Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Mobile

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930Am now – no response from dealer and my kid is on her way to pick Jeep up Wondering what is happening there? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently - Lesson learned on our part

Jeff Aldrich Mar 31, 2018

This rating would be a five if not for the first young man I encountered upon entering the service department, and two other encounters that have kept me away. I had an appointment for car service, I’d received an email a few days before, detailing the three items they were to address. I stood before this young man, Reno, who asked me why I was bringing in the car, instead of asking my name and pulling my appointment up on the computer. I remembered two out of three items and blanked on the third. The man became impatient with me when I asked him if he had a record of the service appointment. He told me I was the one who made the appointment and it was my car, so I should know why I was there. I was so shocked to be treated this way that I called him on his behavior and told him the comment he made to me had no place in a retail environment. I worked in retail management for years. If someone had behaved the way this young man behaved towards any customer there would be swift consequence. He just said , “Well, I guess you want to talk with someone else.” There was absolutely no hint of apology. There was pure defiance and denial that he had mistreated a customer. I’m almost sixty years old and no retail clerk has ever been as disrespectful and insensitive to me, or to anyone within my earshot, as Reno. Everyone else at the dealership behaved in a professional manner. I’m not sure I’ll go back because when I needed my first Jeep Service in 2015, I called to make an appointment and when I told the man I spoke with I’d bought the Jeep across the bay he told me I would have to wait weeks for service because they make their own buyers a priority. I bought the car across the bay from a wonderful team at Chris Myers Auto because the salesman at this dealership had been angry about my “wasting his time” when making phone inquiries about models I’d seen on their website. So it’s not an isolated problem. I heard other complaints at the time, but perhaps they've cleaned up the sales team at this dealership. Overall, there seems to be a bit of a misogynist vibe at AutoNation. I never encountered anything like it during my seventeen years going in for Volvo service at two dealerships. I do love my Jeep, but in the future I’ll head across the bay for Service.

Jami Buck Mar 19, 2018

Never will I purchase or even step foot on the lot of Auto Nation Chrysler Dodge Jeep Ram of Mobile Al and here’s why. Today I had and scheduled appointment with Mac (Car Salesman) to view, test drive and purchase a Chevrolet Tahoe. So of course I’m there at the scheduled time. We drove around test drove the vehicle of course I fell in love with the car and at this point I want to purchase the vehicle. We pulled back to the car lot sat in the car talking about the deal and different options. Mac exited the vehicle went inside the building for whatever reason came back out and another car salesman was a few steps behind him with a copy of someone else’s drivers license. So Mac and I are having a conversation as we walking around making our last look at the vehicle before going inside to seal the deal and I asked was the other car salesman waiting on this vehicle and Mac stated yes he was waiting to show the same vehicle to another customer who (just arrived) which was fine had I not purchased the vehicle. Long story short the car salesman that was waiting to show the vehicle comes back outside and said I have a cash deal I’ve sold this car. At this time the 2 men come out and started walking around looking at the vehicle. So Mac asks how when I was there first, he/we had the vehicle, the people never test drove nor was able to even see the vehicle other than when my family and myself were seated inside. The other car salesman said it’s a cash deal I’ve sold it already. So we go inside anyways because we actually thought he was lying and we knew that couldn’t be right. So we go inside to start paperwork Low and behold the Sales Manager came over and said the car was sold to a cash customer. He went right along and argued with us to say that the other customers were there first. We were like we watched them pull up and walk in. Smh. So what happened was the other car salesman went inside when he knew we were going to purchase and started paperwork on a cash deal before showing the car. He beat Mac to the punch. Everyone knows a cash deals will walk any day. I felt like someone had just stole from me. I was Heart broken that someone would be so conniving for a cash sale. At that moment Auto Nation of Mobile Al lost 2 customers and I will make sure no one in my family goes there ever. Smh then the Sales Manager had the nerve to say just find them another one Mac don’t argue with me as if he was so certain they were there before me. At that moment I didn’t want another car from them and I began to tell the Manager that he choose cash money over finance and of course he didn’t want to admit that. I understand the competition in sales but the sales man literally lied his way into getting the sale, stole from someone else and Auto Nation upheld him. I wished I had both the other Salesman and Manager name. I will not stop until I speak with someone in higher authority. Not stopping until I get answers Never again Discrimination Cash vs finance We had the keys in our hands Mac I appreciated your hospitality you didn’t deserve that.

Dionne Spencer Mar 17, 2018

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930AM now – no response from dealer and on the way to pick Jeep up - Wondering what is happening now? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently So, lesson learned on our part – never going back to this location nor any other location that is owned by same for anything -

Jeff Aldrich Mar 14, 2018

Dionne Andrea Mar 8, 2018

I drove 2 hours to this dealership to get the desired color and options in the new vehicle I decided to purchase. My initial impression was a good one; I received a decent offer for my trade-in and the haggling was minimal. The first sign that something wasn't right was when my salesperson, Jeff Gogal, wasn't "sure" if I could take the car for a test drive...I was buying a new Challenger, not a Ferrari. I figured no big deal since I had previously test driven one at a different dealership. So, the deal is done and I get talked into an extended warranty. In the ensuing days, I realize that I buy new vehicles frequently; often shortly after the factory warranty expires. I decide to cancel the extended warranty so I contact my salesperson to begin the cancellation process. Now begins a two-week long process of a string off text messages promising follow-up the next day or an email coming my way or a phone call from this person or that person...none of which ever occurred. While all of this is going on, I receive a letter from the bank that I financed my vehicle through that the finance guy at the dealership quoted me the wrong interest rate for my loan. He had the numbers scrambled but thankfully worked in my favor. My interest rate was actually 2% lower which in turn lowered my monthly payment but I had to sign new documents and send them back to the bank. In all my years of buying cars (and I have purchased many), I have never seen the interest rates get mixed up at the dealership. So back to the extended warranty. I finally get tired of getting the run-around from the dealership, so I take the day off from work and drive 4 hours round-trip to handle my issue in person. After sitting around waiting for about 15 minutes so these people can figure out what needs to be done, I am finally taken back to the finance guy. He gives me an attitude and says that I should have just called the warranty company to cancel. I explained to him that the paperwork the warranty company sent me said to go through a Dodge dealer to cancel. So he makes a copy of the top sheet of my extended warranty paperwork, writes " please cancel my warranty", draws a line with a "x" and tells me to sign it! I explained to him that the there were clear instructions for the cancellation process outlined in the paperwork such as recording the current mileage. He didn't seem to care the least bit so I quickly left as I was beginning to fume and didn't want to do or say something I would likely regret. I am currently awaiting confirmation that the warranty company received my cancellation request but I am not holding my breath... I will never shop at this dealership again and will never recommend it to anyone I know.

gmezlou2 Mar 17, 2015

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