easy process, Robert Williams worked with me and made me extremely happy i chose to come to AutoNation :-) i give Robert 10 stars!!! he is awesome if you go to AutoNation ask for Robert Williams!!!!!!

Bertha was awesome! very easy transaction she did a great job and she has a tremendous amount of knowledge about the truck we purchased. Thanks Bertha. this is our second truck purchase here at Auto Nation Dodge...

I bought a new Dodge journey. The tires turned out to have slick spots on them because it had sat on the lot for so long. They refused to warranty them out just 1 week later. After you sign the contract on a car, their attitude completely changes. I would not recommend this dealership to anyone.

Bertha was awesome!! Great customer service from everyone. They get all 10s!!!

I went to autonation dodge looking for a diesal pickup. I recommend Karen, very nice and helpful

Melissa,my service person, was friendly and professional,The crew had my pickup serviced and quickly returned to me.She also offered suggestions as to what would be needed on my next service visit.All in all very satisfied!! Bruce

Customer service is amazing! My husband and I have been to several dealerships looking for a car for my daughter and the friendly staff beats anybody around. Jessica Wagner is wonderful! She goes above and beyond to help her customers get the best deal available! The general manager, Mark, has been very easy to deal with as well! All around a great experience! ⭐️⭐️⭐️⭐️⭐️

Service staff was great. Vehicle finished when promised.

Went in today and had keys made to my 2007 Chrysler Town and Country in about 15 minutes! Fast Quick Service

The best buying experience I?ve had. They were fast,professional, and had good prices on new truck and even on my trade.

Service here is always well done. Mike my service manager is easy to work with and very helpful I rate him a 10.

The only thing that was done was to erase the jeeps computer and extinguish the check engine light. The light came back on within 10 mins of leaving the dealership. I paid $148 for essentially nothing. The people were very nice though. I guess that?s a plus.

The best experience I have had so far at this dealership

We bought a pre-owned Nissan Frontier here today. Great price. Outstanding car buying experience! Austyn was super, very knowledgeable. Rick & Chris were a lot of help, very professional. Everybody was very friendly. Highly recommend!

Austyn Long made this process very enjoyable. I will buy from him again. We didn't have children with us but I didn't see an area to entertain children. I would suggest adding something to your facility to distract the children and not the parents.

Very friendly staff and will work with you to the end

Melissa and Trey were absolute pro?s! I received absolute royal treatment. I?ve never been treated so well, expeditiously and respectfully at a service center of the dealership. They?ve got my business!

Professionalism and coutesy

Austyn is hands down the best! We will make sure to use him for all of our future purchases, and you should too.

intial buy is great . Mrs. cindy helped me . I have taken my car to the dealership 3 times since I got the car about my air condition and it's still blowing out hot air. I have repeatedly told them my air condition not working. it doesnt blow cold air consistently after awhile it will blow warm air. I even let the service advisor come show me make sure I have right buttons pressed and it's still blowing warm air. something is wrong with this car. I will never buy a car from them . and I made sure I told my friend and family not to buy one as well .

They employees worked very well with us and met our expectations. They absolutely did their job informing us of every option available for us. Salesperson, Joseph listened and understood what we wanted and didn?t want through the entire process.

I appreciated the AutoNation staff for their support in purchasing our new vehicle. "Ray" (our salesman), gave us his one on one attention, treating us like family. The loan experts were also warm and friendly to us. I plan to absolutely recommend AutoNation to my co-workers. Thanks AutoNation Family!!!

Was helped by Austin and feel pretty good about the deal I came away with. Traded in my Chevy Colorado towards a Jeep Wrangler unlimited and the process took a little less than 3 hours. Would definitely recommend checking them out.

Made an "appointment". 2 weeks later they get around to looking at it, claimed more damage than was present and refused to fix something they've already been paid to fix once by Chrysler. Won't answer phones or return calls in a timely manner. Avoid at all costs.

I had no leak before getting a oil change but right after they was done with my car i was told i have a oil leak...why wasnt i informed before work was done on my car?fishy fishy

Hats off to Ray Shaw he went the extra mile to help my wife and me in purchasing our Jeep Grand Cherokee thank you Ray

Wonderful experience! Shamarcus was so helpful and made our buying experience so easy! Definitely recommend, and will be purchasing our next vehicle there when needed for sure!

I HIGHLY recommend Autonation when looking for a vehicle. By far the BEST service! They definitely made shopping for my first car easy and unforgettable!

My recent experience at Auto Nation was amazing. My salesman went above and beyond to accommodate me and my needs. Thank you!

I bought a ram 1500 and really like it my sales person was Bertha Cooley she went way and above to find the truck I was looking for. She is ver professional and very nice. Would recommend her to anyone looking for a vehicle and a salesperson that will go out of ther way to find the vehicle your looking for Thanks Bertha.

Very nice salesman Austyn Long. No pressure Made it enjoyable Everyone friendly there

Service rep’s failure to keep me informed and never returned my calls. Also, Service Mgr. did not return my calls twice. Finally I showed up in person to find out our car was ready for pickup but service dept did not diagnose the pinging problem on my car with only 7k miles. Poor communication, poor service. I will not go back.

Stop charging customers for parts and labour and don't do there job

Came in for a oil change and tire rotation. Everything went great and in a timely manner. GREAT JOB!!

If you need a good deal get with Ray Shaw he gave me the best experience I have ever had buying car. If I ever buy another car he'll be the first person I'll call.

Don't bother making an appointment and leaving your vehicle there all day to be fixed. I dropped my truck off 15 minutes early and left it there all day...they never touched it. They asked if i could drop it off and leave it another day. They must not understand that some people have to work and have to plan weeks in advance to be without their vehicle all day. Guess I'll take it across the bay to be fixed. Very disappointing a dealer this big can't even honor an appointment made weeks ago.

Bought a 2019 Grand Cherokee. Jessica is a great salesperson. Can't say much for anyone else. Their documentation fee is too high at $649, and they try to sell $1000 worth of paint and undercarriage protection. If you buy from them, look over every dollar amount. Edit: The service department sucks. They've given me the runaround for about a month now on a warranty issue.

The Service dept. was very accommodating, they were very busy and worked with my schedule for the service I needed. I also appreciated the progress report phone call I received during the repair period.

everybody at AutoNation was jumping through hoops from the minute I walked through the door they made buying both my vehicles one of the easier buying experiences I have ever had.Ray Shaw Randy stock and Chris conrey were all exceedingly helpful during the process at AutoNation Dodge

pleasantly surprised at how quickly we were able to buy our new jeep. Very professional sales staff.

Good Service with a smile

Svc Dept does NOT return calls. I left Voice Messages and no call. Had to GO to the Svc Dept to schedule an appointment. Next day, appointment was at 9 for a simple "5 minute repair" to be done within a few hours. Left VM during day to see if it was ready. NO CALL. Showed up at 4:45 and NO work had been done. Told to come back the next morning and it would be done "ASAP". Yet, 45 minutes later received a call from svc dept. saying they cannot fix Jeep tomorrow as promised! Therefore, I cannot comment on quality of repair!! DO NOT USE THIS SVC DEPT. I have a 10 yr old Toyota and have taken it to Toyota Dealership for years. Excellent Svc. Return calls. Service is done in a timely manner as promised. Treat customers with dignity and respect!!!! Common them on reviews for AutoNation -- DOES NOT RETURN CALLS! and Does not repair in a timely manner! Purchasing the vehicle was a great experience, but, please do not use the svc department. They do not want your business.

I had an appointment for 8:00AM Dec 12, 2018 for what was a minor problem. I heard nothing from the service dept until 10:00AM Dec 14, 2018. No phone call for reason the repair wasn't being done in a timely manner. My vehicle was out of service to me for greater than 48hrs. The repair was for sensor repair that was causing the ASB and AnliSkid light to display on the dashboard

5 stars Since I’ve moved to Mobile 2 years ago I’ve always dealt with this dealership, when it came to repairs for my Chrysler 200 & 2 weeks ago I decided to trade my baby in , & thanks to Ms Bertha . She listened to exactly what I was looking for in a vehicle , down to colors I liked & didn’t like. She was determined to get me in something really nice and she did just that. We crunched numbers & came up with the perfect vehicle for me , a 2018 Jeep Compass. I am beyond excited with my new ride & so glad I chose to do business with Autonation Chrysler Dodge Jeep RAM Mobile.

Robyn was amazing, her customer service and just her attitude and charisma were impeccable, she is really an asset to that company

Baker was very nice and rapport was established the minute I opened my door. He is an asset to your business.

No I would not tell anyone to buy a Dodge Ram , why because of all the recalls and we are now waiting on our truck to be fixed after accident on Thanksgiving . Stirring wheel locked and tires want move , and Dodge had the nerve to tell me they couldn't send anyone to unlock it , and there was a recall on it that was suppose to be fixed . Have so many recalls and one part has taken over a year and still is not here . Maybe next year they said, because we have so many out there . Tow truck driver said in all his years , he had never seen tires and stirring lock up like that . Could have killed me . SO NO I WOULD NOT TELL ANYONE TO BUY ONE. OH ! AND OUR TRUCK WAS SUPPOSED TO BE TRUCK OF THE YEAR

Robert McConnell was Amazing! He saved a sale! I would definitely recommend anyone looking at Auto Nation to ask for him personally.

Troy Yost was awesome! He got my Jeep in and out efficiently and was very knowledgeable. The entire staff was very friendly and welcoming.

Happy with my service. Friendly staff and comfortable waiting area.

Awesome I arrived on a Saturday around 2:15 they were still able to fit me in even though they were close to closing time. My service advisor Michael Robinson was friendly and knowledgeable!!!!

Do not buy from AutoNation! I almost bought a vehicle that I test drove at night then went back to buy during the day and the salesman “forgot” to tell me that it was completely covered in hail damage on the roof. That was very dishonest. I should’ve known better but I purchased a different vehicle. 7 days after I purchased my vehicle, it started making a bad noise. The service manager Robyn was very rude. They kept my car for 6 days to fix the noise. The vehicle had some slight damage on the front bumper, which I was told before I purchased it that it would most likely be covered because it was a certified preowned vehicle. Now they refuse to fix it. I wish I had never gone to AutoNation!

Do not buy from AutoNation! I almost bought a vehicle that I test drove at night then went back to buy during the day and the salesman “forgot” to tell me that it was completely covered in hail damage on the roof. That was very dishonest. I should’ve known better but I purchased a different vehicle. 7 days after I purchased my vehicle, it started making a bad noise. The service manager Robyn was very rude. They kept my car for 6 days to fix the noise. The vehicle had some slight damage on the front bumper, which I was told before I purchased it that it would most likely be covered because it was a certified preowned vehicle. Now they refuse to fix it. I wish I had never gone to AutoNation!

Great Service Department Team. Everyone was organized and had me in and out very quickly.

Very satisfied by service on my truck. Check in was easy and pick-up was as well. Truck operates great so far

I got my bmw from Bertha Cooley at Autonation. She’s the best and fast. Very professional and had me in out in no time!

They do an awesome job anytime I have an issue

We have had the best experience purchasing our vehicle. Mrs. Bertha always makes sure we have the best buying experience.

Took my vehicle in needing a new transmission, they offered to buy it, had the perfect replacement for me and I walked out with a new used vehicle that I love!!

The service was excellent . finished the same day

Very professional he took care of all problems make customers happy will use in the future

Best car buying experience I have EVER had. I am 69 years old and have experienced many car buying events. This was by far my favorite. The Salesman (Mireo) was very experienced and knowledgeable not to mention pleasant and personable. Management (Mark) was hands on and very involved in the process. I guess thats what sets them apart. I personally feel like I got the best deal on my 2019 Ram 1500 that I could have gotten anywhere. Thanks so much guys and I will always highly recommend Autonation Dodge. When it's time for another truck, I'll be back! 5 STARS!

SELL IT BACK TO MARK DODGE....ABSOLUTELY ,THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED..THEIR A JOKE FOR STARTERS,I HAVE A 2014 DODGE CHALLENGER,AND IT HAD A ALTERNATOR RECALL..WELL THE ALTERNATOR WENT OUT IN IT AND IT RAN HOT,SO I HAD IT TOWED TO AUTO-NATION,AND THEY REPLACED IT AND KEPT IT A WEEK ...SO WHEN I GOT IT BACK THEY HAD REPLACED A BATTERY TERMINAL ($5.00) PART...AND CHARGED ME $152.95 FOR IT .SO I WAS HEADED HOME TO WILMER,AND WHEN IT STARTED HEATING UP IT STARTED RUNNING HOT AGAIN AND MY CAR WAS KNOCKING HARD,LIKE SOMEONE TOOK A HAMMER AND WAS BEATING UP UNDERNEATH IT..SO WE PULLED INTO WALMART AT SEMMES,AND WHEN I LIFTED THE HOOD,I WAS LOOKING AT MY FLUIDS AND LOW N BEHOLD NO WATER,NO COOLANT,I WAS A LIL OVER A QUART LOW ON OIL,THEY DIDNT CHECK NONE OF MY FLUIDS..SO I SAT @ WALMART PARKING LOT FOR 5 HOURS BROKE DOWN BEFORE I COULD GET A TOW TRUCK TO COME BACK N GET IT..THEN THEY CALLED MY BOYFRIEND TWO DAYS LATER AND SAID THEY WOULD LOOK AT IT FOR $1200.00 AND THEN THEYRE NOT SURE WHAT THE PROBLEM IS THEN,,,BASICALLY SAYING IT WAS GONNA COST ME AN ARM N A LEG TO 'POSSIBLY' GET A QUOTE..SO HE SAID HELL NAW..THEN I HAD TO PAY A GARAGE AGAIN $150.00 TO TOW IT HOME...THE PAPER THAT WAS IN MY CAR WITH WHAT THEY HAD NOT DONE STATED POSSIBLE BLOWEN HEAD GASKET..BUT WHEN MY BOYFRIEND GOT HOME FROM OFF THE ROAD..HES A TRUCK DRIVER BY THE WAY,,,HE RAISED THE HOOD AND WITHIN 30 MINUTES SAID IT WAS DUE TO THE COOLING SYSTEM HAVING TO BE BLED...SO MY POINT TO MY EXPERINCE IS..IT TOOK A TRUCK DRIVER 30 MINUTES AND THE SUPPOSED TO BE CERIFIED A-1 MECHANIC THAT GETS PAID $100.00*-150.00/HOUR COULDNT EVEN DO ...THIS IS A RIPOFF DO NOT TAKE YOUR VEHICLE THERE FOR SERVICE OR ANYTHING FOR THAT MATTER...NEVER AGAIN!!!!!!

The worst customer service I have ever had to deal with. I found a jeep for my wife, put a hold on it for her to come up and do the paper work. She put money down and finished all the paperwork, the Jeep was hers. Little did we know they sold it out from under us before it could be delivered. Very disappointed with everything with this business. Even after their mistake we found another Jeep and thought they was going to work with us to compensate for their mistake.... WRONG! When my wife tried to negotiate with them the sales manager laughed in her face. Very rude, disrespectful, and poorly ran. We will never buy anything from them again.

AutoNation Chrysler, Jeep, Dodge and Ram is very professional and always wants the customer to be completely satisfied! I have had a couple of chances to experience their dedication to their customers! I highly recommend them to all my friends and family. Thank you AutoNation!

There has never been a visit where I did not spend more than I was originally quoted. The prices are astronomical.

I went to just look at a car and applied meanwhile got approved with no problem! Staff was wonderful!

We were looking for a SUV since we have a LO and Mr. Larry was super helpful and patient in helping us find our 4Runner.

My Service Adviser, Ken, was very responsive and kept communication open throughout the entire process.

Michael Robinson made sure I was well taken care of from start to finish. Got my new tire in the next day as well as mounted.

Bertha Cooley gave us a great deal on our new Jeep Grand Cherokee. If you’re in the market for a new vehicle with a great price, go see her!

Smiling associates and excellent customer service, which REALLY stood out to me!! I LOVE MY 2017 JEEP COMPASS!!! Thanks Coach Bubba Johnson you made my car buying experience so easy!!!

Professional and attentive. Was able to purchase vehicle in a very expedient process.

Worst customer service ever. Why have a scheduled appointment set if your not even going to look at it and diagnose it on that day. Had my vehicle since Monday and come Thursday you haven't even looked at it yet. Wasn't updated any info on my vehicle until I called Thursday to check on it. Was told they were short staffed and it wasn't looked at yet. I think if that was the case I should of been called and told so. Then the agent was kind of rude at first until he noticed I was actually there in person at another agent's desk because I didn't know his name right off because he thought I was on the phone. And lastly, why don't they do loaners, especially for inconvenience. I would never go back. I didn't feel like a valued customer. I'll go to Chris Meyers across the bay instead.

Great service! Senior Advisor made sure I was well taken care of. With me living out of town and being able to leave my vehicle wit you one afternoon and was able to pick it up the next day, I greatly appreciate the service everyone here provided.

Quick and courteous service, kept in communication with us at all times let us know toll charges and got the vehicle fixed quick.

Upon arrival I was greeted with a very warm and professional reception by Service advisor Robyn Sherman. The dealer kept my car for 3 days and Robyn kept me informed of the progress of the repair each time I called to check on the status. I rate her with high marks on customer service. Brenda Alexander-Gay Chrysler owner since 2006

This is my second vehicle purchased from AutoNation. At this point I would say I have no desire or need to deal with any other dealer. The sales people treat you like family and their service department is unbelievably the best I have ever done business with.

I recently had my '09 Ram in for a manufacturer recall. I dreaded having to bring it in and leave it. My service rep, Michael Robinson, took care of me from the time I dropped my truck off until I picked it up. The repair took several hours and he constantly kept me up on it's progress and even PERSONALLY walked out with me to the parking lot to get my truck. Wow! That kind of service is just not the norm in today's world! Kudos to Michael and to Autonation!

Michael Robinson is certainly in the right job. He was very friendly, courteous, resourceful, and experienced. He kept me informed of the status on my repairs.

Took 6 weeks to get my car in to the dealer for a "Recall Notice". No one greeted me at the door and assisted me right away when there were 4 service associates. Had to wait 1 hour for a shuttle that I ask for at the time of appointment to return to work while car was being worked on. Driver was on his cell phone the entire time and not with work related calls....personal! My service advisor was name Michael but didn't ever meet Michael. He called me to tell me that my car was ready. When I called back at that time Michael explained to me what type of Recall work was done on car. Shuttle picked me up at work to take me to my car at dealership. Once again I entered the service area no one ask to help me. Still never met Michael. Probably in the future I will take my car to Nissan where their service is excellent and they even was my car when serviced. I only brought my car to AutoNation because I didn't think the Recall work could be done anywhere else but the dealership where I purchase the car. Was not a happy customer! Most likely will not return.

They reset my computer before checking out the problem that I had. But then they could not reproduce the problem I brought the car in for. Thankfully, they did not charge me and resetting the computer fixed the problem anyways (so far at least lol)! I am very happy they were able to help me out!

Representative provided very polite professional and timely service! Highly recommended!

Service was outstanding. Michael was extremely helpful.

Had a 7am appt that I had to get a month ago to get warranty work done. We were literally the 2nd car in line and there before they opened at 7am. I called at 11:30 for an update and had to leave a hand written message taken by another service advisor and said he would place it on my service advisors desk. At 2:30 after hearing nothing, I called back. I was informed by my advisor that they had just started on my jeep 10 to 15 minutes ago but it would be finished shortly and he'd give me a call. I heard nothing by 3:15 but figured it had to be close and started that way. Arrived at 4 and had to wait 10 minutes for our advisor to get to his desk. Told him who I was and he said he'd go check on it. While he's checking on it my husband goes to look for the jeep in the service department because it was nowhere to be seen and our advisor was gone for a while. Come to find out after my husband went out and tracked down the advisor who was conversing with a tech that was working on a car and smoking a cigarette, they hadn't even started on our vehicle. They had it for 9 hours and hadn't even touched it. Needless to say we asked for the manager chewed him out after explaining what happened, got our jeep and left. This was after not going to them for years because of previous bad service and stuff being stolen from our previous vehicle. I told myself last time I'd never go back, but I know for sure there's no way in hell I'll ever go back. Not for service or to purchase a vehicle. I have used Chris Myers across the bay and haven't had any problems there. Just a bit of a drive. I don't care how far I have to drive I'll never visit this place again. The sad thing is they sucked as Champion Dodge, Roundtree, and now Autonation. Doesn't do any good to change the name, the results are all the same.

Had a 7am appt that I had to get a month ago to get recall work done. We were literally the 2nd car in line and there before they opened at 7am. I called at 11:30 for an update and had to leave a hand written message taken by another service advisor and said he would place it on my service advisors desk. At 2:30 after hearing nothing, I called back. I was informed by my advisor that they had just started on my jeep 10 to 15 minutes ago but it would be finished shortly and he'd give me a call. I heard nothing by 3:15 but figured it had to be close and started that way. Arrived at 4 and had to wait 10 minutes for our advisor to get to his desk. Told him who I was and he said he'd go check on it. While he's checking on it my husband goes to look for the jeep in the service department because it was nowhere to be seen and our advisor was gone for a while. Come to find out after my husband went out and tracked down the advisor who was conversing with a tech that was working on a car and smoking a cigarette, they hadn't even started on our vehicle. They had it for 9 hours and hadn't even touched it. Needless to say we asked for the manager chewed him out after explaining what happened, got our jeep and left. This was after not going to them for years because of previous bad service and stuff being stolen from our previous vehicle. I told myself last time I'd never go back, but I know for sure there's no way in xxxx I'll ever go back. Not for service or to purchase a vehicle. I have used Chris Myers across the bay and haven't had any problems there. Just a bit of a drive. I don't care how far I have to drive I'll never visit this place again. The sad thing is they sucked as Champion Dodge, Roundtree, and now Autonation. Doesn't do any good to change the name, the results are all the same.

Took my car in for a recall on my dodge charger passenger airbag. I had to make the appointment for over a month in advance. I took my car in on the appointment day when they told me to be there but we’re too busy to complete the service on that day. One service tech told me he just checked on it and they were finishing up however, another tech came to me about five minutes later and said I would have to bring the car back because they could not get to it. I had to bring the car back the next work day for them to complete the repair, A repair that only took about 20 minutes. The service techs lied to me the entire time I was there. After I’d been there for about an hour on the second appointment, I noticed my car was not in the work bay. I went and asked why it wasn’t in the service tech came back about 10 minutes later and said that it was. I knew they had just put it in. Even on the service ticket, I arrived at 7:30 and left at 9:30 but the work ticket shows I got there at nine and they completed the service by 930. In summary, I would not let these people check my oil level in my car if I had the choice. I do not trust them.

Shamarcus and Jessica were great. Jessica took the time to show me all the features of a Grand Cherokee even though I decided to buy a Wrangler. Shamarcus was very patient as my wife and I decided what color Wrangler to get.

The whole experience was great i only had to wait a short. Period of time thank you

Great and friendly service would highly recommend !!!

My vehicle was brought in by a body shop after an accident to get my left outside mirror repair. They kept my vehicle for one week. Never repair mirror and sent it back with the door panel still off.

This was a very good experience and my sales person Mr. Tony was very professional and helpful in helping me chose the car I did

EXCELLENT - BEST SERVICE I HAVE EVER HAD - WILL RECOMMEND FRIENDS AND FAMILY - RON REID AND ALICE THE TECHNICIAN WERE FANTASTIC.

Last month service for oil change and tire rotation, told them my right passenger tire was leaking. They said they would check it. I picked up my car thinking its fixed, the next morning low tire again! I was so pissed I took it to pep boys to fix. This time other car, asked for windshield wiper blades to be changed, they charged install fee but didn’t change the blades. I have lost my trust at Autonation!!

A+!! Had a great experience with autonation. Bertha was a pleasure to deal with. I will be returning for my next vehicle. Thank you Bertha I appreciate everything.

On the whole it was a good experience. I think the price fair. My only remark is about the two add ons one for inside repairs and one for outside repairs. They each cost $500 for a total of $1000 total. I did not want it but somehow I ended up getting it. I feel they should have respected my desire not to purchase these.

I've always brought my car here. Love the atmosphere here.

This dealership sold an extended warranty to me. When I needed them they refused to honor their word. Very deceitful business practice. Be very careful when dealing with them

Didn't get a loaner car at first for a warranty repair (None Available). After they were not able to fix the problem on the first day, I was able to get a loaner car. Even though it took two trips to the dealer, I am completely satisfied with the service. Ron did a great job. Being a new model year, I think the technicians did a great job.

This place is a joke never ever buy a car from here!!! The service department are complete rip-offs my service rep (Ron) was a complete xxx the only thing he kept telling me was that my motor was falling apart nothing else and they charged me 150 dollars for just that they told me that the 150 dollars was for 1 hour of labor!!!! Damnnnn this place is a real joke I see why they changed the name 3 times in 5 years I wil never buy another car from this place joe Bullard Cadillac has a wayyytt better service department and treat you with the up most respect this place might want to go take a few classes from them

Unexpected wait time for recall repairs. only one shuttle driver . no loaner vehicles

Great service in a timely manner, phone calls to let us know how things are going.

Was pleased to find several salespersons waiting to fight over a sale. The salesperson was very informative, helped us find just the right vehicle.

Very pleasant. Everyone was very friendly and worked hard to expedite the process.

I had an appt for a recall on my 2013 Ram at 10 am June 12. I got my truck in the afternoon before and left it. It did not get repaired on the 12th. It was mid-afternoon on the 13th before it was finished and that was after several calls that went unanswered leaving me to wonder just when I would get it back.

After speaking with a sales lady there I went to look at two vehicles and have my trade in valued. I sent in info and pictures over the phone and was assured that my trade in would be valued at the payoff amount, which is actually less than the overall bluebook value. They didn't have the truck I wanted in stock but offered to change seats to leather If I would purchase a different truck. I asked the price of changing out the seats and they said, "they would handle it!" So we go in to look at numbers and get my actual trade value, first they offered me $2000 less for my car than we discussed over the phone and brought a finance guy over to try to confuse me on how the payoff would work. He tried everything he could to make me believe that I wasn't actually going to pay the difference on my car between what was owed and what they wanted to give me for it. He kept saying that the dealership would write a check for my payoff and tried to leave out that they were adding the difference to my new loan. So we look at the itemized loan sheet and it shows $650 processing fee, no one knew what it was for, just that everyone has to pay it. On top of all of that I see $1500 to change seats so I reminded them that they said they would handle changing the seats out just to sell the truck, their answer was that when they said they would handle changing the seats, what they really meant was, "we can do that work?" What? Really? LIES, TWISTED WORDS and DECEPTION! Stay away from this place!

Horrible experience. Untrustworthy. I don’t think that they know what the’re doing. Needs to hire a complete different staff. Costing their customers money

Every one was very kind. Thank you Tammy for following up to assure my satisfaction in dealing with Auto Nation

Not a bad experience. A little bit of a hassle to get things fixed on the car without them trying to make us fix them ourself. When you buy a car even a used car you want the dealership to make sure everything works like it should. They did fix everything but it would have been nice for them to gladly make it right. Overall it turned out great. I love my car

Excellent customer service! Clean facility. Friendly and helpful staff!

If you want a real fair deal go talk to, nobody else but, Mr. Larry. He’s actually there to help and listen to your wants and needs. He’ll make sure you get the absolute best deal possible. Thank you for everything Mr. Larry.

If you want a real fair deal go talk to, nobody else but, Mr. Larry. He’s actually there to help and listen to your wants and needs. He’ll make sure you get the absolute best deal possible. Thank you for everything Mr. Larry.

Everyone was extremely nice and very helpful. I knew what I wanted and I felt that they respected that and didn’t try to push me into something else.

Buying experience was great! But service after the sale was a complete failure. Took an hour just to drop off my car to be detailed because of a cloudy spot in the paint and no one would help me. 3 different salesman and the service department just kept saying that I had to wait on my original sales person had to handle it. No one would just take my car and have him call me when he got in. Made me wait an hour just to hand off my car.

I had a GREAT time selecting my new vehicle. My salesperson, Jessica Wagner felt like an old friend from the get go. Love this place!

Actually I had been in the market for several months looking for a used vehicle. To be honest I had set a limit on what I would spend and based on all the research I had been doing there was no new automobiles that was within that amount. I had shopped the web for months and just happened by this particular dealership on a Friday while going to a benefit. I had no intentions of looking at new vehicles due to prices. The person who met me was Mr. Tony Bellah. As always I was upfront with him on my intentions , what I was looking for and my budget I had set. I explained to him that I would not exceed this and I did not want the hassle of any back and forth on pricing. Mr. Bellah listened and proceeded to inform me of the possible savings on certain new vehicles and was very specific on the particular ones available that may very well work right into my budget. After a few minutes with Mr. Bellah I asked him to go to work on pricing for two particular trucks. I had to leave the dealership and go to our benefit. While gone Mr. Bella kept in touch. I stopped back by the same evening where I did finally work a deal that was satisfactory to myself. The thing that I was impressed with in regards to Mr. Bellah was his available information and willingness to inform me of the possible savings on new automobiles. I know the dealership is in the business of making a profit. Some dealerships are even in the business to make the most possible off each vehicle even if it means holding back available discounts if the customer does not inquire of them. I can also tell you the customer likes to save as much as possible when buying. So the selling point for me was the salesman to be upfront with possible rebates and the willingness of the dealership to discount the sticker price considerably. I look forward to finding out if the service department is as helpful,upfront and accommodating as the sales department. Regards James

Went and looked for a 2500 found what I wanted. Was able to get it at the price I wanted.

THIS WAS A EXCELLENT BUY WOULD BUY AGAIN FROM AUTONATION OF MOBILE AL.

Our experience buying our vehicles was top notch. Ms. Bertha was the best, she helped us choose exactly what we were looking for. We couldn’t be anymore please.

Cindy set an appointment for me, checked out the vehicle I originally wanted, found it had a bad carfax, and found me a slightly newer truck for 2000 less than I was originally planning to spend.

While on vacation from Arkansas in the Mobile,AL area our Nitro started making unusual noises and we limped into AutoNation. Michael Robinson in the service department immediately started taking care of us. We were set up for diagnostics. A rental car was arranged, lodging recommended and we made to feel like part of the family. It was determined an engine replacement would be required. We returned home while Mike kept us informed on the progress of the repairs. In short, Mike and the rest of the AutoNation crew did an excellent job of getting us back on the road. Thanks again to Michael Robinson and your Service Department.

Exceptional Custkef Service and they listened to me!!!

Service was great,and Troy went above and beyond to get me back going from the recall repair as fast as he could. Thanks Troy, and you have my vote for employee of the year!

The service center is very polite and professional

As a previous employee and friend I highly recommend Bertha Cooley for anyone looking to buy new or used vehicles. She is very helpful and goes above and beyond.

Best experience ever. My salesman was Bertha and she was very helpful and informative. I bought a Cherokee from her and love it! I highly recommend this dealership to everyone and please please please use Bertha!

The absolute best buying experience I have every had. Excellent sale , finance and customer service team. They work very hard to earn your business. I received numerous follow up calls from Randy -sales person to check to see if I had any questions. I will buy again from Automation Mobile again in future.

Just wanted to say thank you to Bertha Cooley for making my visit at the AutoNation Dodge dealership a great experience. She is one of the best sales people I have ever run into. She took care of me from the start to the finish.

Service was excellent, and did not take much time at all.

Anthony Bellah at AutoNation Jeep Dodge Chrysler is awesome! His personality was very charismatic, and he was very knowledgeable about each vehicle we were interested in. I love � my brand new 2018 Jeep. He made buying a new car a breeze. We were only there for 3 hours which is record timing for us. Thanks so much! We would recommend him to everyone we know.

Mack, Bertha, Lee, and Chris made my experience the best I've ever had at a dealership. Would definitely recommend.

Great job by AutoNation!! Found a car I wanted at their Orlando, FL dealer on the Thursday before Easter. They appraised my car that day, we agreed on a price and they had the car shipped to their Mobile dealer and delivered it to me on Easter Sunday. Everyone was easy to work with and made the buying experience painless. Great car, great dealership. I will use them in the future if they have the car I am looking for.

Great and fast services. Very professional and dependable. I highly recommend

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they ?will? call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930Am now ? no response from dealer and my kid is on her way to pick Jeep up Wondering what is happening there? Sum up ? Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part ? over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard ? just not given the tools nor obvious man power to handle job duties. ? Again, Absolutely no accountability from management apparently - Lesson learned on our part

I took my jeep to them to have them check a problem that my mechanic said it had of draining the battery. My mechanic said it was the box that held all the fuses. So once my husband final got the service consultant to understand what we were asking about and wanted check we dropped it off on fri morning. did not hear back til tues. technically. The service manager would call but not leave a message. After finally speaking to the service manager, he said they could not find any problem and that they had left the cables on the battery, drove, let it sit over the weekend but it cranked right up. SO, we went and picked it up. A different service manager went to retrieve my Jeep. It cranked, he went and added air in my tires. But when he brought it around he asked what we had brought it in for. I told him. My check engine light was still on. And my 4 wheel drive service light was on. They neither checked and cleared those or even asked if we wanted those checked. This was NOT a great service. We will be going across the bay to a different Jeep dealer to have these things corrected.

They were very helpful, John was very good, got me a great deal

Was in and out with the car I wanted quick and easy

This was my first visit to AutoNation to have my truck serviced. The service was professional. The staff was friendly, the facility was organized, and very clean. I will definitely be back.

Repaired quickly as promised. Professional and courteous service

Never will I purchase or even step foot on the lot of Auto Nation Chrysler Dodge Jeep Ram of Mobile Al and here’s why. Today I had and scheduled appointment with Mac (Car Salesman) to view, test drive and purchase a Chevrolet Tahoe. So of course I’m there at the scheduled time. We drove around test drove the vehicle of course I fell in love with the car and at this point I want to purchase the vehicle. We pulled back to the car lot sat in the car talking about the deal and different options. Mac exited the vehicle went inside the building for whatever reason came back out and another car salesman was a few steps behind him with a copy of someone else’s drivers license. So Mac and I are having a conversation as we walking around making our last look at the vehicle before going inside to seal the deal and I asked was the other car salesman waiting on this vehicle and Mac stated yes he was waiting to show the same vehicle to another customer who (just arrived) which was fine had I not purchased the vehicle. Long story short the car salesman that was waiting to show the vehicle comes back outside and said I have a cash deal I’ve sold this car. At this time the 2 men come out and started walking around looking at the vehicle. So Mac asks how when I was there first, he/we had the vehicle, the people never test drove nor was able to even see the vehicle other than when my family and myself were seated inside. The other car salesman said it’s a cash deal I’ve sold it already. So we go inside anyways because we actually thought he was lying and we knew that couldn’t be right. So we go inside to start paperwork Low and behold the Sales Manager came over and said the car was sold to a cash customer. He went right along and argued with us to say that the other customers were there first. We were like we watched them pull up and walk in. Smh. So what happened was the other car salesman went inside when he knew we were going to purchase and started paperwork on a cash deal before showing the car. He beat Mac to the punch. Everyone knows a cash deals will walk any day. I felt like someone had just stole from me. I was Heart broken that someone would be so conniving for a cash sale. At that moment Auto Nation of Mobile Al lost 2 customers and I will make sure no one in my family goes there ever. Smh then the Sales Manager had the nerve to say just find them another one Mac don’t argue with me as if he was so certain they were there before me. At that moment I didn’t want another car from them and I began to tell the Manager that he choose cash money over finance and of course he didn’t want to admit that. I understand the competition in sales but the sales man literally lied his way into getting the sale, stole from someone else and Auto Nation upheld him. I wished I had both the other Salesman and Manager name. I will not stop until I speak with someone in higher authority. Not stopping until I get answers Never again Discrimination Cash vs finance We had the keys in our hands Mac I appreciated your hospitality you didn’t deserve that.

I received quality customer service during my visit. The Adviser (Mr. Ron Reed) made sure he understood what was happening with my vehicle to determine the best way to service my vehicle. He informed me my vehicle was still under warranty and it was due for a 30,000 mile Service. He personally replaced the battery in my key. The dealership had to keep my vehicle over the weekend to run more tests. Mr. Reed was able to secure a loaner vehicle until I was able to receive my vehicle. All the employees are courteous and try their best to make sure the customers are satisfied.

Brought in for warranty work, perform their task and sent me on my way. Problem returned the next day, have to go back.

John our salesperson went over and above to help us get the right price and vehicle for our daughter. First class service.

John our salesperson was first class. From the initial contact via internet thru the buying process the dealership was fantastic. Superb service!

I purchased a car from Autonation and the service was excellent. Bertha handled all of my needs and made my car purchase super easy and hassle-free. Definitely recommend Autonation for your car buying needs.

In March of 2016, we purchased two RAM Promaster VANS. One of the Vans has been in the shop (their shop) since December 19th, 2017 and we do have a clue when we MIGHT get it back. Meanwhile, we had pre-paid 12 Oil changes for that VAN - so I called because it is time to get a oil change on the 2nd VAN and requested they allow us to use one of the PRE-PAID Oil Changes - and they said NO! That is what I call CUSTOMER SERVICE! Ask me if I recommend this company or dealership?

In March of 2015, we purchased two RAM Promaster VANS. One of the Vans has been in the shop (their shop) since December 19th, 2017 and we do have a clue when we MIGHT get it back. Meanwhile, we had pre-paid 12 Oil changes for that VAN - so I called because it is time to get a oil change on the 2nd VAN and requested they allow us to use one of the PRE-PAID Oil Changes - and they said NO! That is what I call CUSTOMER SERVICE! Ask me if I recommend this company or dealership?

Fast and efficient service. Great customer service!

Unfortunately I bought a lemon last year. Car does not work and keeps shutting down in the middle of traffic with my kids in the car. Thankfully we haven't had an accident. It's in the shop for the 3 time this month and had to fuss to get a replacement car. I would never ever buy or get my car fixed here again. Just terrible everything. I would give it a zero but that's not an option.

Great Service! The service manager Wes Rogers made sure everything we mentioned was looked at and fixed in a timely manner. It's nice when you can drop off your vehicle and know that it will be done right.

They will get it done for you and they fixed my truck quickly

Over the years I’ve bought a lot of vehicles this was by far one of the best sales experiences I’ve had. Didn’t have argue over price and go back and forth playing games. Offered a fair price up front well below sticker price and even gave me a fair price on my trade in. Salesman didn’t feed me a bunch of lies or try to pressure me into anything. Nice size inventory selection also.