Professional and attentive. Was able to purchase vehicle in a very expedient process.

Worst customer service ever. Why have a scheduled appointment set if your not even going to look at it and diagnose it on that day. Had my vehicle since Monday and come Thursday you haven't even looked at it yet. Wasn't updated any info on my vehicle until I called Thursday to check on it. Was told they were short staffed and it wasn't looked at yet. I think if that was the case I should of been called and told so. Then the agent was kind of rude at first until he noticed I was actually there in person at another agent's desk because I didn't know his name right off because he thought I was on the phone. And lastly, why don't they do loaners, especially for inconvenience. I would never go back. I didn't feel like a valued customer. I'll go to Chris Meyers across the bay instead.

We have a team that really cares.

Great service! Senior Advisor made sure I was well taken care of. With me living out of town and being able to leave my vehicle wit you one afternoon and was able to pick it up the next day, I greatly appreciate the service everyone here provided.

Quick and courteous service, kept in communication with us at all times let us know toll charges and got the vehicle fixed quick.

Upon arrival I was greeted with a very warm and professional reception by Service advisor Robyn Sherman. The dealer kept my car for 3 days and Robyn kept me informed of the progress of the repair each time I called to check on the status. I rate her with high marks on customer service. Brenda Alexander-Gay Chrysler owner since 2006

This is my second vehicle purchased from AutoNation. At this point I would say I have no desire or need to deal with any other dealer. The sales people treat you like family and their service department is unbelievably the best I have ever done business with.

I recently had my '09 Ram in for a manufacturer recall. I dreaded having to bring it in and leave it. My service rep, Michael Robinson, took care of me from the time I dropped my truck off until I picked it up. The repair took several hours and he constantly kept me up on it's progress and even PERSONALLY walked out with me to the parking lot to get my truck. Wow! That kind of service is just not the norm in today's world! Kudos to Michael and to Autonation!

Michael Robinson is certainly in the right job. He was very friendly, courteous, resourceful, and experienced. He kept me informed of the status on my repairs.

Took 6 weeks to get my car in to the dealer for a "Recall Notice". No one greeted me at the door and assisted me right away when there were 4 service associates. Had to wait 1 hour for a shuttle that I ask for at the time of appointment to return to work while car was being worked on. Driver was on his cell phone the entire time and not with work related calls....personal! My service advisor was name Michael but didn't ever meet Michael. He called me to tell me that my car was ready. When I called back at that time Michael explained to me what type of Recall work was done on car. Shuttle picked me up at work to take me to my car at dealership. Once again I entered the service area no one ask to help me. Still never met Michael. Probably in the future I will take my car to Nissan where their service is excellent and they even was my car when serviced. I only brought my car to AutoNation because I didn't think the Recall work could be done anywhere else but the dealership where I purchase the car. Was not a happy customer! Most likely will not return.

They reset my computer before checking out the problem that I had. But then they could not reproduce the problem I brought the car in for. Thankfully, they did not charge me and resetting the computer fixed the problem anyways (so far at least lol)! I am very happy they were able to help me out!

Representative provided very polite professional and timely service! Highly recommended!

Service was outstanding. Michael was extremely helpful.

Had a 7am appt that I had to get a month ago to get recall work done. We were literally the 2nd car in line and there before they opened at 7am. I called at 11:30 for an update and had to leave a hand written message taken by another service advisor and said he would place it on my service advisors desk. At 2:30 after hearing nothing, I called back. I was informed by my advisor that they had just started on my jeep 10 to 15 minutes ago but it would be finished shortly and he'd give me a call. I heard nothing by 3:15 but figured it had to be close and started that way. Arrived at 4 and had to wait 10 minutes for our advisor to get to his desk. Told him who I was and he said he'd go check on it. While he's checking on it my husband goes to look for the jeep in the service department because it was nowhere to be seen and our advisor was gone for a while. Come to find out after my husband went out and tracked down the advisor who was conversing with a tech that was working on a car and smoking a cigarette, they hadn't even started on our vehicle. They had it for 9 hours and hadn't even touched it. Needless to say we asked for the manager chewed him out after explaining what happened, got our jeep and left. This was after not going to them for years because of previous bad service and stuff being stolen from our previous vehicle. I told myself last time I'd never go back, but I know for sure there's no way in xxxx I'll ever go back. Not for service or to purchase a vehicle. I have used Chris Myers across the bay and haven't had any problems there. Just a bit of a drive. I don't care how far I have to drive I'll never visit this place again. The sad thing is they sucked as Champion Dodge, Roundtree, and now Autonation. Doesn't do any good to change the name, the results are all the same.

Had a 7am appt that I had to get a month ago to get warranty work done. We were literally the 2nd car in line and there before they opened at 7am. I called at 11:30 for an update and had to leave a hand written message taken by another service advisor and said he would place it on my service advisors desk. At 2:30 after hearing nothing, I called back. I was informed by my advisor that they had just started on my jeep 10 to 15 minutes ago but it would be finished shortly and he'd give me a call. I heard nothing by 3:15 but figured it had to be close and started that way. Arrived at 4 and had to wait 10 minutes for our advisor to get to his desk. Told him who I was and he said he'd go check on it. While he's checking on it my husband goes to look for the jeep in the service department because it was nowhere to be seen and our advisor was gone for a while. Come to find out after my husband went out and tracked down the advisor who was conversing with a tech that was working on a car and smoking a cigarette, they hadn't even started on our vehicle. They had it for 9 hours and hadn't even touched it. Needless to say we asked for the manager chewed him out after explaining what happened, got our jeep and left. This was after not going to them for years because of previous bad service and stuff being stolen from our previous vehicle. I told myself last time I'd never go back, but I know for sure there's no way in hell I'll ever go back. Not for service or to purchase a vehicle. I have used Chris Myers across the bay and haven't had any problems there. Just a bit of a drive. I don't care how far I have to drive I'll never visit this place again. The sad thing is they sucked as Champion Dodge, Roundtree, and now Autonation. Doesn't do any good to change the name, the results are all the same.

had a nice experience here my salesman Mr.John Crittenden was on point with the presentation the car was pursuing for my wife! she loves the Chrysler 300 I got her Ty john I be sure to tell more of my longshoreman out how you do business :)

I would like to thank Mr.John Crittenden for going over and above the call of a car salesman. He worked overtime to get the deal done for us. He even drove to Auburn Alabama to pick up our 2015 dodge ram 2500. John made our truck buying experience amazing. So here's to you Mr. John for a job well done

Took my car in for a recall on my dodge charger passenger airbag. I had to make the appointment for over a month in advance. I took my car in on the appointment day when they told me to be there but we’re too busy to complete the service on that day. One service tech told me he just checked on it and they were finishing up however, another tech came to me about five minutes later and said I would have to bring the car back because they could not get to it. I had to bring the car back the next work day for them to complete the repair, A repair that only took about 20 minutes. The service techs lied to me the entire time I was there. After I’d been there for about an hour on the second appointment, I noticed my car was not in the work bay. I went and asked why it wasn’t in the service tech came back about 10 minutes later and said that it was. I knew they had just put it in. Even on the service ticket, I arrived at 7:30 and left at 9:30 but the work ticket shows I got there at nine and they completed the service by 930. In summary, I would not let these people check my oil level in my car if I had the choice. I do not trust them.

Shamarcus and Jessica were great. Jessica took the time to show me all the features of a Grand Cherokee even though I decided to buy a Wrangler. Shamarcus was very patient as my wife and I decided what color Wrangler to get.

Kudos for the wonderful service I have been receiving since 2004 from AutoNation. I will not go anywhere else for my car purchases or service. Each time I step foot in their doors I receive nothing short of excellent service. There is always a smiling face ready to help you in anyway they can especially from sales consultant Bertha Cooley. I have been working with her since 2014 and she have sold me 3 cars. Bertha is the nicest, and most kindest sales consultant there. Bertha have became family to me, as well as many of the staff at AutoNation. If you want great honest service AutoNation is the place to go.

The whole experience was great i only had to wait a short. Period of time thank you

Great and friendly service would highly recommend !!!

My vehicle was brought in by a body shop after an accident to get my left outside mirror repair. They kept my vehicle for one week. Never repair mirror and sent it back with the door panel still off.

This was a very good experience and my sales person Mr. Tony was very professional and helpful in helping me chose the car I did

EXCELLENT - BEST SERVICE I HAVE EVER HAD - WILL RECOMMEND FRIENDS AND FAMILY - RON REID AND ALICE THE TECHNICIAN WERE FANTASTIC.

Last month service for oil change and tire rotation, told them my right passenger tire was leaking. They said they would check it. I picked up my car thinking its fixed, the next morning low tire again! I was so pissed I took it to pep boys to fix. This time other car, asked for windshield wiper blades to be changed, they charged install fee but didn’t change the blades. I have lost my trust at Autonation!!

A+!! Had a great experience with autonation. Bertha was a pleasure to deal with. I will be returning for my next vehicle. Thank you Bertha I appreciate everything.

On the whole it was a good experience. I think the price fair. My only remark is about the two add ons one for inside repairs and one for outside repairs. They each cost $500 for a total of $1000 total. I did not want it but somehow I ended up getting it. I feel they should have respected my desire not to purchase these.

I've always brought my car here. Love the atmosphere here.

Didn't get a loaner car at first for a warranty repair (None Available). After they were not able to fix the problem on the first day, I was able to get a loaner car. Even though it took two trips to the dealer, I am completely satisfied with the service. Ron did a great job. Being a new model year, I think the technicians did a great job.

This dealership sold an extended warranty to me. When I needed them they refused to honor their word. Very deceitful business practice. Be very careful when dealing with them

This place is a joke never ever buy a car from here!!! The service department are complete rip-offs my service rep (Ron) was a complete xxx the only thing he kept telling me was that my motor was falling apart nothing else and they charged me 150 dollars for just that they told me that the 150 dollars was for 1 hour of labor!!!! Damnnnn this place is a real joke I see why they changed the name 3 times in 5 years I wil never buy another car from this place joe Bullard Cadillac has a wayyytt better service department and treat you with the up most respect this place might want to go take a few classes from them

Unexpected wait time for recall repairs. only one shuttle driver . no loaner vehicles

Great service in a timely manner, phone calls to let us know how things are going.

Was pleased to find several salespersons waiting to fight over a sale. The salesperson was very informative, helped us find just the right vehicle.

Very pleasant. Everyone was very friendly and worked hard to expedite the process.

I had an appt for a recall on my 2013 Ram at 10 am June 12. I got my truck in the afternoon before and left it. It did not get repaired on the 12th. It was mid-afternoon on the 13th before it was finished and that was after several calls that went unanswered leaving me to wonder just when I would get it back.

After speaking with a sales lady there I went to look at two vehicles and have my trade in valued. I sent in info and pictures over the phone and was assured that my trade in would be valued at the payoff amount, which is actually less than the overall bluebook value. They didn't have the truck I wanted in stock but offered to change seats to leather If I would purchase a different truck. I asked the price of changing out the seats and they said, "they would handle it!" So we go in to look at numbers and get my actual trade value, first they offered me $2000 less for my car than we discussed over the phone and brought a finance guy over to try to confuse me on how the payoff would work. He tried everything he could to make me believe that I wasn't actually going to pay the difference on my car between what was owed and what they wanted to give me for it. He kept saying that the dealership would write a check for my payoff and tried to leave out that they were adding the difference to my new loan. So we look at the itemized loan sheet and it shows $650 processing fee, no one knew what it was for, just that everyone has to pay it. On top of all of that I see $1500 to change seats so I reminded them that they said they would handle changing the seats out just to sell the truck, their answer was that when they said they would handle changing the seats, what they really meant was, "we can do that work?" What? Really? LIES, TWISTED WORDS and DECEPTION! Stay away from this place!

Wonderful experience! My salesman was Tony Bellah and he was very helpful and informative. I love that the prices are on the vehicles already. I’m sure we’ll be back for future purchases!

Horrible experience. Untrustworthy. I don’t think that they know what the’re doing. Needs to hire a complete different staff. Costing their customers money

Every one was very kind. Thank you Tammy for following up to assure my satisfaction in dealing with Auto Nation

Not a bad experience. A little bit of a hassle to get things fixed on the car without them trying to make us fix them ourself. When you buy a car even a used car you want the dealership to make sure everything works like it should. They did fix everything but it would have been nice for them to gladly make it right. Overall it turned out great. I love my car

Excellent customer service! Clean facility. Friendly and helpful staff!

If you want a real fair deal go talk to, nobody else but, Mr. Larry. He’s actually there to help and listen to your wants and needs. He’ll make sure you get the absolute best deal possible. Thank you for everything Mr. Larry.

If you want a real fair deal go talk to, nobody else but, Mr. Larry. He’s actually there to help and listen to your wants and needs. He’ll make sure you get the absolute best deal possible. Thank you for everything Mr. Larry.

Everyone was extremely nice and very helpful. I knew what I wanted and I felt that they respected that and didn’t try to push me into something else.

Buying experience was great! But service after the sale was a complete failure. Took an hour just to drop off my car to be detailed because of a cloudy spot in the paint and no one would help me. 3 different salesman and the service department just kept saying that I had to wait on my original sales person had to handle it. No one would just take my car and have him call me when he got in. Made me wait an hour just to hand off my car.

I had a GREAT time selecting my new vehicle. My salesperson, Jessica Wagner felt like an old friend from the get go. Love this place!

Actually I had been in the market for several months looking for a used vehicle. To be honest I had set a limit on what I would spend and based on all the research I had been doing there was no new automobiles that was within that amount. I had shopped the web for months and just happened by this particular dealership on a Friday while going to a benefit. I had no intentions of looking at new vehicles due to prices. The person who met me was Mr. Tony Bellah. As always I was upfront with him on my intentions , what I was looking for and my budget I had set. I explained to him that I would not exceed this and I did not want the hassle of any back and forth on pricing. Mr. Bellah listened and proceeded to inform me of the possible savings on certain new vehicles and was very specific on the particular ones available that may very well work right into my budget. After a few minutes with Mr. Bellah I asked him to go to work on pricing for two particular trucks. I had to leave the dealership and go to our benefit. While gone Mr. Bella kept in touch. I stopped back by the same evening where I did finally work a deal that was satisfactory to myself. The thing that I was impressed with in regards to Mr. Bellah was his available information and willingness to inform me of the possible savings on new automobiles. I know the dealership is in the business of making a profit. Some dealerships are even in the business to make the most possible off each vehicle even if it means holding back available discounts if the customer does not inquire of them. I can also tell you the customer likes to save as much as possible when buying. So the selling point for me was the salesman to be upfront with possible rebates and the willingness of the dealership to discount the sticker price considerably. I look forward to finding out if the service department is as helpful,upfront and accommodating as the sales department. Regards James

Went and looked for a 2500 found what I wanted. Was able to get it at the price I wanted.

THIS WAS A EXCELLENT BUY WOULD BUY AGAIN FROM AUTONATION OF MOBILE AL.

Our experience buying our vehicles was top notch. Ms. Bertha was the best, she helped us choose exactly what we were looking for. We couldn’t be anymore please.

Cindy set an appointment for me, checked out the vehicle I originally wanted, found it had a bad carfax, and found me a slightly newer truck for 2000 less than I was originally planning to spend.

While on vacation from Arkansas in the Mobile,AL area our Nitro started making unusual noises and we limped into AutoNation. Michael Robinson in the service department immediately started taking care of us. We were set up for diagnostics. A rental car was arranged, lodging recommended and we made to feel like part of the family. It was determined an engine replacement would be required. We returned home while Mike kept us informed on the progress of the repairs. In short, Mike and the rest of the AutoNation crew did an excellent job of getting us back on the road. Thanks again to Michael Robinson and your Service Department.

Exceptional Custkef Service and they listened to me!!!

Service was great,and Troy went above and beyond to get me back going from the recall repair as fast as he could. Thanks Troy, and you have my vote for employee of the year!

I absolutely wanna give thanks to Michel and John for their help with my new vehicle purchase! You guys are awesome! I love my new Chrysler!

The service center is very polite and professional

As a previous employee and friend I highly recommend Bertha Cooley for anyone looking to buy new or used vehicles. She is very helpful and goes above and beyond.

Best experience ever. My salesman was Bertha and she was very helpful and informative. I bought a Cherokee from her and love it! I highly recommend this dealership to everyone and please please please use Bertha!

The absolute best buying experience I have every had. Excellent sale , finance and customer service team. They work very hard to earn your business. I received numerous follow up calls from Randy -sales person to check to see if I had any questions. I will buy again from Automation Mobile again in future.

Just wanted to say thank you to Bertha Cooley for making my visit at the AutoNation Dodge dealership a great experience. She is one of the best sales people I have ever run into. She took care of me from the start to the finish.

Service was excellent, and did not take much time at all.

I just want to give a big thank you to Mack Finch and AutoNation for giving us the BEST truck buying experience! Mack took the time to find us exactly what we were looking for and everything was explained to our satisfaction. We didn't feel pressured. We got a great deal. It was like buying a vehicle from an old friend. I have never had such a pleasant experience at a dealership. We are super happy with our new truck! Thanks so much!

Anthony Bellah at AutoNation Jeep Dodge Chrysler is awesome! His personality was very charismatic, and he was very knowledgeable about each vehicle we were interested in. I love � my brand new 2018 Jeep. He made buying a new car a breeze. We were only there for 3 hours which is record timing for us. Thanks so much! We would recommend him to everyone we know.

Mack, Bertha, Lee, and Chris made my experience the best I've ever had at a dealership. Would definitely recommend.

Great job by AutoNation!! Found a car I wanted at their Orlando, FL dealer on the Thursday before Easter. They appraised my car that day, we agreed on a price and they had the car shipped to their Mobile dealer and delivered it to me on Easter Sunday. Everyone was easy to work with and made the buying experience painless. Great car, great dealership. I will use them in the future if they have the car I am looking for.

Mack and Randy were great to work with. They made everything fast and easy. Mack had everything ready when I arrived. I highly recommend Auto Nation.

Great and fast services. Very professional and dependable. I highly recommend

I hate there service department. I make an appointment for 8:00 for an oil change. When i arrive they tell me they won’t get to the car until 10:00.

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930Am now – no response from dealer and my kid is on her way to pick Jeep up Wondering what is happening there? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently - Lesson learned on our part

I took my jeep to them to have them check a problem that my mechanic said it had of draining the battery. My mechanic said it was the box that held all the fuses. So once my husband final got the service consultant to understand what we were asking about and wanted check we dropped it off on fri morning. did not hear back til tues. technically. The service manager would call but not leave a message. After finally speaking to the service manager, he said they could not find any problem and that they had left the cables on the battery, drove, let it sit over the weekend but it cranked right up. SO, we went and picked it up. A different service manager went to retrieve my Jeep. It cranked, he went and added air in my tires. But when he brought it around he asked what we had brought it in for. I told him. My check engine light was still on. And my 4 wheel drive service light was on. They neither checked and cleared those or even asked if we wanted those checked. This was NOT a great service. We will be going across the bay to a different Jeep dealer to have these things corrected.

Have always had a great experience here! We have bought the last two vehicles there. Always always helpful, not pushy and get payments where they need to be! Colin and Shamarus are the greatest! Even if I’m a stubborn customer! ���. We absolutely love our Ram and Cherokee. The finance team is great too! Looking out for the customer for sure! Not an all day experience - in and out with a smile on your face! �

They were very helpful, John was very good, got me a great deal

The staff went above and beyond. They made sure my visit was pleasant. Mr. Lee Thomas made my search pleasant. My choices are clear...Thank You Again...

Was in and out with the car I wanted quick and easy

This was my first visit to AutoNation to have my truck serviced. The service was professional. The staff was friendly, the facility was organized, and very clean. I will definitely be back.

Repaired quickly as promised. Professional and courteous service

Never will I purchase or even step foot on the lot of Auto Nation Chrysler Dodge Jeep Ram of Mobile Al and here’s why. Today I had and scheduled appointment with Mac (Car Salesman) to view, test drive and purchase a Chevrolet Tahoe. So of course I’m there at the scheduled time. We drove around test drove the vehicle of course I fell in love with the car and at this point I want to purchase the vehicle. We pulled back to the car lot sat in the car talking about the deal and different options. Mac exited the vehicle went inside the building for whatever reason came back out and another car salesman was a few steps behind him with a copy of someone else’s drivers license. So Mac and I are having a conversation as we walking around making our last look at the vehicle before going inside to seal the deal and I asked was the other car salesman waiting on this vehicle and Mac stated yes he was waiting to show the same vehicle to another customer who (just arrived) which was fine had I not purchased the vehicle. Long story short the car salesman that was waiting to show the vehicle comes back outside and said I have a cash deal I’ve sold this car. At this time the 2 men come out and started walking around looking at the vehicle. So Mac asks how when I was there first, he/we had the vehicle, the people never test drove nor was able to even see the vehicle other than when my family and myself were seated inside. The other car salesman said it’s a cash deal I’ve sold it already. So we go inside anyways because we actually thought he was lying and we knew that couldn’t be right. So we go inside to start paperwork Low and behold the Sales Manager came over and said the car was sold to a cash customer. He went right along and argued with us to say that the other customers were there first. We were like we watched them pull up and walk in. Smh. So what happened was the other car salesman went inside when he knew we were going to purchase and started paperwork on a cash deal before showing the car. He beat Mac to the punch. Everyone knows a cash deals will walk any day. I felt like someone had just stole from me. I was Heart broken that someone would be so conniving for a cash sale. At that moment Auto Nation of Mobile Al lost 2 customers and I will make sure no one in my family goes there ever. Smh then the Sales Manager had the nerve to say just find them another one Mac don’t argue with me as if he was so certain they were there before me. At that moment I didn’t want another car from them and I began to tell the Manager that he choose cash money over finance and of course he didn’t want to admit that. I understand the competition in sales but the sales man literally lied his way into getting the sale, stole from someone else and Auto Nation upheld him. I wished I had both the other Salesman and Manager name. I will not stop until I speak with someone in higher authority. Not stopping until I get answers Never again Discrimination Cash vs finance We had the keys in our hands Mac I appreciated your hospitality you didn’t deserve that.

I received quality customer service during my visit. The Adviser (Mr. Ron Reed) made sure he understood what was happening with my vehicle to determine the best way to service my vehicle. He informed me my vehicle was still under warranty and it was due for a 30,000 mile Service. He personally replaced the battery in my key. The dealership had to keep my vehicle over the weekend to run more tests. Mr. Reed was able to secure a loaner vehicle until I was able to receive my vehicle. All the employees are courteous and try their best to make sure the customers are satisfied.

Brought in for warranty work, perform their task and sent me on my way. Problem returned the next day, have to go back.

John our salesperson went over and above to help us get the right price and vehicle for our daughter. First class service.

John our salesperson was first class. From the initial contact via internet thru the buying process the dealership was fantastic. Superb service!

I purchased a car from Autonation and the service was excellent. Bertha handled all of my needs and made my car purchase super easy and hassle-free. Definitely recommend Autonation for your car buying needs.

My husband and I purchased a Jeep Renegade here back in January of this year...Mack Finch’s customer service was excellent and we were highly pleased with the care he provided. We had a great experience and would absolutely recommend this dealership!

In March of 2016, we purchased two RAM Promaster VANS. One of the Vans has been in the shop (their shop) since December 19th, 2017 and we do have a clue when we MIGHT get it back. Meanwhile, we had pre-paid 12 Oil changes for that VAN - so I called because it is time to get a oil change on the 2nd VAN and requested they allow us to use one of the PRE-PAID Oil Changes - and they said NO! That is what I call CUSTOMER SERVICE! Ask me if I recommend this company or dealership?

In March of 2015, we purchased two RAM Promaster VANS. One of the Vans has been in the shop (their shop) since December 19th, 2017 and we do have a clue when we MIGHT get it back. Meanwhile, we had pre-paid 12 Oil changes for that VAN - so I called because it is time to get a oil change on the 2nd VAN and requested they allow us to use one of the PRE-PAID Oil Changes - and they said NO! That is what I call CUSTOMER SERVICE! Ask me if I recommend this company or dealership?

Fast and efficient service. Great customer service!

Unfortunately I bought a lemon last year. Car does not work and keeps shutting down in the middle of traffic with my kids in the car. Thankfully we haven't had an accident. It's in the shop for the 3 time this month and had to fuss to get a replacement car. I would never ever buy or get my car fixed here again. Just terrible everything. I would give it a zero but that's not an option.

Great Service! The service manager Wes Rogers made sure everything we mentioned was looked at and fixed in a timely manner. It's nice when you can drop off your vehicle and know that it will be done right.

They will get it done for you and they fixed my truck quickly

Over the years I’ve bought a lot of vehicles this was by far one of the best sales experiences I’ve had. Didn’t have argue over price and go back and forth playing games. Offered a fair price up front well below sticker price and even gave me a fair price on my trade in. Salesman didn’t feed me a bunch of lies or try to pressure me into anything. Nice size inventory selection also.

The service was excellent, I have learned more about my vehicle then the dealership in Ky. Everything was explained to me that made perfect sense.

Big shoutout to Reno Sims (and my tech!) for all your help in getting back me back on the road. Thank you for making sure my car was safe to drive the remainder of my trip across the country!

It was easy to complete. The staff was friendly and the salesman knowledgeable.

I tow a camper,was trying to get my trailer lights fixed. The running lights do not work. They told me the truck has no issues. Still have the issue and it's with in the truck. Have tried different vehicles with the camper no problems, have plugged into different campers same problem, no running lights. They did not fix my problem.

Very friendly and helpful. Worked hard to make a deal.

One of the things about automobile shopping reminds me of going to the Dentist. It always seems to be a painful experience. However this time, I had done a extensive amount of research, and contacting from various websites to find the vehicle I was shopping for. The only company that bothered to contact me and follow up, was Auto Nation. From the time I identified the vehicle I wanted to see and test drive, until the moment I signed the final documents, was painless. Thank you Sales representative Sandra Rich, and Auto Nation.

I wanna shoot a big shout out to the staff at automation dodge these guys were appsalutty amazing I really want to thank Robert McConnell he was amazing guy he was on top of making sure I found everything I needed in a car and I know what I was buying he told me what I needed to know inside and out about the car to make sure it was what u wanted. I really appreciate when someone takes the time to show you that they care about the customer and make sure they are spending their money on something that we will be happy with and not just trying to make a sale to look good. Robert was real easy to get along with and made it easy to sit and talk and not feel like he was trying to sale me a car. When it time for an upgrade or need anything done in the future he will be the one I want to deal with. Thank you Robert McConnell for the great experience

They have amazing customer service!!! We were greeted at the door by the manager (Lee). They offered us refreshments! And tried everything they possibly could to get a car. Unfortunately I wasn't able to get it, but they gave us perfect resources! The manager came and checked up on us, and made us feel at home. James was very polite & made conversation real with us. I would definitely recommend them!!!

Husband just bought a 2015 Jeep Cherokee and Mikail was great �

I would like to thank Sandra our salesperson for her outstanding service also she was so helpful in the process and the finance department as well in helping my daughter Brittney get a car and Lee was very funny. Sandra also entertained my granddaughter Ziah for us as well. Thank You Merry Christmas and Happy New Year.

Good ............................................................................................................

The service was great. Mikhail went above and beyond for me.

My husband just went and purchased a 2017 Dodge Challenger and Mack Finch was his agent he was very nice respectful hassle free would recommend him to family and friends wish every car dealership had agents like him

I just recently purchased my Toyota Camry from you all and I can honestly say it was a smooth and easy process. From the time I walked in I felt welcome and at the end of the day I felt happy with my decision. I recommend purchasing from this dealer.

Never do business with the service department here! I have called 7 times on my vehicle and no one answered the phone. Then when I finally talked with someone they told that a $30 thermostat was going to cost $350! That's price gouging for sure! Don't buy here nor due business.

Bertha is AMAZING. And Autonation Jeep Mobile was hassle free negotiating. I would recommend them and Bertha to anyone!

They were awesome and working out an awesome deal with us on a brand new truck. If you buy a vehicle here go to Mack, he was wonderful, friendly, and awesome. He made sure we got the truck we wanted for the best price.

Beautiful facility and fast and friendly staff. Austin took great care of us and made sure we had everything we needed during our time spent there. Very helpful!

We called about a vehicle that was online and requested they send us a quote for the best they can do before we drove 2 hours to come see it. We get the email and decide to go buy the vehicle. We get there and are told the price they quoted us was an error and they could not sell us the vehicle for the price we received. They couldn’t even get close to the price that they told us! Next, they told us we were liars because the dealer who sent us the email claimed he called us and told us the email he sent was an incorrect price. However, we have no phone call at all from the dealer exceptc for the first time we spoke to him. We showed this to the manager and he told us he was siding with his employer. We pulled our phone records and there is no call from the dealer after he sent us the email! That is bad customer service to call your customers liars and to not even try to get the vehicle closer to the price we were quoted knowing we drove 2 hours to buy the vehicle! TERRIBLE! Not to mention, they already ran our credit after we told them what the dealer quoted us!

Purchased a new Hellcat this past weekend on a Sunday. The Manager met us at the door and took great care of us from start to finish. We were in and out with our new car very quickly.

Bought my Jeep Grand Cherokee from here in 2015 and was treated like a child - the salesman kept trying to get me to look at a cheaper car to save time because he thought I wouldn't get cleared for the car I wanted - he wanted a guaranteed sell. Well lucky for him he had them run the paperwork anyway and he got the commission on my Overland. Fast forward 2 years later and I'm having said jeep serviced. The service guy, Ryan, calls to tell me my battery is dead and needs replacement. And because of the type of battery it would be $350 PLUS labor. So I said no thank you. He smarted off and said something like -well it's up to you whether you want your car to start; you can have your mom come in and I can talk to her.... My mom was with me helping with my child because the service to have my oil changed and check engine light checked (false alarm apparently) took 6 HOURS! I have since had the battery tested 2 times at different auto places only the find out... get this... the battery is PERFECT. A few things about me - I am not a kid, I worked for Chrysler at the headquarters in Detroit as an Engineer. I know a Jeep Grand Cherokee better than any salesman or service guy there probably. This place tried to exploit the fact that I was a young woman and wouldn't know what they were saying. I will NEVER buy from here again. I will however always buy from FCA. I love my Jeep.

If your in need of a truck go see Johnny , he is fair no BS and will get you out with a new truck in record breaking time. 5 star treatment

Great people in service , nice and freindly . Quality workmanship and decent prices

Had warranty service and was very pleased. Repairs finished in a timely manner.

- Minus zero.....That's how bad the service department is. It's been the same way every time I've taken my jeep in. I don't know why we make appointments there because it's ALWAYS over a 2 hours wait. I WILL NEVER buy another vehicle from AUTO NATION !!!! Over 2 hours today just for a oil change and tire rotation....I was told that it would take ABOUT an hour. I guess their clocks don't work!

Consistently poor customer service since Autonation came in.

Had a Recall on airbag sensor and with the inspection they tried to get me to do 5 other services that was just done less than 7 thousand miles before. Asked t o speak with the manager wasn't available and still haven't received a call yet and has been 5 days. Will NEVER go back there..

I Really enjoy being my vehicle to Auto Nation. Mr. Ron is a Wonderful person to help me will my service.

I brought my Jeep Grand Cherokee to autonation for the first time this week. I purchased the vehicle while living in Huntsville, AL prior to moving back to Mobile. I was overwhelmed at the courtesy and professionalism of the staff. Kudos to Troy Yost for just exceptional assistance and customer service from beginning to end. I will be back and I will approach them first when buying my next vehicle. I highly recommend this service department.

Went in this morning for a factory recall on my airbags. This was my first time here and I was greeted immediately and taken care of all by lunch time just like he said. They even inspected my car for me and let me know what needed care. Fast professional service from the service department. No complaints here will definitely be back.

Michelle in the service department was exceptionally helpful. I was just there to have another key made, but she made it a quick & painless experience.

My husband and I were passing through Mobile when we noticed a rattling noise in our Dodge Grand Caravan. We were greeted by Micheal Robinson. He listened to our concerns and immediately began checking for the problem. He explained what he thought the problem was. The car was taken to the shop. In about two hours our car was fixed and we were on our way. The charge was very reasonable. As it turned out Micheal is from Nashville, our hometown. Thanks for great service.

Awesome customer service. Yolonda Riggs is the go to woman to get you the right transportation at a price you are comfortable with. She does not rest until the deal is a done deal. Jeff in finance makes it easy for you. I've referred several people to purchase a vehicle through Mrs. Riggs. All deals went through.

Yolanda Riggs Blakey, comes highly recommended as an honest caring sales person. She is known for putting her customers in an affordable car that fits their budget Ms. Blakey I love how you communicated with me . A Job well done!

My family and I have purchased several vehicles from Auto Nation. Each time, we were assisted by Mrs. Yolanda. Not only were we thrilled with being able to purchase a vehicle but getting the vehicle we “wanted” meant a great value to my family. I highly recommend Mrs. Blakey and Auto Nation for all your future automotive purchasing needs!

I purchased my vehicle from Yolanda Riggs she worked hard and I was able to buy the car I wanted ...❤️❤️❤️

I bought my first car from Yolanda Riggs at AutoNation. She was an amazing salesperson. She help me find the car of my dreams. She can help you find your dream car to So just go to AutoNation and ask for Yolanda Riggs and get the best deal in Mobile. Thanks Mrs. Yolanda Riggs for your Professional Service.

I had a experience when I purchased my vehicle with Yolanda Riggs she worked hard till end to find the car I wanted she showed excellent customer service.

I purchased my car from Yolanda Riggs, she's wonderful and has excellent customer service skills. I would advise everyone to speak with her about any future car purchases

I had a wonderful experience talking with Yolanda Riggs Blakey she is a great salesperson. I really had a wonderful exteith Auto Nation

If you want great customer service and care plus a fantastic deal, go see Yolanda Riggs Blakey at AutoNation! She is AWESOME!

I had the best car buying experience at autonation. Yolonda Riggs is the best there. I will be returning to her for my next purchase.

Yolanda Riggs-Blakely is one of the best car sales rep that my husband and I have ever dealt with. When you go to autonation Dodge please ask for her because she's honest,friendly, and she makes the deal happen every time.So anyone looking for great customer service please ask for her..

Yolanda Riggs Blakey is a very nice and professional salesperson. So if you’re looking for a nice reliable car at a great price go and check her out.

Thanks to ms.Yolanda Riggs on great customer service thank you for doing all you can to get me in the right car that fits me you are the real MVP

Went in yesterday for a oil change on my vehicle. Yolanda Riggs who I had purchased 2 other vehicles with her assistance. She asked if I wanted to get a good deal on the vehicle that she knew I really wanted. Jokingly I said ok. Yolanda worked very quickly and professionaly to get me the vehicle with a note lower than the one that was traded. Great job Yolanda. My wife and I are very excited about our new 2017 Dodge Ram Lamarie Longhorn. We will see you soon for the purchase you and my wife discussed.

I always have a wonderful experience at Automation. No matter the problem Ms.Yolanda is always eager to help , she is the epitome of customer device and good taste!

Yolanda Riggs is a very professional salesperson so if your looking to purchase a car go to Auto Nation

Auto Nation is a wonderful dealership from the sales department especially Yolanda Riggs Blakey to the service department. I am pleased with my experience

I’ve purchased 2 cars from Auto Nation Dodge Sales Rep (Yolonda Blakey)and each time the service was pleasant, efficient,and overall outstanding...from being greeted upon entering,to smiling faces asking and showing interest to help.It was a pleasure doing business with Auto Nation Dodge!!!

AUTONATION HAS THE BEST SALES STAFF AND MANAGERS. IVE PURCHASED SEVERAL VEHICLES from Yolanda Riggs. She goes the extra mile to make sure I'm completely satisfied with my purchase. Jeff Gogal is also great! He makes financing easy and stress free. If you're in need of transportation ask for Yolanda Riggs at Autonation Dodge Mobile.

Yolanda Riggs is pretty awesome! She goes above and beyond for her customers!

Yolonda is one of the best sales person I ever met.. Very professional. And I love my new car

I ALWAYS LEAVE AUTO NATION A HAPPY CUSTOMER THANKS TO Yolanda Riggs Blakey

bertha is an awesome salesperson. very thorough with me, patient, understood everything. very neat courteous. I would highly recommend her to anyone. 10+ stars all the way!!!

Bertha Cooley is the most helpful car sales associate we have ever met. She new her inventory! She showed us several models and we test drove some. She listened carefully to our comments and was able to find us a perfect fit. We strongly recommend her to help you find the right car.

Jessica Wagner was very helpful. She went above and beyond to find the right car and deal for my family. I would recommend her to anyone!!

just got a great.. great deal with mrs. bertha cooley , just love, love her I bought a car from her 5 years ago ,had to come back she's the best .. go see her

Service department did an excellent job! Fast, friendly, and clean.

Jessica was a great sales person. She went above and beyond to find the right car for our family and the best deal. I would recommend her to anyone!!

I was turn around around by my local dealer with my 2014 Jeep Cherokee so I went online to Autonation Jeep Chrysler Dodge in Mobile and a guy name Santwan Wiley gave me a call the next day and talk to me about my car and ask me what kind of car i wanted and what budget I wanted to stay in. I was hesitant at first but I just gave him a try. Well I ended up in a brand new 2017 Jeep Compass. I just want to thank Santwan for being patient with me and being understanding. I also enjoyed Brian in finance him and my dad had a lot in common. Thanks Again Santwan I really appreciate u.

Yolonda Riggs is the best sales rep! She's honest and she works hard for me Everytime...I've bought my las two cars from her and I'm completely satisfied!

Yolonda Riggs is the best! I really love this place and this my second vehicle that I've bought from Dodge!

My service was done in a timely manner and I was very pleased.

When it come down to the actual representative the ladies are Great especially Melissa. But the service part SUCKS! Basically nothing is wrong with your car while its under warranty. But the minute the Warranty is up all hell breaks lose. I have a 2016 Chrysler 200 that was purchased brand new. Here I am 1 year later constant service visits and most of all no COLD AIR!

I was very please with the service I received and it was performed in a timely manner.

I came in multiple times trying to purchase a car but was rejected by numerous sales associates that wouldnt work with me. I went online and submitted a inquiry on a certain car and Santwan quickly responded. He listended to me and we made an appointment. I came in and he took time with me and made sure I was satisfied. I have never met a genuine car salesman like Santwan Wiley. He isnt your typical car salesman. He is honest and he does eveyrhing he can to ensure that you leave happy. Thank you Santwan and I recommend EVERYONE to go to Autonation CDJR and allow him to hook you up!

I purchased a vehicle a couple of days ago from Bertha Cooley and the experience was nothing but amazing!! I had a great experience overall with this dealership. I look forward to doing more business in the future!!

I had a great experience working with Bertha on my new vehicle purchase. She made me feel very comfortable with purchasing a vehicle a few days ago. I would refer anyone to her for a vehicle purchase. She made the experience a great one!

Was promised a deal. Asked them to write it up and send it to me. They then called back and said they could not honor it. Do not believe anything they tell you!

My husband went in this morning to try to talk about our "new" Pacifica . We have had this new car since August 20. They evidently took items out of this car to put in another car they were selling and didn't order new items for our car. Neither were we told that our car did not have everything it was suppose to have. No earphones nor remote for the video. No vacuum. No jack. This morning ALL the salesmen were in a meeting and there was NO. ONE he available to talk to him for 30 minutes, so he left. We are paying for the things that are not in our car. Not happy with our service there! Out of all the sells personal, there should have been "1" to talk to customers. What if we had wanted to buy a car this morning? No sell.

The entire staff was very courteous and are to be commended.

Love the people at AutoNation they get me taking care of

I had a great experience at auto nation the staff was very friendly and made me extremely comfortable while I was purchasing my vehicle. Big Shouts To Mrs. Yolanda!!!

Austyn Long did a great job guiding me thru my selection!

It was great. They serviced my vehicle and also washed it and had it ready for pickup when I arrived.

great sales woman was helpful,jeff the financial wizard was also great,

Melissa Gwathney is the best service advisor. I will go to her for all my needs

The AutoNation sales staff were wonderful! Bertha Cooley went above & beyond to make my new truck buying experience a pleasant one. I will definitely contact Bertha when I am in the market for another vehicle.

I took my vehicle in for service at 08:30am, no one called me for anytime of follow up I called at 5pm for the status of my vehicle they closed & do not open back until Monday. I work 12hrs shift 7-7 meaning I'm out of my ONLY vehicle 4 days, because I start work before they open & they're closed when I get off. Very Poor Customer Service and I'm still not sure if my vehicle will be repaired whenever it is returned to me on Wednesday.

Just went in for an oil change. Was told it would be 3 hours with the complimentary car was. Said no thanks to the car wash and got my truck back in just over an hour. Service writer was at my door before I could get out of the truck. They have treated me good every time I have been it for service.

Excellent customer interaction and communication from associate

My overall buying experience here has been a true testament of my faith and patience. Tesha Seaman went above and beyond to make sure my wants and needs came 1st. After getting denied earlier this year, her encouraging words gave me that push to grind harder and not to give up. And I now own the same exact vehicle I got denied for 4 months later. Thanks Autonation for the easy, fun, and exciting experience and a huge thank you to Tesha Seaman for everything you've done.

I called Ryan Friday evening after sitting 3 hours at chuck Stevens dodge Chrysler etc dealership, and he called me back within 10 minutes to let me know how much payments would be a month without driving over there. So I set up an appointment that same evening and my fiancé wanted to look at a different vehicle instead of the one we discussed on the phone. I believe I spent maybe 3 hours in the dealership and got the vehicle my fiancé wanted for a price within our price range.. I will definitely be in contact with Ryan for our next vehicle purchase! Great guy does what you want him to and is there for the customer!

I purchased an 2017 Jeep Renegade Latitude and I actually had a great sales woman Jessica Wagner. She made me very comfortable as more of a friend then a customer so I appreciate that very much. Mrs. Wagner answered her cell at all time and talked with me even before being at work to hear me out of my needs. It was a long process but Im pleased with my purchase and I thank autonation for 2nd purchase from them!!!

I purchased an 2017 Jeep Renegade Latitude and I actually had a great sales woman Jessica Wagner. She made me very comfortable as more of a friend then a customer so I appreciate that very much. Mrs. Wagner answered her cell at all time and talked with me even before being at work to hear me out of my needs. It was a long process but Im pleased with my purchase and I thank autonation for 2nd purchase from them!!!

Came up there interested in a Jeep Wrangler and was greeted by Ryan very nicely! He told me more about jeeps than I knew and helped me find the right one! All in all great service and will recommend.

I purchased an 2017 Jeep Renegade Latitude and I actually had a great sales woman Jessica Wagner. She made me very comfortable as more of a friend then a customer so I appreciate that very much. Mrs. Wagner answered her cell at all time and talked with me even before being at work to hear me out of my needs. It was a long process but Im pleased with my purchase and I thank autonation for 2nd purchase from them!!!

I just went to have my oil changed, they said it would take 40 minutes, it took two hours. I was told that my battery was tested, seemed fine but they charged it anyway. Two days later my car goes dead on the highway, losing power steering. I towed my car to my local mechanic where it turns out the battery was bad. I ended up paying for towing, battery and labor on something that should have been fixed at the Chrysler dealer two days before that when it was noticed.

Whatever you do Don't give these Cretins your Phone number and email. My girlfriend gave hers while test driving a car a week ago. Since then she has been inundated with phone calls, texts and emails. Even after telling the sales person she was no longer in the market she received a call form the sales manager! They just do not understand the word "NO". All I can say is even though I'm a staunch MOPAR freak I will never buy a car from these pesky people

It was ok but it would be nice for them to call you to let you know what is going on with your car

After a bad experience last week (4 hours for an oil change promised in 2 hours, grease all in my car, and the notification light STILL not reset), I have had 6 phone calls and an email back and forth with no resolution of my problem. All I want is money back on the 2 prepaid oil changes I have that I will NOT be back for. Terrible customer service.

Very upset worst costumer service ever!!! All this after I have told everyone how good their service was!! Not anymore!!! After having an appointment to drop off my car and get a loaner I was treated as an ignorant female that didn't have a clue what I was taking about. Car was not available for me but I was told he might could find something from the back but it would be dirty!!! As I stood their with tears in my eyes I was handed my keys back and told I could come back later. I have never been so embarrassed. They have since called me and told me they had a car ready at my convenience but now my day is busy!!! Not to mention this was all in their computer system but he never bothered to turn it on while I was in there. I would have given 0 stars but did not have that option. Husband has been trying to call to talk to a manager but strangely now he can't get anyone to answer. Hmmmm

Customers Services was excellent. The repair was done in a timely manner.

Tony and Michael went above and beyond for us. They searched until they found the exact van I was looking for. So helpful and friendly.

Worse treatment by staff ever. Had to take my 04 Ram pickup in for a factory recall. Arrived before the appointed time and went inside and finally someone said can I help you. Dropped off the keys and was called around 2:30pm to come pick up my truck. I stepped inside and I stood there for five minutes before someone asked if they could help. One guy was helping another customer, another was on the phone and hung up, looked at me and did nothing and another was on the computer and I feel he was looking at something personal and he finally got off to help me. He took me around the cashier and we stood there while she was on her cell phone and finally what my name was and she got up and walked over to a stack of paperwork carrying her phone and first said she didn't have paperwork under my name and finally found it. Never did put down the phone. Then the guy proceeded to tell what all was wrong with my truck after they inspected it under the hood and undercarriage. He listed about seven things and by their prices, you're talking some major money. The big problem here is my truck was in for a recall for a airbag inside the cab. Three of the things listed I had already replaced within the past year. I guess they figure old truck and this is got to be wrong. Trust me I grabbed my keys and got away from there before I blew sky high. I never authorized any inspection of my truck which runs like its new at 130,000 miles. Yeah a fall down piece of junk right? Never again will I ever go back there. Next time I'll go across the bay. Maybe I will get treated better there.

These people are seriously a joke!!! I have been dealing with them for over a month and they just keep giving me the run around I finally gave up and I get a call 2 weeks later saying they have marked down the 2016 and need them gone and can get me in one today that will work with my monthly payments so once again I go up there and spend my entire afternoon to be told the same exact thing as last month !!! They will waste your time!

The total process was super easy.. Joseph, our salesman went above an beyond to get what I wanted at the price I needed! He was great!

Got there when they opened on a Friday and was out by 8:30. Had oil change and tire rotation. Have had all service done there since I bought my truck there.

Dealt straight up and Professionally !!! just like they should!!

Don't stand behind their warranty. Sold a used car needing engine mounts, rotors and serpentine belt/ tortion bar replaced. THEN asked for diagnostic fee when went to pick up car! RIP offs! Manager didn't return calls. Poor customer service!

I have a 2016 ram dually. Just moving to town I bought a run around car. 2003 Monte Carlo. I took the pickup in for its first oil change since I've own the pickup. I was looking for a place to have all my service work completed, so I took the car in for a mobile one oil change and rotate. While they had the tires off I asked to have the sway bar links checked. I used to be a service manager for General Motors, and these cars are know for the sway bars end links breaking. After an hour a was told the car was about done, and I should take it to GM or somewhere else to look at the end links. The receipt states pennzoil was put in the car. Horrible service, and don't expect a call back from the general manager to resolve any problems. This is not the place I am looking to do business with, especially being new to the city.

My family was on vacation in Dauphin Island. We were loading some things to leave for home on Saturday, My father-in-law started his van, but was unsuccessful. The guys tried to get under the van, but was unable to. We called AutoNational and spoke to Troy. He stated they were booked until Monday or Tuesday. We had rented a house for the week and had to be out by tomorrow morning. We explained the situation to Troy and he said bring it in and he would try and squeeze us in that it might be that evening. Much to our surprise, we arrived by tow truck at 12:00 and we were walking out of their facility by 2:45. That's service. Troy, we appreciated everything you did for us and came to our rescue. We recommend Auto National to anyone who lives in Mobile AL. Thanks again to you and all your staff.

Lied to me my face then lied to the manager in front of me and tried to discredit me. So done with the liars of this place never again.

Fast and efficient. Good price. Cherokee is just what my daughter wanted.

It took three hours to get an oil change. I was there before at least three other people and they all revived service before me. After the three hour wait I could not receive the courtesy wash due to closing time.

While on vacation I needed an oil change for my 2017 Jeep Compass...well all went well till the end when I was told my car would be right out to me...well no one could find it...now I know why...whoever parked it a ways a way must have scratched it in the passenger rear door...not happy.!

Had the airbag recall done at Autonation, on my '06 Ram, 7am apt, was out by 10am . Thanks to all who got me on my way, also they checked her over and found some issues I need to address as soon as possible, no pressure , was given a reasonable estimate to repair the issues , thanks again to all the crew.

Love this car dealership! They will treat you right and give you the best deal on your trade.

Great customer service thanks Santwan Wiley awesome sales person

Was traveling home from Florida to Arkansas yesterday. Our check engine light came on. We called and they got us right in. From the moment I called the staff was friendly and put our minds at ease. Reno kept us updated on the progress and the mechanic was top notch. Very professional. We were back on the road within three hours and made it home safely. Thank you from the bottom of my heart.

I have had my check engine light come on on my 2012 Jeep Wrangler Unlimited several times for cylinder 2 misfire and cylinder head issues for which I have a recall letter. I took Autonation in Mobile and the light, which had been on for a week because it took that long to get an appointment, went off on the way there. They couldn't duplicate the code so they didn't do anything. It's a computer. You mean to tell me it's not stored? That has happened twice. I have had the code checked since then when it had come on at autozone twice and by my brother who works at a dealership (Not Autonation). It comes on again. I take it back to them. This time they can see the code for the and reason that the spark plugs are just dirty, to they cleaned them and sent me on my way even though I told them I received the letter for the recall on that cylinder head. I leave Mobile to drive to North Carolina and guess what, check engine light. Take it to the dealership up here, and guess what, I need the cylinder head replaced. Imagine that. Thanks Autonation for not doing your job. They are more worried about taking my money for the oil change, than doing warranty work for which there is a recall. Poor customer service. I had to leave my Jeep in North Carolina, while I come back to Mobile for work, so that it can get fixed because Autonation Jeep Dodge in Mobile is clearly are not competent. I wouldn't trust the work they did. With the diminished performance because of the misfire, the gas mileage has suffered. I figure about $500 of fuel over the past 10,000 miles. Thanks Autonation for wasting my time and money.

Great service from the dealership. Took my vehicle in and it took a couple visits but they found the issue and corrected it.

I arrived for my 9:30 appointment early, checked in and left the keys with the service rep. At 4:00p.m. they were just putting my truck in the service bay to be worked on. Can you think of a reason I should use AutoNation again ?

MY ORIGINAL REVIEW GOT DELETED, DON'T KNOW WHY, BUT HERE IT IS AGAIN. Michael Robinson is an excellent Service Manager. Prior to 5.30.17 I had discussed the Cruise Control problem with him and his nearby service manager. I would not activate from time to time, but never be a problem when I wanted to repair it. We agreed that it was either the brake switch or a spring (a very expensive spring). 1. Diagnostics not necessary, unable to find problem as it was working 2. My decision and Michael agreed replace the brake switch and spring. 3. I was ready to lay out over $500, but Mike came to me after about an hour and a half and said they figured out that the problem was more than likely the brake switch and he recommended we wait on the spring (wow, I appreciated that!) 4. So lets see. I had signed off on both the brake switch and the spring, but he stopped at the brake switch. You know I would been none the wiser if he had replaced both. I would of gone out the door happy the repair was done, yet I was able to walk out happy and with over $300 still in my pocket and to date there has been no more problem. I have found your service center professional, honest, and with excellent customer service. I'll be back if anything comes up in the future, and if it ends up being the spring also. OH Well Mike tried right. Note: I wonder why I drove from Pensacola all the way to Mobile for this repair? Might have something to do with another place screwing up a transmission so bad, and another place replacing it but not giving me a guarantee that this Cruise control repair could be done if I brought my car in early, yet, what did Michael do. He told me it was about a 3 hour job, and to get there early! I am a very happy customer! Thank you Gary

If I could give negative I would. This was my first time visiting the dealership for a simple oil change that should on take an hour maybe a little more. I was there over 3 hours. I will not be back.

There was an issue with a loaner vehicle, but they took care of it and everything else was good after that.

ESP BAS ABS lights were on; airbag recall. Everything went fine. Brought car in on 5/19/17 and picked up at 9:00 am on 5/20/17. Everything went well.

The best car buying experience I have ever had. The salesman was upfront about everything and so was the finance man.

Smooth transaction. Showed me what happened to my car.

Everything that was told to me was done. No unforeseen expenses. Overall, just a smooth and easy repair job.

My last visit to AutoNation was the best and I have had some that weren't so good when it was Mark Dodge. Mark Dodge was where I purchased my Dodge Ram.

Excellent customer servicing! Clean waiting area! Ron listened to what I wanted done and then made suggestions. Ron kept me informed on how the maintenance progressed and showed me issues that were found. Overall, a great experience at AutoNation CDJR!

Good service. Took toooooooooooooooooooooooo long.

pleasant experience!! I will recommend this place to all my friends

I purchased a 2015 Ram which was Chrysler certified. The sticker on the widow showed all the items that were checked by the service department. Well... The Radio has issues, towing package was not all there and i have taken the truck in twice and still nothing is resolved. This is by far the worse i have been treated by a dealership. My family and friends will go elsewhere and so should you!

I took my Jeep in after the check engine light (and one other) came on. They told me it would be $450 just to diagnose the problem. Ripping people off is clearly their favorite pastime. I'll be taking my business elsewhere from now on.

I was very pleased with the service I received and I will return again.

Great, no hassle, comfortable experience. Took a while to get the paperwork process although it did not feel like this was the normal operations of the day to day. Having that immediate 250mile/5-day no hassle return policy is a great security blanket! Allows you to have the car looked at by your own personal mechanic thoroughly giving even more piece of mind!

On Thursday February 23rd I dropped off a Jeep Grand Cherokee because it wouldn’t idle correctly and I was told a tech would run my “codes” and I would receive an estimate the next day. 6 days and many phone calls on my behalf later I was finally informed of my repair estimate. We discussed several options including a trade in or buy back. A sales rep called later that evening and informed me he would have “Keith call me in the morning”, I still have not heard from Keith. I told AutoNation to proceed with the repairs and was told I would be updated the next day with an ETA. 8 days and several messages asking for an update later, I was finally told that over $2,300 worth of repairs had no affect on the idle issue and more repairs were recommended. After speaking with a manager AutoNation graciously included a $135 part at no extra charge which finally fixed the original problem. On March 16th, 22 days after dropping it off, I paid for the repairs, and then took it to another mechanic who informed me AutoNation Jeep failed to put back a piece on the engine they removed. I had to go back and retrieve the missing piece from AutoNation Jeep the next day. Also, before the reputation management company responds with a message giving me the phone number for the General Manager, don’t bother, I called and never could reach them.

Loved our Sales Rep Yolanda Riggs!!! She kept in touch with us thru the whole process, and she bent over backwards to help us get in the car that I really wanted.

This team provided me with great service. I was very satisfy with the service provided.

I had to wait a little while but I expect that. I would rather them get it right and not rush through.

had some issues i tboight should not have existed with such low mileage and they made it right. highly recommended

Great buying experience. They were very fair on my trade in and gave me a great price on a new Ram 2500.

Great car buying experience. They were very fair on my trade and gave me a great price on a new Ram 2500.

I seriously wish that I had taken the time to do a little research on AutoNation before buying two vehicles from them. The red flags kept popping up but I had an end of the year timeline that I was dealing with so I just ignored them...never again. My titles are both incorrect in two ways which is a major issue for a business.... but I am just a guy that "has already paid" and SO what we screwed up his titles ...just keep ignoring his calls and spewing BS when he shows up here...he will just go away. Cant seem to get any proof/documentation for the warranties that I purchased for the vehicles. When questioned..."I don't know...will come in the mail" In other words GO AWAY. We are in week 7 now and nothing. As I have told all of them....I don't go away.

Went shopping for a vehicle, no customer service. I had to go inside to wait until someone even noticed and then they really just wanted to sell me anything, as if to get me out of the showroom. The people who assisted me was a trainee/trainer team. When it looked like I didn't want to purchase a vehicle, the trainer left the rookie with me to flop and loose the sell.

I will never ever look at a Chrysler Dodge Or Jeep. And i will surely not recommend anyone purchase any of their vehicles. I took my 300 in for a tune up the mechanic came ot said he broke off a sparkplug , but he was able to clean it out, after leaving my engine light started to coming on, i took it back they wantex yo tell me that was not the problem. That was in August, now here in February they tell me i have cylinder (1) not working i paid 200.00 to have it put on the machine. To find out cylinder (1) not working, but they say they need 420.00 to tell me why. Well they know why the sparkplug that was broken off still have particles in there. This is a rip off. This should have been taken care of after my frist complaint, even after he admitted to breaking the sparkplug off, but because I'm an old Lady, it never happen , now everyone is passing the buck, so sad to be tacken advantage of this way. Not happy at all. I will get the car fixed because I'm on fixed income, but chrysler will never get another chance to rip me off again. So I'm searching for a good mechanic shop.

I needed repairs on my cruiser, and I didn't want to take it just anywhere, and the best shop to be at with your PT cruiser is AutoNation ,they know what's wrong and will have you back on the road in no time, really good service there.

Everything went smooth and the service was fantastic

I was very happy with the service at AutoNation. Ryan in the service department was very courteous and helpful. I rate him a 10 in customer service and friendliness. When I went to pick up my Jeep the staff were all super nice. I walked in and out in less than 10 mins.

Awesome team! Just bought the fourth car from them ask for Troy Yost. Mohammed Alkhateeb

Great place to buy and have vehicles serviced. Great people!!

My visit for service was quick & painless. Just they way I prefer. Ron was excellent and knowledgeable. He cared about my service to my vehicle as well as my time and satisfaction. I will continue to service my car with Autonation Chrysler Dodge Jeep Ram Mobile.

Someone was there to get me started without any weights and I was 10 minutes late myself I still did not have any problems with my appointments.

My wife and I purchased a 2017 Charger from AutoNation. Thomas Finch (Mack) was our Salesman, he was very knowledgeable about the cars on their lot. He showed us a couple different models and once we picked one out he made the buying process fairly quick and easy. Was purchase through him again. We're very satisfied!

Reno is the best

This was my first service appointment on my vehicle. Everyone with whom I had contact was extremely professional and friendly. It was a very pleasurable experience. I highly recommend AutoNation!

Paul Miskov was excellent. Got a great deal, no pressure, great price, all around great experience. Would definitely recommend him and the dealership to everyone.

Hopefully the Jeep will run fine now. We shall see.

Have had nothing but killer service here and their collision center is top notch. I love my truck and so do they.

I had awesome service, it was done in a timely manner, friendly professional personnel.

Ron Reed was very helpful and extremely professional. He answered every question that I had and was very patient with me. They made sure the rental company picked me up in a timely manner, so I could go on with my day while they serviced my vehicle. What a great group of people!

Superior Service from beginning to End!

A GREAT ONELOVE MY JEEP....

I felt taken care of and was back on the road quickly.

Came in to have an warning light checked, the service department checked it out and found it had to do with loose gas cap, which I had checked myself, but service department cleared the code and haven't had a problem since.

Awesome!!! I loved the way I was treated and my car was taken care of very well I will continue getting my car serviced with auto nation

I made an appt. to have our 2008 Jeep Wrangler serviced. My service advisor was Michael Robinson, who met me at my vehicle when I arrived. Michael kept me informed as service was performed. I knew what was being done and what my approx. costs would be. Thank You Michael.

The sales woman I worked with to buy my car was fantastic!

I have used some of the other Jeep dealerships in the surrounding areas closer to Where I live. I used Auto Nation because I was pressed for time. I was greeted immediately at the door and the staff made sure I was so comfortable during my wait. They also asked if they could wash my car and did not charge me for that. I was very happy with the service team and will certainly be back.

Nice folks

I took my 2014 jeep grand cherokee (not within warranty milage) into service for the check engine light being on. I was happy that they squeezed me in with it being about an hr till closing even though diagnostic fee was $134 which I thought was a little high. The advisor came back to let me know it was a cylinder 2 misfire (p0302) and that they would need me to leave it to fully evaluate the exact problem. He said they would need it a minimum of 4 hours at $116/hr. I was unable to leave it and he said that they would waive the diagnostic fee if I brought it back. I wasn't thrilled with the price quotes so I checked with the service dept. of the dealer I purchased the vehicle from. After explaining the code he mentioned that they had been having a few of my models come in for the cylinder head. Asked how much, to which he answered, there is an extended warranty for that and it would be NO COST. If that wasn't the problem their diagnostic fee was $95 and actual repair would have been less. I'm disappointed that a much larger dealership and service dept. failed or ignored to tell me that possibility rather tell me they needed my car at a cost of almost $500 just to locate the exact problem. I rated three stars for the fact they worked me in and also waived the diagnostic fee, however; I could not take it to them after they failed to inform me of an extended warranty for the cylinders and possible no cost to fix. Thankfully I didn't spend almost $500 by knowing to get multiple quotes.

Thank you so much for the awesome service Austin! ~Carol

Friendly and very helpful , cacustomer . Very understanding

The salesmen are good put the parts and service dept are the worst. They have sold me the wrong color paint and then after I came back and told them it was wrong they told me that the touch up paint I wanted doesn't come in my color yet so they sold me something close. It isn't close now my 2016 had odd colors. Also told by service dept a job would be about 45 min..3 hours later I'm still sitting now told about 20 more minutes.,

My experience was excellent. They make you feel comfortable and like your at home.I wasn't nervous and they assured me I was leaving off the lot in a new car. Mr. Marcus McPherson was awesome love that guy!!!! Thanks autoNation...Need a car go check them boys out and watch them work!!!

Friendly and efficient service staff. Nice comfortable, waiting area with TV, beverages and convenient restrooms.

I love going to this dealership, the service people are awesome and they are some good people that keeps you coming back to them, when I go out of town I always let others dealership knows about the dealership in Mobile Alabama. Thanks for everything and may GOD bless you all my favorite dealership

Everyone one was very helpful the Service Advisor Sherry she is a very pleasant lady who gave a very good feel to the work places Merry Christmas

Excellent service friendly people clean atmosphere

Took my 2011 Ram 1500 in b/c it wasn't cold cranking properly. They called me back and started telling me about how I need new brakes and tires. Nothing to do with the problem at hand. Then, to fix what they said the problem was, they bypass a relay. Why not just replace the relay? It cranks right up now but when u took it to another shop for the brakes, which I knew I needed, I only needed front instead of all four like they said and the second mechanic had to break a bolt because the lug nut was cross-threaded. I called about this and was told by this department that they don't remove the tires to check brake pad wear, the have a "special" tool. I, nor anyone else I've talked to, have never heard of a "special" tool to check the brake pads without removing the tire. Untrustworthy. This is exactly why I didn't deal with their sales department when I bought the truck. I went out-of-state.

The sales person Mack was alright. The manager was no where to be found. Now to the worst service I have ever had. Bob, the dumbass, finance person . Who doesn't listen to the customer. Has little man syndrome and thinks he is the greatest.... not. Customer service sucks. Never got to see the manage about the issues I had. Mileage on paperwork says 15, true odometer reading 148. Bob says computer says 15 Bob never went outside to see if customer was correct. There are more issues but no solutions according to bob. By the way bob does not deal with state farm . Bob is the reason I will tell everyone to go somewhere else to buy any vehicle.

Tony Bellah was great. He was very helpful through the whole process.

I wish there was a zero star rating that I could select... I went here to avoid the guessing game from other mechanics since they are the maker of my dodge ram pick up. Chrysler Dodge knew exactly what my problem consist of, but instead they lead me on a wild goose chase with other issues which is very costly which had no bearing on my primary problem just to make more money off of me...watch [non-permissible content removed], they will highly recommend they do a certain task knowing you really don't need to fatten their wallets. If you do not have a warranty, "TAKE YUR CAR ELSEWHERE!!!" I repeat "TAKE YUR CAR ELSEWHERE!!!

NEVER GO HERE!! Service department screwed me out of $133.

Great people and got a great deal! Make sure you see Marcus Mcpherson.

Great car buying experience. Drove two vehicles before deciding what we could afford and felt no pressure from sales staff to take the higher priced vehicle.

My favorite dealership this is where I take both of my vehicles, best dealership

I cannot express enough how professional your dealership was during the repair of my Cherokee. I was anticipating a quick fix, but it evolved into a multi-day affair (no fault of dealership). Michael and the service staff took care of every need I had and went above and beyond the call of duty. They got finished AHEAD of schedule and even had my vehicle washed and detailed when I picked it up. Impeccable service from start to finish. TREMENDOUS job!

I was trying to get help in the service department and the people working there acted like they didn't won't to bother with me.

After my car accident, it was hard trying to find a truck that was perfect for me. While I was at Autonation, Lillian, my sales associate, helped me search for the best truck that was customized for me. The finance manager, Jerel, got me the best price and warranty for my 2016 Jeep Patriot. Without them, this would have been a long process, but their efficiency and experience made it seem like a breeze. Thanks again AutoNation!

Our experience was unlike any we have had in the past at any dealership. Two years ago we visited a nearby dealership, remained there from morning until mid evening and when we left we did so without an NEW or used automobile. Fustration we both was. And our experience at AutoNation was beyond our delighted experience., it was Friendly, encouraging, honest, and the salesman Mr. James was a wonderful and cheerful person, his personality remained welcoming through our entire experience there. And even the store floor manager was so nice to us. And we left with a Nissan Rouge, THANK YOU ALL so very much, Andy and Ethel LANG

They're very friendly people. They called and informed me on the progress of my car and got the job done in a reasonable amount of time .

Great

Always great service!!!! Very happy with the AutoNation team!!!! Thank you!!!

Very good staff,location, facilities sells team,and finance crew.

Salesman went the extra mile to meet our needs and listened, delivering exactly what we wanted. All interactions with staff were exceptional.

Thought I got a great deal!! Salesmen were courteous and friendly! Great service so far!!

Service work was OK, just that when I returned to pick it up I was there for 55 minutes trying to pay someone for the work done. Should not be limited to the assigned rep. , anyone should be able to take your ticket to the cashier.

Awesome customer service

Ryan smith was very nice to deal with on trying to chase a a/c problem that my sons jeep was having !

My car is still not fixed. It took 9 hours for them to tell me they couldn't find anything wrong with my car. What a waste of my time!!!

Great service,thanks Ron😍

Fast and courteous..

Great, fast, service!

Great experience. Sales and finance team went out of their way to meet our needs. Highly recommend.

Within seconds after arriving at the AutoNation shop I was met by one of their technicians (Troy) who listened attentively to my list for getting a 2015 Ram pickup in tiptop shape--oil change, tire rotation, computer code check for possible cruise control malfunction, and low tire pressure. Six hours later everything was fixed to perfection and keys returned with a smile and a free vacuum and carwash. AutoNation rocks: roll Tide!

I have purchased two vehicles from this dealership and I've had great experiences both times! The staff is awesome, the customer service is legendary and my personal sales person John Bo Lambert is amazing. Bo goes above and beyond to streamline your wants and correlate them to your needs so that he can place you in the right vehicle for not only your budget and credit situation but lifestyle as well. Bo sells cars but he is not your typical sales person. Bo presents himself as and proves to be a genuine person whom along the car buying process becomes like family. Bo doesn't sell you a dream but he will make your new car dreams come true. After the sale is complete Bo will follow-up with you to ensure that you are satisfied and will go the extra mile to satisfy you. The entire sales and finance team has been great to me as well as my family and I will continue to shop with them. Go to AutoNation Chrysler and let Mr Bo Lambert(Mr. Right Now)make your dreams come true!

It was great

Went in for a oil change and tire check. Came out with all 4 tires reading different psi, supposed to be at 36 was at 30,33,38,39. Turned around went back into service they assured me that the tires were fine just needed to let it reset. Needless to say tires were over or under inflated.

The Sales Manager was rude and offensive. We were ready to buy but ended up walking out. Went to another dealership and ordered the vehicle I wanted at the price I wanted to pay, and was treated very well. Stay away from this AutoNation!!!!

Got a great deal on a great truck. Our salesman Michael worked hard to get us out and on our way as quickly as possible. Worth the drive from Pensacola.

It was easy going and friendly! Reno did great! Thanks!

Great Service, good sales experience. But, why does it always take so long to buy a car?

Josh was very knowledgeable in answering all my many questions before I purchased my 2016 Scat Pack Dodge Challenger. I did research on my soon to be NEW car before arriving at the dealership. After being introduced to my salesman, I began asking all my questions. He answered each and every question with confidence. After testing my NEW car, I was sure it was mine to take home. Josh took time to show me many of the awesome things I can do along my dashboard. WOW. It's been a long while since I purchased a new car.

Super friendly staff and a very professional atmosphere. One of the best experiences buying a new car I've had.

Worst dealership ever, bunch of crooks, If it would let me I would give 0 stars. Their only saving grace for me was the service department. Will never ever buy another vehicle from them or refer anyone. Buyer beware.

I had a new top water line installed for my radiator everything's working fine no more leak.

Was very happy with my service! Was in and out in no time!! Staff was very helpful and friendly!!!

I received beyond excellent customer service. Troy Yost was excellent at providing quality customer service!

Great customer service at Autonation. Michael Menslage went above and beyond to deliver the Jeep Wrangler I wanted and I got it for less than I originally thought I was going to pay. Awesome job Michael!

Call for part they held for me on a Saturday until I got there that afternoon I drove from The French Quarter to get part very helpful.

Worked with Mr. William Knott and Andre Bend and they were awesome! They worked hard to get us a great deal and provided excellent customer service while doing so!

Great customer service

Everyone was great offered drinks answered all my questions

It was a long all day process, but it was worth it. Travis Pettway is the best Car Salesman Ever! He promised to make things happen and he did!

I love the Nissan brand and I had a hard time letting go of the V6 engine of my Infiniti G-35, even though it was old and starting to give me a lot of trouble. However, my salesman Travis Hill at AutoNation was amazing! He was extremely patient and found me a vehicle that was super nice but he also was mindful of keeping me within my targeted budget. Thank you Travis at AutoNation! :D

Very Good

They give great customer service! Love this place.

I own a jet black 2013 Ram 2500 Laramie Longhorn MegaCab with 47,xxx miles. Took the truck in on August 4th, 2016 for service technician Ryan to look it over. The entire vehicle has solvent pop in the paint, runs and fish eyes on the leading edge of the hood. Ryan made it out that I had repainted the vehicle however that is not true and there is no evidence of it. I have been in contact with the corporate customer service office along with trying to contact Ryan. Ryan never called me back and would not return my phone calls, it took until September 12th, 2016 to finally get an answer from the customer service department. The dealer would not do anything about the paint issues because its not covered under warranty even though this is a manufacturer defect. Looks like I will have to repaint the truck myself and that's going to cost $$$$. This is a huge problem with the manufacturer painting techniques. I'm disgusted with the paint issues considering what the truck cost. My family has been buying Dodge vehicles since 1966 and I think I made my mind up on buying another one. Please; before you buy any dodge, ram, or Chrysler product look the paint over thoroughly, this seems to be an ongoing issue with their vehicles.

I had a good purchase experience with this Autonation. Josh Ratliff worked hard to find the exact Ram Ecodiesel I wanted and had it transferred it from another Autonation dealership since they didn't have one in inventory. I appreciated that they didn't try to hustle me or try high pressure sales tactics like other dealers (hold your car keys, go talk to the manager for a long time, show you their fake "our cost" MSRP worksheet, constantly call, etc. ) We negotiated a fair price for both parties and once we agreed we went from there. The only downside was it took awhile to get the finance guy in order to sign all the papers, I had to return and wait both times, hence the 4 out of 5 stars.

Quick, sufficient, staff is very knowledgeable, and kind! Awesome facilities and waiting room! All around great service!

These guys worked really hard to find me the exact vehicle that I had to have to fit my specific needs. Our sales person Josh Ratliff was great and so was the NEW Sales Manager Brian. Even though it took longer than we anticipated, they worked really hard to find us the best financing possible. I love my new Dodge Journey Crossroad and Crimson Red sealed the deal!! Thanks guys and ROLL TIDE!!! Oh yeah, where is my commission for the truck I sold for you?? Lol 😁

I buy a new truck about every 2-3 years. This year I decided I wanted the dodge eco diesel 1500. I'm not the classes dresses individual,usually Florida casual- Graphic T, shorts, and flip flops. I guess this is not what Autonation thinks is buying attire. My wife and I walked through the show room looking at cars and about 5-7 sales people huddled around chatting. This lasted about 5-10 minutes. Then we decided that we would walk the lot on our own since no one wanted to wait on us. After walking the RAM line and back (another 10-15 minutes ) we finally have one sales person ask if we need help, we had actually walked out with her when we decided to help ourselves. At that point I was insulted enough and told her no thanks we will leave we aren't welcome here. Long story short, I'll probably be buying the truck from the dodge dealership in Pensacola since they offered me a great deal on a similar vehicle total price $43000. Do I think this lost sale will break the store and they will go under. No. Is it sad that 40k dollars isn't enough motivation to send out a sales associate. Most definitely.

My credit is horrible so I went there without much hope. I left with a brand new Dodge. Great experience.

Friendly staff. Price was less than quoted which was a plus. They have complimentary wash. They did a great job on the wash: my truck is black so a few water spots, but it was shiny almost like a new paint job; my tires looked brand new after they detailed them. The inside of my truck was as clean as when I dropped it off so that was nice. The friendly staff and price is what will keep me coming back. Thanks Autonation.

They were very helpful with my recall customer service was great.

The Service Department is an absolute nightmare! My husband's truck was damaged while on their property, and the service advisor, Reno, was so rude and unprofessional. He basically told us it's not his problem, we just had to deal with it. The truck was under factory warranty, therefore we were supposed be provided with a loaner vehicle. They were not able to supply one, so we had to pay over $300 to rent from Enterprise. We were told our vehicle would be ready in just a few days. It actually took 12 days. Every time we would call and check on it, there was an excuse as to why it wasn't ready. Employees having personal issues is not the customer's problem. Our service advisor would have a nasty attitude over the phone, and even hung up on us a few times. Finally, yesterday when I called, I was told there was someone there who could work on it and they would call me in the afternoon. The call never came, so I called and spoke to Austin, and was told my service advisor had a family issue and left for the day. He literally sat there and told me he could not give me any info on my vehicle. I called back and asked for a manager, finally I was told I could pick it up. I have never experienced such poor customer service, it's hard to believe you can run a business with people who are so unprofessional. I did call corporate to file a formal complaint. As part of their policy, they are to call the dealer to get their side of the story. The representative, Mark, was told there was no manager available. He ended up getting Reno on the phone, and was then hung up on. I am beyond excited to be done with this business. Corporate extended their apologies and offered us a 2 yr free oil change package. We will not be using Autonation Mobile.. For anything.. Ever.

The Service Department is an absolute nightmare! My husband's truck was damaged while on their property, and the service advisor, Reno, was so rude and unprofessional. He basically told us it's not his problem, we just had to deal with it. The truck was under factory warranty, therefore we were supposed be provided with a loaner vehicle. They were not able to supply one, so we had to pay over $300 to rent from Enterprise. We were told our vehicle would be ready in just a few days. It actually took 12 days. Every time we would call and check on it, there was an excuse as to why it wasn't ready. Employees having personal issues is not the customer's problem. Our service advisor would have a nasty attitude over the phone, and even hung up on us a few times. Finally, yesterday when I called, I was told there was someone there who could work on it and they would call me in the afternoon. The call never came, so I called and spoke to Austin, and was told my service advisor had a family issue and left for the day. He literally sat there and told me he could not give me any info on my vehicle. I called back and asked for a manager, finally I was told I could pick it up. I have never experienced such poor customer service, it's hard to believe you can run a business with people who are so unprofessional. I did call corporate to file a formal complaint. As part of their policy, they are to call the dealer to get their side of the story. The representative, Mark, was told there was no manager available. He ended up getting Reno on the phone, and was then hung up on. I am beyond excited to be done with this business. Corporate extended their apologies and offered us a 2 yr free oil change package. We will not be using Autonation Mobile.. For anything.. Ever.

Vehicle with dead battery was towed in and as I was not able to physically be there, Mr. Robinson assisted my daughter who was also many miles away to evaluate and fix what was necessary. Everyone has been so helpful and considerate.

Don't buy a Jeep Renegade. Under 14,000 miles and 4th time in for brakes issues. Warrantied front brakes and rotors with grooves too deep to repair. Now rear rotors are grooved. Every time I called about squealing brakes, I was told it's the humidity. If that was so, everyone in Mobile would have stealing brakes. Third time in, there was debris. I will not choose to ever purchase a vehicle from there again, much less a Jeep.

Great car buying experience all around. Josh Ratliff was great. Let listened to me and found exactly what I was looking for. I highly recommend him if you are looking for a new car! The car buying process was a breeze. All the Sales and Serivce staff at AutoNation were so friendly as well. I will definitely be back when I'm in the market for another car.

I'd give this place 10 stars if it was possible. I had a engine check light come on during a road trip and this was the closest Dodge dealer. Troy in the service dept got me in and out within 2 hours on a Sat and back on the road. Great job and I highly recommend them.

I had a good experience at AutoNation. I'd definitely go again for another purchase. If you get by there you won't regret it the staff was really helpful.

Very prompt and courteous service dept. Gave me a worst case price for the repair and it came in way under that.

Ms Bertha gets a.A+ in my book she always takes care of me thank you.so.much for selling me my 3rd Charger Ms bertha. She.is the.best ever.

Very nice facility and the staff were very courteous and professional.

I have to say we was very pleased with service Also A one customer service. Thank u!!

Excellent

As with anyone. When my daughter's car would not start in the bank drive thru it was upsetting. At first we had the car towed to our local firestone. We were told the next day it was the ignition and we needed to get it to the dealer. I called and was lucky enough to get Michael. He was very calming and sweet enough to give me the name of a tow company who would not take advantage of us. After the diagnostic he called to give me the bad news 1000 dollars. I have to say. I lost my breath wondering where we would get the money. I left my office and headed home. Michael called me back in the mean time to check on me. I told him we had scrapped up 600 and we're working on the rest. He said to bring the money in and they could start on repairs. But he also told me to try for your credit card when I got there, that even if it was only approved for a few hundred it would help us. The whole time he was a kind and calming voice that helped me to feel better. Our car is fixed and I want you to know I am so very grateful for the kindness and encouragement Michael showed to me at a bad time. The repair cost more than we thought. But the other problem was one I knew of. I miss customer service like what Michael showed me that day. It seems most people have become so dismissive of other people's feeling. His kindness did not change the price. But it made a horrible situation in my life easier feeling that some heard what I had to say and treated me with such kindness.

If you want to buy a dodge or jeep, drive to Pascagoula or Daphne because this dealership is the worst there is!

I sign up regularly for the '4 oil changes for 99.95' deal, which is a great savings. They do include topping-off the other fluids, too. And you can get a complimentary wash and vacuum if you ask when you get there. Can't beat that deal.

It is time to start shopping for an additional vehicle. AutoNation salesperson was helpful and provided the information we needed.

I was extremely pleased with the proffessional manner in which our experience with Mrs Cooley went during our search for a Dodge Challenger. We started the day with her and at the end of the day after looking at other dealers we ended the search with her and the Auto Nation team in Mobile Al. Job well done. I give them two thumbs up! Thanks, M.L. Yonge

I recived a recall letter call AutoNation made apointment on the phone apoinment was set 3 weeks from the day i called and was set for 7:30 am it was only to be a 4 hour job and was told that they will have all my parts and will be finishe that day.. 3 weeks later take my car in at 7:30 am on a wenesday thought in 4 hours that i will get to drive home .. So went home and waited for phone call that my car was ready..11:30 stil no phone call so i call them all i got was an answer mechine for my service rep call 4 time and all i got was answer mechine so i go down to check on my car my sevrice rep says that my car is not ready that they had to order a part that it will be a round 2:30 or so thursday.So 2:30 still no phone call and all i get is and answer meachine go back down there bad news again he said my part just came in and they will not star on it to friday now.. I ask what part you had to order because a was told all my parts would be in when i made my apointment 3 weeks ago..His replied had to order anit coolent He said my car would be ready friday at that do not call him he would call me..Friday comes around no phone call so around 3:00 go back down ther and you guest it car is still not done ask to look at it he walked me back there and the 4 hour jod looks like they was just starting had to go back home with out my car again..Saterday at 3:30 went back down to AutoNation and it just got finished So a 4 hour job took them 4 days was not lent a loner car or any thing just out with out a ride and mist 2 days of work for what was to be just 4 hour job ..

Went in to purchase new keys for my 08 Charger, only to learn that the ignition switch was recalled. I was able to leave my car same day and picked up the next morning with the work completed and 2 new keys. Great job you guys, everything was done smoothly and professionally.

The person handling the calls needs to be educated on what the service dept can do. I was given wrong information but my tech made up for it. I also feel that when recall work is being done, a courtesy loaner car should be provided because it is a huge inconvenience for most people to be without the every day mode of transportation.

IT TOOK LONGER THAN EXPECTED. HAD EXTENDED WARRANTY, SERVICE DID NOT KNOW WHAT IT COVERED. WOULD HAVE OVER CHARGED,

Great

paul at autonation was great. very knowledgeable, easy goin, no pressure,shows only the vehicles you want to see. i'll recomend him to all my friends and family.

Had to take my JGC in for a recalled repair on the ignition switch and the service personnel and the service itself was more than expected with excellent customer relations, time and work done. Kudos

THE SERVICE WAS QUICK AND REASONABLE. I WILL RECOMMEND MY FRIENDS TO YOUR DEALERSHIP

The experience I had at AutoNation was that of nothing less of great Mr. Josh was out that day but Mr. Ryan took the wheel and drove me into a great appreciation he handled my car and I handle the ice slush machine 😤 Brain freeze But all in all I am satisfied with the service and the staff was kind that place was clean I am really satisfied thank you

Fantastic service team here at AutoNation Chrysler Jeep Dodge Ram in Mobile. Michael was fantastic and made sure our service issue was taken care of on time. They have earned my business from now on!

These guys are the worst liars and crooks out there. They don't even try to cover up their stupidity! You walk in with an appointment to inspect a vehicle and it's not prepped and ready. They have to go get it from another store. Strike 1. They lie about the used car PDI saying the car has new tires and brakes, when clearly the tires are at the wear bars and brakes are at 50%. You work and have worked in the car business before and let them know ahead of time you want a straight-up deal with no BS. They come back with numbers so far out of the ballpark, even a third grader would laugh them out of the building. Strike 2. You walk in with a Manheim Market Report to show them the true value of all cars, trades and potential buy, and expose how much of a fraud they are. They get angry and send you home when you show them the truth. Strike 3! By the way, they want to charge you $386 for tire nitrogen for "life", LOL. Sorry, I'll take air.....for free. They took $7-8k worth of trades and appraised them at about $4k. Absolute insult to our intelligence. We are college educated people, and I have a degree in Finance. I was fuming so bad when I left that place. They should be shut down for theft. They prey on 500 credit score roaches that they can finance at 21% APR to seal the deal, based on the area of town they're in; then they don't care if the car is repo'd a few months later because the contract has been cashed. $599 dealer fees here too. Don't even bother unless you want to flush all your money down the toilet. Even a moron could see though these idiots. What a dog and pony show this place is! I couldn't sleep at night knowing that I made a living screwing people that badly. You must not have a soul or conscience to work here....or you just can't get a job anywhere else. They are always hiring too.

I feel like I got a decent deal on the Caravan and good value on my trade in. My Sales person Damon was nice. The finance department changed my finance application to reflect a higher income and a longer employment history. Most people would flock to the dealership for this, it truly bothered me. I didn't sign until it reflected the appropriate numbers.

Michael was great to work with! Would do business with him again !!!)

Each and every time I took my Jeep to this dealer they got the inside carpet of my drivers side greasy with dirty feet. They fixed the window and did not put the door panel back on correctly. I think they have poor service. I am Going to a different Jeep Dealer from now on.

Michael was absolutely great. After purchasing my 2013 JGC from an out of town Honda dealer I was anxious for product knowledge. He walked me through the vehicle, performed a courtesy inspection and guided me through the recommended scheduled maintenance. He also researched the vehicle and found 2 outstanding recalls, one of which was scheduled immediately. Glad to find such a good dealership. I plan to have all work performed here! Mark A.

Sold me the last 2013 Town and Country Limited in early 2014. Found out when we picked up a screw in a tire with only 30k miles on that the tire was too old to be repaired. Apparently the tires were manufactured in September of 2011. Thought we were getting a good deal but we got a new vehicle that had 2.5 year old tires on it. Thanks for putting my family at risk with old tires!! You won't be getting my business this fall when we get the new Hybrid Pacifica...

Victor Myles was great with helping me find a car i love and a gas saver thank you so much and thanks Autonation!!!!!

Sold me the last 2013 Town and Country Limited in early 2014. Found out when we picked up a screw in a tire with only 30k miles on that the tire was too old to be repaired. Apparently the tires were manufactured in September of 2011. Thought we were getting a good deal but we got a new vehicle that had 2.5 year old tires on it. Thanks for putting my family at risk with old tires!! You won't be getting my business this fall when we get the new Hybrid Pacifica...

The customer service person and her treatment of me as a customer was 100% improvement over the past two or three times that I had been in for service. I had gotten a very bad impression of the the dealer and would only go there when I had to. Was very pleased until she went over the service ticket with me. Write up by tech lead me to believe that he/she did not really do a over all vehicle inspection but just wrote up items to recommend for repair. ie brake fuel flush. brake lining thickness half worn away, breaks were replaced and system flushed less that 30 days ago

They got us in and out for an oil change in 30 minutes. Nice friendly staff would definitely recommend using them.

I haven't even finished buying my car yet and I had to stop what I was doing and send out a big ole thank you to AutoNation Jeep of Mobile for having a internet manager like Ron Getto. I am absolutely astounded at the speed and efficiency in which he has assisted me today. I have contacted several dealerships trying to find a left over 2015 to help me get out of a commuter car that I really don't like. There are plenty to be found but he has risen to the top in quality of service and making me feel like he cares about my business. Managers like that are few and far between in the automotive industry. I will send anyone I know to you Ron, and whoever is reading this review, send in a internet inquiry and ask for him by name!

Travis Hill did an awesome job, I went home with a jeep that I love!

Horrible, they lied to me and hid problems from me. They did reimburse my money but did not reimburse me on the fuel filter and the labor that I paid for. Neither did they compensate me for my time nor try to get me another vehicle. Never will I return. Then the salesperson said that they fixed the problem but lied to me and said that they did not so that they could reimburse me my money and sale it at the auction for more money. I think that's pretty low down and crooked

Had a wonderful experience. Marcus McPherson did everything he could to make sure we drove off in a car. Everyone at AutoNation Dodge are friendly and go above and beyond for there customers.

We were happy with the service and knowledge of salesman. He was very helpful and finance manager was also great!!

I took my truck in without an appointment and the service rep went above and beyond the call of duty to insure that my vehicle was serviced quickly and that I was fully apprised of all the work to be done and why i needed it. It was more like dealing with a family member than a service rep! After completing my service I went ahead and made an appointment to do more work on my truck next week.

My air conditioner stopped all of the sudden and this is especially bad during this time of year when temperatures are in the 90's during the day. I was able to get the car into the shop and within a very short time, they had installed a new blower. Everyone there is friendly and take such good care that your car is not left dirty. They do awesome work. I highly recommend AutoNation.

It is the worst service department that I have ever encountered. I set up a recall a month in advance to get the part fixed. I'll drop it off at 7 AM in the morning. I call back to check on my Jeep around 1230 when it should have been fixed and ready to go that's when they tell me it's not ready and it won't be ready till this evening. I'll show up to pick up my jeep around 430 and the service guy tells me they didn't fix it because the part was not in.

People shop around! !! Especially if your woman. ....wolf's in sheep's clothing

Everything was professional and everyone presented a positive demeanor and gave great customer service.

Buyer Beware - make sure you read the fine print when you buy a vehicle from them - don't just trust what they say.

Great experience,Josh and Troy were very nice and attentive. Both were just a text or call away for any questions I had. Autonation appeared to sincerely want me to get the car and loan that suited me. The entire staff, including Jake Cox went above and beyond to make sure my car buying experience was enjoyable. Would definitely recommend and will look forward to Buying my next car from this dealer.

Great experience,Josh and Troy were very nice and attentive. Both were just a text or call away for any questions I had. Autonation appeared to sincerely want me to get the car and loan that suited me. The entire staff, including Jake Cox went above and beyond to make sure my car buying experience was enjoyable. Would definitely recommend and will look forward to Buying my next car from this dealer.

Quick

My experience with Chris Myers Chrysler Dodge was a welcome refreshment, Mr Ronald Reed show great professionalism in assessing the problem with my vehicle; listening, conversation and in my opinion, a good "people person" my hat off to his professional work ethics! I will definitely pass on these qualities to my fellow Wounded warriors n friends. My only complaint is that this Dodge dealer (although great service) DON'T GIVE MILITARY DISCOUNT!

Our sales person and finance person was great and very helpful.

My experience with automation was awesome. Anthony took his time to help me find the perfect car and the process was very smooth and easy. Will def be referring friends and family to him.

I love my new Dodge Challenger! My experience at AutoNation was GREAT!!! I received excellent service, and help from Travis Hill throughout this process! I especially liked how he was so good, and willing to find or get exactly what I wanted. He was also very upbeat, and encouraging during the financing process. I enjoyed my time at AutoNation, and would diffently look forward to doing more business there in the future. Also, I would encourage anyone else to look there first when thinking of buying a new or used car. Thx, Jonathan Walden

The car buying experience might be okay here but the service department is a joke. I've had my Dart for 3 years and I drive to Pensacola to go to Hill Kelly Dodge to completely avoid this place. Out of complete necessity I went there last Friday as my tire was quickly losing air. Long story short, they said they couldn't find anything wrong with my tire and sent me on my way. Once I got on the interstate to head out of town for the long weekend, my tire again began losing air. I take it to WalMart and not only was there a problem, the sidewall was cut and couldn't even be repaired. So WalMart was able to tell me this when these certified specialists at AutoNation couldn't. In their defense, it was almost time to close and I'm female. Never again will I buy a Dodge all because of this.

It was a great experience. Travis kept me laughing all the while making sure ipicking got everything I wanted. The sales team, as a whole was so helpful and informative. I look forward to working with them again.

My wife and I had a great experience at AutoNation. We had some definitive requirements for the van we needed and Mrs. Cooley gave us outstanding support. We ended up with a deal we could afford and a car that exceeded our expectations.

see review on google. the dealership and salesperson(Bertha Cooley) were great.

Reno was very helpful and patient when he called when with the issue with my car. He explained the part that was needed and why. The repair was done the same day. I received excellent customer service when I picked up my car.

My entire experience with the sales staff at AutoNation was excellent. Bertha Cooley and her manager went well beyond that extra mile to help me with the purchase of my 2016 Jeep. Everyone there was really friendly and helpful. I absolutely love my new jeep and the sales staff at AutoNation.

Good customer service. The only complaint is the attempt at cleaning the vehicle. They could have done better. I still love my vehicle though.

Bought a RAM 1500 Big Horn & Cherokee Trailhawk. Leasing process for Expat without any problem

Service Rep. Was the greatest asset to my last interactuon!

People were very friendly, service started as soon as we checked in. Finished in a reasonable time frame.

Even though they had a power outage at the time,, they was more than willing to do it man only on paper and proceed along with getting me the service recall my drivers airbag through the appointment I had in a very nice and timely manner, and even gave me a shuttle ride home, and pick me up the next day to retrieve my truck all A's for the staff and they are very nice and more than helpful to help me.

My experience with Auto Nation was amazing. I was not sure what I was looking for a Honda Hyundai or just a small vehicle, but Travis Hill was a excellent salesman and listened to every concern I voiced and made sure to help me choose the perfect vehicle to fit my needs. The most importantly was the fact that they stay hours after closing to get us taken care of. The deal was quick and easy and financing was a breeze with Travis Hill as well! Great team and dealership to work with!

Very professional staff but worked closely with us to get us in to the vehicle that we wanted.

Not wondering why this dealer has so bad raiting, to call and talk to the service is almost impossible, been transferred couple of times and then hanging up the phone two times.

I love taking my Chrysler mini van to AutoNation!!! They are fast, friendly and excellent to work with. We are headed there soon to get the oil changed. They care for my can as if it was their own. They are also very friendly. The last two times we have been there, we were helped by a young woman named Callie. She has a great smile and was extremely knowledgeable and helpful. See ya'll soon!!!

It was a really bad experience that turned out to be an ok experience. Rod Reed was ok. The over all experience ok. I don't know if I will return. Im going to see if Autonations Ford can service my vehicle . Maybe it won't take 7 days to put 2 new tires on my car!

My experience with Auto Nation was amazing. I was not sure what I was looking to purchase when I went to the dealership, but Josh Ratliff was a excellent salesman and listened to every concern I voiced and made sure to help me choose the perfect vehicle to fit my needs. Josh took the time to explain each vehicle I drove and discussed the upgrades and options featured on each of them. Finally I decided on a 2016 Jeep Cherokee Latitude. Josh was excellent and I would highly recommend anyone to ask for him when considering your next purchase. The deal was quick and easy and financing was a breeze with Jeff Gogal as well! Great team and dealership to work with!

I purchased a Jeep Latitude 75th Edition from Troy Yost at Auto Nation. Troy was very attentive to my questions and concerns, which made my car buying experience a GREAT ONE! I recommend Auto Nation to anyone in search of a new vehicle. The staff was very professional and pleasant!

We came into Autonation CDJR in Mobile to buy a used truck for our granddaughter. Our salesman was Damon Brown. He was a very polite and compassionate young man and was very good to us while we were there. My husband is disabled and on oxygen and his concentrator was running low on battery. Damon sped up the whole purchase process so that my husband could get back to his truck and plug into the lighter to power his concentrator. During the process, he even took me to sit in that awesome Dodge that costs >80,000 dollars with the > 700 hp. Wow, what a beautiful car. We even had a picture made with him handing us the keys to the truck. We are giving her this truck on saturday and we will be sending him a picture of the look on her face. He made this whole process very easy and enjoyable. I would recommend this dealership to anyone. Thanks again Damon.

I had a wonderful experience at Auto Nation Marcus was so helpful and made sure all of my wants and needs were met. I will defiantly point ANYBODY that needs a car im their direction.

Troy and AutoNation in Mobile, AL are quick and straight forward with price and service. We had priced everyone else in the area on the two Wranglers that we bought, they had what we wanted when we wanted it and did I mention the best price?! We are a local family owned and operated business and will continue to buy our cars from these guys! Thanks again Troy and AutoNation!

Our experience was great. Our salesman Travis Hill took care of our vehicle needs. Wonderful people that truly seems to care. Travis got us in our new car real quick . Glad to say we made some new friends today. Thanks to Travis and the Auto nation jeep team. We will recommend ya'll to all our friends.

We had a wonderful experience at AutoNation! Mr. Anthony Bellah was extremely helpful and just a wonderful guy to work with! :) My mother will be contacting him too. I shopped a lot of places and this place got me in a 2013 Town and Country with bumper to bumper warranty for the same price others were selling me for a 2010 with NO WARRANTY!! AutoNation is the best and we are extremely happy with our purchase!! Thank you again Mr. Anthony Bellah!!

A very smooth experience. Worked with me to get the vehicle I wanted. A very positive experience. Mack was great.

Absolutely amazing! Travis was so great and took care of me from start to finish with my best interest in mind! I couldn't have asked to be treated any better at a car dealership by everyone!

Duncan actually made the excruciating car buying experience a little fun! And I love my new Jeep Grand Cherokee!

Best car buying experience I have every encountered. Ray Smith was awesome and was there to answer any questions that I had. I would recommend Autonation Chrysler Dodge Jeep Ram 100%.

On April 12, 2016. Me and my husband had the pleasure of purchasing from AutoNation Chrysler Dodge Jeep Ram Mobile a 2013 Dodge Durango. We also had the pleasure of meeting Victor Myles. A very bright salesman that went out his way to make sure me and my husband was very comfortable. I will recommend Victor Myles to all my friends and family. Everyone at AutoNation was a treat to work with. I give AutoNation Chrysler Dodge Jeep Ram Mobile 5-stars all so. We will be back to purchase my husband a truck thank you AutoNation Mobile

We reluctantly dropped off our Durango at 7am this morning for a recalled airbag repair. It is currently 4pm and we cannot get a status of the truck. My wife dropped by the location 2 hours ago to check on it and was told they would call her when it's ready. I have just tried to call service dept 3 times in the last 10 minutes. The first two times I was hung up on and the 3rd time they took my number and said they would call back. When I say reluctantly dropped it off it is because on the last recall when we went to pick up the truck, they tried to add and 85.00 "diagnostic fee". I had to get on my cell phone and call the Chrysler Corp number and thankfully got someone to talk with the Mobile location to waive the fee. We were told during the scheduling process there would be no cost but had to basically fight to get our truck back.

My Durango it drives smooth can't wait to put it on highway features are great Salesperson Jevonne Awesome

I' am living my Honda civic coupe and I enjoyed visit at Auto Nation and LaTorrial Peyton did an extremely awesome job at finding me the right car and everyone their was awesome and I will be sending some more Customer.

Stellar service!! From the first phone call the professionalism and service were outstanding! While on vacation,we began experiencing a power problem with our motor home on a Dodge Sprinter chassis. We had trouble finding a service center to even look at it. We eventually ended up going to two places that were unable to find the problem. Thankfully, as soon as we called the AutoNation Chrysler/Dodge dealership in Mobile and were put in touch with Ryan Smith in service, things began to look up for us. Ryan was not only courteous and positive, he asked the kind of questions that assured me he was knowledgeable and concerned about diagnosing our problem. When we came in for our appointment, Ryan was quick to inspect some potential problems that were common to our vehicle. He gave us an action plan and even took the time to tell us about some tourist sites we could visit while the vehicle was being repaired. Ryan called us promptly with a diagnosis and estimate price. He followed up later in the day to let us know the results and give us a completion time. Problem solved, vacation saved, we couldn't be happier. Stellar service! Our only complaint is that every service experience is not this good. Many thanks to AutoNation and Ryan Smith for outstanding customer service! Sincerely, Randy Shipp Chattanooga, TN

I went to see J. Duncan Delisle, he helped me get into a Dodge Durango Heat at an amazing, affordable price. Had a little problem with the air during the test drive and he made sure it was fixed properly. He made this buying experience very enjoyable and I now have the truck of my dreams :). Duncan is great, ask for him!!

This best car buying experience me and my husband has ever experienced!!! Everyone evolved was nice, patient, helpful, and much more. I can go on and on about our experience but most importantly was the fact that they stay 2hrs after closing to get us taken care of and because we drove a long way to get there one employees took us to a hotel after. Not to mention we decided to buy a stick (i couldn't drive it at all and my husband had a little experience) 😁 He took the time to teach my husband a few things. I recommend this place to anyone!! Thank you guys for everything!!! Ur the best

My wife had trouble with the service rep when she brought her truck in for service. We were very unhappy with the service we had received. We contacted Tammy, who is the customer relation manager and she got the ball rolling. She used the chain of command with getting Ryan, and the customer service manager involved. They express their displeasure with how she was treated and vowed to take care of the problem. They showed professionalism and willingness to make the customer their number one priority. We thank you all so much with making the situation better and keeping us as customers.

Ask for Marcus Mcpherson, he helped us pick out the perfect van for our growing family. He didn't push or persuade us like other car dealerships. He is very down to earth and we recommend his services to anyone.

I feel like they should have done a better job of communicating with me. Brought my car in because this is where I purchased my charger from...was told that I needed engine repair after they completed the diagnostic...the quote for repair was too high for me and I decided to to pay the cost of the diagnostic (which I had no problem doing) and send a tow truck to get my vehicle. When the tow truck showed up the car was not able to be towed...the driver told me that my engine was in pieces and he could not tow because of how Auto Nation left it...after speaking with the service advisor at Auto Nation and telling him that my car was not towable because my engine was in pieces, he proceeds to tell me there would be an additional charge of $300.00 to put my engine back together again! My biggest issue is that I was not told this from the beginning...I understand the extent they had to go to in order to determine what was wrong with my vehicle...however, my vehicle should be able to leave the shop the way that in came in and if there was gonna be an additional charge for it I should have been told that in the beginning so that I could have made a decision about what to do with my car! If this practice is a norm then it is absolutely horrible customer service...needless to say I will NEVER buy another vehicle from this Dodge or any other...and to anyone reading this and looking to buy a vehicle, do yourself a favor and save yourself the stress of dealing with these people.

I was driving by Auto Nation heading home after a day of being disappointed by other car dealerships in the area. I figured I'd just go look at vehicles that I couldn't afford. After looking at some vehicles I decided to go inside the dealership. I met with J. Duncan DeLisle and spoke with him about what I was looking for. Long story short - I drove home in a brand new Dodge Journey for my wife who was beyond excited. Not only did J. Duncan work with me on each and every step, his financing department went the extra step to make the deal happen. Both he and the financing department could see that I had been through a tough time a few years ago financially and that I wasn't a deadbeat, I was just trying to rebuild my credit to where it used to be at. They made it happen and I can't praise them enough for their help! I would recommend Auto Nation to anyone interested in a Dodge, Jeep, or Chrysler. And go see J. Duncan DeLisle - you'll be happy you did!

I would like to thank Mr. Tommy Isaac at Auto Nation in Mobile, Al.......for a great experience in helping me in buying my new truck!!

I brought my van in to be worked onot for a warranty matter on a Saturday. Was told they could not do anything with it until Monday, even though when I booked the visit online I requested a call to confirm my warranty information and since I had not received the call as of 3 on Friday I called and received confirmation. I brought my van in at 7 on monday and at 215 after several calls I get told the parts would have to be ordered Tuesday. Tuesday comes and no calls. Wednesday comes and I am told parts are in but my van will not be ready until Thursday. Thursday comes and at 515 I am told they need it 1 more day, again after leaving multiple messages to give me an idea of what is going on. Friday morning comes and still no word from my rep. At 115 I finally talk to someone in service who tells me my van is done or it will be when I get there. This is Easter week and I really have felt like I have been given the run around. Am I not important because the work being done is under warranty? Am i not important because my warranty is thru Ford ? Am I not important because I did not purchase my Chrysler Town an Country here?

I had a great salesman assisting me thru the process and in the end Tommy Issac did a amazing job with helping me and my wife choose the right car at a good price. Autonation is a great place to go if your looking for A+ customer service and a good deal on a new vehicle.

My husband and I bought a Nissan Altima last week from AutoNation. JaTori was so helpful with finding us a car at the right price for our family. We didn't feel as if she was selling cars for her own commission. We felt as if she was a friend with our best interest at heart. Thank you JaTori for making it such a wonderful experience. We love our new ride!

Troy was the best sales rep I've ever dealt with. He made sure we found an affordable vehicle that I liked, and I'm a "tough cookie" He was very patient, and made me and my husband feel at home... I enjoyed the experience and look forward to future business with auto nation... I highly recommend AUTO NATION!!!

The only thing better than my awesome new Promaster is the service I received from the guys at Auto Nation Dodge in Mobile. My sales rep was very optimistic he could solve my problem, and he did. The Finance and Sales managers were equally as outstanding. I will buy more vans for my business as a result of this spectacular experience.

I had the greatest experience in purchasing my vehicle at auto nation. Lillian and the staff at auto nation are in a class by their self.

Mt. Damon Brown is who I would recommend seeing ..Very knowledgable and a great personality.. He worked with us thru the whole deal all the ways to us driving off the the lot. Automation made it very easy for us there was no back and forth negotiating which was nice compared to other dealerships. I would definitely recommend Auto Nation to my friends and Highly recommend Mr Damon Brown as a salesman

My car expert was Lillian, she was awesome and from the very moment I spoke with her about getting a new car I new she had my best interest at heart. She was patient with me and found my daughters and myself the best vehicle for us. I would recommend her to anyone!!!!! The company in general just catered to me and made my first ever purchase the best experience ever!!!!!!

Troy was an excellent sales person to deal with. We got a fantastic truck that she always wanted at an even better price. It was my first new purchase and it was painless. 10 out of 10 will by another vehicle from here pronto. GO TO TROY YOST. And RON GETTO is the internet guy. We found the truck online through him. 5 star team. Thank yall a million times

I love my new car I'd like to special thank autonation an Marcus Mcpherson for helping me an being patient with me. -Stedman Shavers

Paul was awesome. He made our process for Gulf Coast Pest Control a smooth and swift process. I highly recommend Autonation and Paul to my friends and colleges. My company and I will be back to purchase additional vehicles. Thank you Paul.

I was looking for a used vehicle for my son and went to dealership and Mr. Ray Shaw did an excellent job in explaining all the questions I had regarding the vehicle I purchased from AutoNation. The process went smoothly in the purchase of my vehicle. I would highly recommend Mr. Ray Shaw and AutoNation.

This was one of the most easiest process that I've experienced in buying a new vehicle. Mr. Jevonn Mcintosh is an awesome salesman. My husband and I both purchased our new vehicles in about 7 days and we are very pleased with them. The service was A+ from beginning to end. I would highly recommend this dealership.

Drew Favors at CDJR was absolutely phenomenal in assisting us in purchasing our new 2015 Jeep Grand Cherokee- Drew made the process easy and enjoyable. He was sincere, fast at getting back to us, and not pushy! He has earned lifetime customers!!!

My wife and I were recently looking for new vehicles. We met Mr. Jevonn McIntosh and the shopping was over. He was the best salesman ever and was with us until the deal was sealed. Everyone at Autonation Dodge Jeep Chrysler was very kind, and again we thank Mr. McIntosh for all of his help. May God bless and keep each if you is my prayer.

If your a woman buying a vehicle dont go there. They think your stupid

The service department, Customer Care Team at Chrysler, Dodge Ram Jeep did a 5K Service, oil change to my truck. When I left my driver side front wheel was shaking really bad so I stop at Al's Tires, 1404 St Stephen Rd, Prichard, Al 36601 to see why the wheel was shaking he said the lugs was loose, and tighten them up and charged $10.00, I ask for a receipt, went back to AutoNation, because the repair shop was the last to work on my truck, I don't who left the lugs loose on my truck. The only thing I wanted was for the shop to make sure the studs was o.k. and give me my $10.00 dollar back, My service advisor 5306 Michael Robinson made a copy of the receipt and said for me to talk to Shay Mathers this man was very negative to me he said just they did not do the inspection only change the oil and never took the wheels off, he didn't even know I had been to the shop but that is what he said to me without even looking. Talking about a rip off. When I was standing right there and heard everything he said. Shay Mathers, NOT GOOD, I had a receipt with a number on it, he could have call, very disrespectful when he wasn't even considering seeing, I was shocked when he said they never did a brake inspection when I have a receipt saying Tech Charlie # 4571 did the inspection: something simple, easy to understand, a simple matter never said nothing out of line, ask my service advisor 5306 Michael Robinson, he was the one who talk to Shay Mathers, about this matter.

Josh was the salesman who put us in our 2016 Dodge Caravan. He was the best salesman we've ever encountered so if you're looking for a vehicle go see Josh.

Cassandra is simple the best to deal with in the service department ! She is a awesome person, very friendly and helpful!!

Went into Auto Nation loking for a truck, John Bo Lambert was our associate. From beginning to end he worked with us to locate exactly what we needed. We left there with the vehicle of our choice. If you need a car, check with, John Bo Lambert.

I found the Ram 1500 Limited in the showroom while waiting on service on another car. Duncan Delisle was helpful in pointing out all the features without trying to push me to buy the truck. I ended up buying the vehicle and Duncan was a class act, very courteous, professional and above all patient (I took a week to make up my mind). I am very happy with the vehicle and Duncan went above and beyond expectations in the process. Many thanks to him for making the purchase a pleasant experience

Getto Ronald was my internet salesperson he was great showing me different cars and getting us a great price.Andrew Favors was our sales person he was on point and is still helping answering all my questions.. so far we've had a great experience thank you

Just purchased a Ram 1500 pickup truck from Bertha Cooley at AutoNation of Mobile. Would tell anyone interested in a truck or car to see her.

Josh Ratcliff is wonderful to work with. He makes buying a new vehicle FUN!

I am very happy with the way Mr.Travis Pettway helped me. I had never bought a vehicle from a dealership before and he was very helpful. He made the buying process enjoyable and I really appreciate him. I would buy and recommend someone to buy a vehicle from Auto Nation.