Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Mobile

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930AM now – no response from dealer and on the way to pick Jeep up - Wondering what is happening now? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently So, lesson learned on our part – never going back to this location nor any other location that is owned by same for anything -

Jeff Aldrich Mar 31, 2018

Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930Am now – no response from dealer and my kid is on her way to pick Jeep up Wondering what is happening there? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently - Lesson learned on our part

Jeff Aldrich Mar 31, 2018

This rating would be a five if not for the first young man I encountered upon entering the service department, and two other encounters that have kept me away. I had an appointment for car service, I’d received an email a few days before, detailing the three items they were to address. I stood before this young man, Reno, who asked me why I was bringing in the car, instead of asking my name and pulling my appointment up on the computer. I remembered two out of three items and blanked on the third. The man became impatient with me when I asked him if he had a record of the service appointment. He told me I was the one who made the appointment and it was my car, so I should know why I was there. I was so shocked to be treated this way that I called him on his behavior and told him the comment he made to me had no place in a retail environment. I worked in retail management for years. If someone had behaved the way this young man behaved towards any customer there would be swift consequence. He just said , “Well, I guess you want to talk with someone else.” There was absolutely no hint of apology. There was pure defiance and denial that he had mistreated a customer. I’m almost sixty years old and no retail clerk has ever been as disrespectful and insensitive to me, or to anyone within my earshot, as Reno. Everyone else at the dealership behaved in a professional manner. I’m not sure I’ll go back because when I needed my first Jeep Service in 2015, I called to make an appointment and when I told the man I spoke with I’d bought the Jeep across the bay he told me I would have to wait weeks for service because they make their own buyers a priority. I bought the car across the bay from a wonderful team at Chris Myers Auto because the salesman at this dealership had been angry about my “wasting his time” when making phone inquiries about models I’d seen on their website. So it’s not an isolated problem. I heard other complaints at the time, but perhaps they've cleaned up the sales team at this dealership. Overall, there seems to be a bit of a misogynist vibe at AutoNation. I never encountered anything like it during my seventeen years going in for Volvo service at two dealerships. I do love my Jeep, but in the future I’ll head across the bay for Service.

Jami Buck Mar 22, 2018

Never will I purchase or even step foot on the lot of Auto Nation Chrysler Dodge Jeep Ram of Mobile Al and here’s why. Today I had and scheduled appointment with Mac (Car Salesman) to view, test drive and purchase a Chevrolet Tahoe. So of course I’m there at the scheduled time. We drove around test drove the vehicle of course I fell in love with the car and at this point I want to purchase the vehicle. We pulled back to the car lot sat in the car talking about the deal and different options. Mac exited the vehicle went inside the building for whatever reason came back out and another car salesman was a few steps behind him with a copy of someone else’s drivers license. So Mac and I are having a conversation as we walking around making our last look at the vehicle before going inside to seal the deal and I asked was the other car salesman waiting on this vehicle and Mac stated yes he was waiting to show the same vehicle to another customer who (just arrived) which was fine had I not purchased the vehicle. Long story short the car salesman that was waiting to show the vehicle comes back outside and said I have a cash deal I’ve sold this car. At this time the 2 men come out and started walking around looking at the vehicle. So Mac asks how when I was there first, he/we had the vehicle, the people never test drove nor was able to even see the vehicle other than when my family and myself were seated inside. The other car salesman said it’s a cash deal I’ve sold it already. So we go inside anyways because we actually thought he was lying and we knew that couldn’t be right. So we go inside to start paperwork Low and behold the Sales Manager came over and said the car was sold to a cash customer. He went right along and argued with us to say that the other customers were there first. We were like we watched them pull up and walk in. Smh. So what happened was the other car salesman went inside when he knew we were going to purchase and started paperwork on a cash deal before showing the car. He beat Mac to the punch. Everyone knows a cash deals will walk any day. I felt like someone had just stole from me. I was Heart broken that someone would be so conniving for a cash sale. At that moment Auto Nation of Mobile Al lost 2 customers and I will make sure no one in my family goes there ever. Smh then the Sales Manager had the nerve to say just find them another one Mac don’t argue with me as if he was so certain they were there before me. At that moment I didn’t want another car from them and I began to tell the Manager that he choose cash money over finance and of course he didn’t want to admit that. I understand the competition in sales but the sales man literally lied his way into getting the sale, stole from someone else and Auto Nation upheld him. I wished I had both the other Salesman and Manager name. I will not stop until I speak with someone in higher authority. Not stopping until I get answers Never again Discrimination Cash vs finance We had the keys in our hands Mac I appreciated your hospitality you didn’t deserve that.

Dionne Andrea Mar 18, 2018

Dionne Spencer Mar 17, 2018

**UPDATE** 4/13 It's really as if no one is capable of following through. I spoke with Keith Shepard on the 5th. He informed me that the needed documents would be sent out that day or the next. Lo and behold, 8 days later I still haven't received said documents. Maybe the pigeon got lost. **UPDATE** 3/21 Even after being instructed to call the GM (see below), I'm still having the same issues. These guys are VERY poor with communication. I have left numerous messages with the GM and Keith Shepherd. It's like for every 10 calls I've made I've gotten 1 response. Mind you, this vehicle was purchased 12/15/2017. My goal was to register my vehicle. I have done EVERYTHING I know to do on my end. I've gone to the DMV, to the lien holder and to the dealer. Everyone seems to be waiting on Autonation. I'm really not sure what I need to do. Hopefully I won't get ticketed for driving an expired, unregistered vehicle because this will only get worse! I’m happy with the price I’ve paid but the services rendered have left a poor taste in my mouth. After researching cars in a 500 mile radius of my location, I discovered that this dealership had exactly what I wanted. I left work half a day early and drove 3 hours south to the dealership. Once I arrived, I saw the car did not match what was advertised in the photos online. The rims were different and I was told that it may have been the lighting. I’m sure I can tell the difference between dark colored rims in the day (the photo) and chrome wheels that were now being shown to me. Thankfully they agreed to change the wheels. The unfortunate part here is that I had to be at work the very next morning so I would have to leave my car at the dealership. Since this was during the holiday season, I had already made plans to travel so my car would be there for a couple of weeks before I would be able to pick it up. Before leaving the dealership, I asked the sales associate to have my car detailed before picking it up since I had work boots on in the passenger location. While signing the paper work for the car, I notice that mileage stated on the website was off by over 400 miles. The car wasn't exactly "brand new" if it had that many miles on it. The price I would be paying was still pretty good but I thought that was somewhat dishonest. Over the holidays, I did plenty of research for upgrades to my vehicle. I contacted the sales associate to see if it were possible to find anyone in the area who would be able to install a cold air intake. I figured I could have this done while my car was sitting at the dealership. The sales associate agreed that he would find me someone and get back to me. After a few weeks I inform the sales associates that I’ll be stopping by later in the day to pick up my vehicle. Mind you I was somewhere in Texas, several hours out driving towards Mobile. Once I finally arrived I was told that they were wrapping up the detail of my vehicle. I was initially told I could get gap coverage later since I wasn't driving the car yet but upon returning I was told it was too late. Finally, I received my car and drove through the night back to my final destination. Upon looking at my car the following day, I noticed that the detailing was pretty poor. I also noticed a scratch on the passenger side of the car. I’m sure it could have happened anywhere but I drove my car home and arrive around midnight. I left for work the following morning around 6 AM. It was a slow work week since it was right before the New Year so no one was really on site. I also noticed that the temporary tag on my car was set to expire in a week’s time. Everyone was aware that I wasn’t going to drive the car until much later in the month so I’m not really sure why no one thought to give me a little more time to register the vehicle. Speaking of, I didn’t get much help in regards to helping me to register the vehicle. I feel like once the guys got my business they were done. I’m still waiting on the phone call for my cold air intake.

Johnathan Jackson Apr 13, 2017

Took me Three weeks to get vehicle into service for same issue since I bought the vehicle. Brought my vehicle in at 7 am, for the 3rd time, for the same issue plus added the wiring harness they installed did not work. They kept it over night to decide what to do about the wiring harness. When I arrived at 12:30 pm the next day to check on it and pick up, they had not decided anything about the 3rd party wiring harness. Then decided I needed to take it to UHAL for them to fix, I did not get it from them the dealer did at time of purchase! They were going to order a new part to fix the original problem and call to let me know when it arrives and I can bring the vehicle in to have it repaired. Drove away with a rattling from front driver side, take it back, they check and tell me my rim is bent, because they moved it from the back to front is why its making noise. Should have told me before I left! A customer service rep called to see how my experience was. Not good but also said the service guy was nice and all, just did not follow thru on promises made. A manager will call you...No Call. No one called to let me know the part was in. I called a week later and was transferred to a voice mail. Left message, no one called me back. I called a week later and spoke with a very nice lady in service dept. She was going to re-order the part because I never brought the vehicle in they sent it back. I asked if someone was gonna call me when it came in...Oh Yes we will call you. NO Call. Called back a week later to check on part, transferred to voice mail left a message...NO CALL! Called back a week later and I was transferred to the dept that gets this part. Nice guy answers and takes my name and number to check on what is going on. NO CALL. I call a week later and ask to speak to manager Shay. Get transferred to voice mail, leave message, NO CALL! Three days latter call and ask to speak with SHAY. He is test driving a vehicle leave name and number with nice lady in Service Dept.....you guessed it.....NO CALL!!!!!! Should not have complained, now I'm being black listed and no one is gonna work with me on their issues instead of trying to resolve the matter with great customer service! Beyond aggravated. Called another dealer, Chris Myers, they are gonna get me in this Saturday and hopefully fix it! We shall see. So if you go here and have service dept issues, keep them to yourself, or you'll have to look elsewhere for service!

Robin Morgan Sep 29, 2015

I drove 2 hours to this dealership to get the desired color and options in the new vehicle I decided to purchase. My initial impression was a good one; I received a decent offer for my trade-in and the haggling was minimal. The first sign that something wasn't right was when my salesperson, Jeff Gogal, wasn't "sure" if I could take the car for a test drive...I was buying a new Challenger, not a Ferrari. I figured no big deal since I had previously test driven one at a different dealership. So, the deal is done and I get talked into an extended warranty. In the ensuing days, I realize that I buy new vehicles frequently; often shortly after the factory warranty expires. I decide to cancel the extended warranty so I contact my salesperson to begin the cancellation process. Now begins a two-week long process of a string off text messages promising follow-up the next day or an email coming my way or a phone call from this person or that person...none of which ever occurred. While all of this is going on, I receive a letter from the bank that I financed my vehicle through that the finance guy at the dealership quoted me the wrong interest rate for my loan. He had the numbers scrambled but thankfully worked in my favor. My interest rate was actually 2% lower which in turn lowered my monthly payment but I had to sign new documents and send them back to the bank. In all my years of buying cars (and I have purchased many), I have never seen the interest rates get mixed up at the dealership. So back to the extended warranty. I finally get tired of getting the run-around from the dealership, so I take the day off from work and drive 4 hours round-trip to handle my issue in person. After sitting around waiting for about 15 minutes so these people can figure out what needs to be done, I am finally taken back to the finance guy. He gives me an attitude and says that I should have just called the warranty company to cancel. I explained to him that the paperwork the warranty company sent me said to go through a Dodge dealer to cancel. So he makes a copy of the top sheet of my extended warranty paperwork, writes " please cancel my warranty", draws a line with a "x" and tells me to sign it! I explained to him that the there were clear instructions for the cancellation process outlined in the paperwork such as recording the current mileage. He didn't seem to care the least bit so I quickly left as I was beginning to fume and didn't want to do or say something I would likely regret. I am currently awaiting confirmation that the warranty company received my cancellation request but I am not holding my breath... I will never shop at this dealership again and will never recommend it to anyone I know.

gmezlou2 Mar 17, 2015

We recently purchased a 2012 Jeep from this dealership and we were very disappointed with how sloppily business was conducted. All was fine up to negotiating the deal. Our bank, USAA, has an agreement with the dealership and lists them as a "certified dealer." Through this program the dealership offers a discount off the final negotiated price with the appropriate paperwork. We presented the paperwork and the employee working the deal acted knowledgeable and assured us he would put the paperwork in our "file." They would not come down at all off of the list price of the vehicle and only moved up $500 on our trade-in after giving us an insulting first offer (they knew we were there to buy and took advantage of that). We spoke about what our downpayment would be and then headed to the finance office to sign paperwork. The downpayment was lost in translation, and the paperwork had to be rewritten to include it. What we did not catch was that the USAA discount had not been applied. The employee who was working the deal was apparently ignorant of the entire discount process and didn't bother to look into it. We were only given one key fob and told if they didn't find the other one we could purchase one from them at "cost." After calling them repeatedly and getting nowhere I called the agency who works with the "certified dealers" and the dealership, after saying they didn't have the paperwork we gave them, eventually agreed to give us less than half of the original discount and program a used key fob they had lying around and send it to us (still waiting on the check for the discount). After leaving the dealership (we live in florida about 1hr away) I went to the back of the vehicle and discovered that they hadn't given us any temporary tags, only a dealership logo plate. Called them and they said they could get one to us in 4-5 days due to the weekend, but the "logo should be fine until then." Also less than a week after buying the vehicle we noticed a burned out daytime running light (probably didn't burn out in the 4 days we had the vehicle). Now, over two weeks after the purchase date, we are still waiting for the title to be sent to the address we provided them and for the check for less than half of the original discount to arrive. We ended up with a nice vehicle, but probably could have purchased elsewhere with A LOT less hassle.

Devin Wilhite Jan 21, 2013

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